I created a tripadvisor account just to leave this review. We went to Rome as part of our honeymoon and decided to stay at the Gran Melia because of the amazing experience we had at the ME hotel in London on our wedding night (Same company). We paid for our night at Gran Melia well in advance (in April so 3 months in advance!) and made sure to tell the team that we would be staying for our honeymoon.
We were promised a special night (best room in the category booked, as well as their honeymoon amenities). Now we DID get an upgrade and we DID eventually get a bottle of Prosecco and some strawberries but we felt like a burden on the staff. By no means were we made to feel special. On three occasions we had to go down to reception and ask what the 'honeymoon amenities' were and only on the third try did we get any kind of answer with no apology at all for the delay (we eventually got the bottle about 2 hours before check-out the next day!).
On arrival to the hotel, our bags must have taken about an hour to arrive to our room with no explanation as to why it had taken so long. Overpriced food, very poor WiFi and a shuttle that stops nowhere near the major stations or transport stops made our stay anything but special.
I am therefore giving this hotel 2 stars just because it is beautiful and Maria (customer service) finally gave us an apology for the bad service but only during check-out (kinda late don't you think!?).
Such a shame that their quality of service is not consistent across all of their hotels. You only get one Honeymoon!
- Official Description (provided by the hotel):
- New opening in 2012 of the exclusive resort Gran Meliá Rome, located in the historical and cultural heart of the Eternal City. Discover a luxury hotel located just 5 minutes walk from the Vatican and 15 minutes from the principal attractions of Rome (Piazza Navona, Campo di Fiori, Panteón, Castel Sant´Angelo or the popular neighbourhood of Trastevere). Experience the magic of classic Rome and enjoy this Garden of Eden in the very heart of the city, which is located in the old Villa Agrippina, belonging to Emperor Nero’s mother.In our 116 elegantly decorated rooms and deluxe suites, you will enjoy magnificent panoramic views of the Vatican, Castel Saint Angelo or the beautiful gardens. You will have full facilities available to you, with elegant bathrooms, free WIFI Internet, Clarins® luxury amenities, Nespresso® coffeemaker, Ipod Docking Station, all in your room. Spectacular hydromassages, terraces and private gardens in superior categories. All rooms include access to our YHI Spa & Wellness Centre, Melia Hotels own line of Spas.Discover a unique hotel in the city and experience the most exclusive and personalised luxury of our RedLevel service, our Boutique within the Hotel. Elegant traditional décor with surprising avant-garde touches and luxurious details will make your stay a unique one. Italian and international haut cuisine, creative and signature gastronomy, magnificent private botanical gardens, spectacular terraces and panoramic views of the centre of Rome combine to conjure up a magical setting.This spectacular deluxe resort located on the banks of the romantic Tiber River, is surrounded by a 7.500 m2 park, outside pool and hydromassage with Vitality Pool. Its impeccable personalised attention and butler service, magnificent YHI Spa and Wellness Centre, sauna, interior relaxation area, Fitness area with personal trainer, Beauty Centre, gastronomic areas and fashionable lounge, will change your concept of a deluxe resort in the centre of Rome. Enjoy this Paradise in the centre of the most romantic city in the world. ... more less
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