My family and I stayed at the hotel for three nights. Positive things: clean, decent breakfast. The negatives and be aware: far from the Metro, in the rooms do not get Wi-Fi, did not provide additionally means such as showers caps and shoeshine sponges after the usage, especially to business personnel – they didn't provide iron. Hereunder catastrophic story that happened to us that will give you something to think about before booking this hotel: we checked out in the morning because the flight was in the evening and we left the luggages in hotel stored room while each one marked with sticker with the room number. We returned to the hotel about half an hour before the taxi booked to take us to the airport. We were surprised that our luggages had disappeared. I told the reception and they did faces prison understand. After some discussion, I asked them to check if they returned the luggages to the room where we were but they were not there. Concern our luggages got on any tourist bus tour, the guy in the hotel reception started to call travel agents to find the drivers and check whether they carry our luggages. Needless to say, the pressure we were in for fear of loss and the possibility that we would lost the flight. After 40 minutes were able to locate the driver with our luggages and were lucky that the bus traveled only around Rome and not to another city that would otherwise be more catastrophic. We were told at the reception that the bus will return for another 10 minutes but it came after 40 minutes and immediately upon arrival we take the taxi to the airport. Needless to say, the injustice done to us and the pressure we were under this situation, mentioning the disaster service - Not offered us even a glass of water to drink, and even though any compensation so as even Sorry we did not hear. When I asked the hotel at least to take on their responsibility and pay the taxi they told me to go out. It was shameful! We arrived at the last moment to the airport, when we exhausted with the clothes from the morning. This is not an expected service and attitude. Just a shame! So take this experience into consideration when you booking this hotel. Beware!
- Official Description (provided by the hotel):
- The first class**** boutique Hotel Victoria, built in 1899, is located in the historical center of Rome, off Via Veneto in a quiet area and across the street from the Park of the Villa Borghese.Our 4 stars hotel features a large collection aspects and views of Rome from the 18th and 19th centuries. These paintings, together with the largest open air roof garden in Rome full of rare botanical plants, are the genius loci of a Mediterranean awareness.This Swiss owned and run boutique Rome Hotel is an understatement to traditional Italian charm. ... more less
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- Also Known As:
- Victoria Hotel Rome
- Hotel Rome Victoria