Combining the physical form and structure of a large modern hotel into one of the most architecturally sensitive settings in the world (adjoining the Tiber and the walls of the Vatican), and at the same time providing accommodation of the highest standard, is an achievement in its own right. However, when these physical aspects are combined with the highest standard of customer care within an ambience which is luxurious, unpretentious and homely is all too rare in present day hotel catering. The Gran Melia model has set the standard which will assure the future of this brand for years to come.
The room we were allocated was modern, impeccably clean and well-furnished and equipped: in particular the bed was one of the most comfortable experienced in years of world travel. Where this hotel excels, is in the attention to detail and in particular the quality of staff all of whom were efficient, professional and above all friendly, helpful and welcoming. It is evident that the management and in particular Maria, the Guest Relations Manager, place a high value on customer care and this ethos is evident throughout the hotel. If all Gran Melia Hotels reflect the same values as Hotel Gran Melia Rome Villa Agrippina, I would have little hesitation in choosing this chain above all others.More
- Free Wifi