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“Bad experience in Apartments Apart, Rome - Michaelangelo Comfort apartment”
Review of Apartments Apart

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Apartments Apart
Ranked #935 of 1,257 Hotels in Rome
Melbourne, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Bad experience in Apartments Apart, Rome - Michaelangelo Comfort apartment”
Reviewed September 30, 2013

Unfortunately, we experienced a few problems and overall, were disappointed with our stay. The apartment is located centrally, but very close(10 meters) to an unemployment office and a strip club. This seemed to encourage unpleasant activities in the alley outside the front door, including groups drinking at night, sitting on the steps.  In the mornings we found many, many empty and broken bottles and a used syringe. Given it was hot weather and I was wearing sandals, the syringe was the biggest worry.  Inside the apartment, it is quite old, except for the bathroom. When we opened the windows, the paint was peeling off the windows. The kitchen cupboards have rotted in many places, the dishwasher was rusty on the inside and there was no plug for the kitchen sink. Given the state of the kitchen though, we didn't particularly feel like cooking..... There was no iron or ironing board.  On reporting these problems, Apartments Apart quickly delivered an iron and some dishwashing tablets (as we couldn't use the sink). However, ironing is very difficult without an ironing board. Overall, it was not worth the money and we would never stay there again. I was pleased to leave. 

The apartment is a good size for 2 people. The bathroom seems recently renovated (except for the bathroom window) which was good. The location is walking distance to many areas of Rome. There are a couple of good restaurants nearby, but we had to search to find them. Most of the local places were extremely touristy and some charged double for normal items, such as coffee (even standing up at the bar). However, overall, the apartment was not satisfactory due to the condition of the kitchen and the missing items, plus the very unpleasant activities happening outside the front door of the apartment building.

Room Tip: Don't stay here.
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  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Tara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Glendale, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2013

I have never experienced such a lack of professionalism than I did with Apartments Apart (the whole worldwide company, not just Rome). I wish I could review my stay in one of their apartments in Rome, but I never made it to the front door. My partner and I were getting in late one evening, and kindly, the staff suggested that we pay for car service to and from the airport. The front desk informed us that the office would be closed at 9PM, but the driver would have a key ready for us to go upon arrival at the airport. We agreed and sent them the flight information. Being tourists, we did not have any cellular service or WiFi and on top of that we were in the middle of a cruise, so all arrangements were made prior to.

All in all, no car showed up at the airport. Forcing us to take a bus to Rome with no accommodations for the night. We finally found an over priced hotel after midnight near the Termini Bus Station and walked on over to the Apartments Apart main office in the morning. No apologies were had resulting in a blame game of "he said, she said".

The result. A loss of money for a service that they promised to provided but never did. This company is in the hospitality industry and none was ever provided. DO. NOT. DO. BUSINESS. WITH. THIS. FRAUDULENT. COMPANY.

Room Tip: Do not book here. Period. Unless you want an unnecessary headache that stays for weeks even after t...
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  • Stayed July 2013, traveled as a couple
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Helpful?
2 Thank mwoods244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Rome hotels

Los Altos, California
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 15, 2013

We stayed at a spacious apartment near termini. The place was clean and quiet.

The major problem was that there was little and inconsistent flow of hot water in the shower.
You can imagine the frustration at the end of a long day of walking in Rome. This did not seem like a temporary problem, but rather a continuing issue with the plumbing reaching a 5th floor.

Another issue is that the office is located many blocks away, which makes it complicated to leave your luggage, ask questions etc.

I'd recommend to choose other options.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marshfield, Wisconsin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 24, 2013

I have traveled many places around the world and I have experienced many different hotels and places to stay and this apartment and the company are at the bottom of my list. We stayed at the Castel Sant'Angelo in Rome. Where to begin. First of all the description included air conditioning. There are air conditioning units in the apartment but they are non functioning. Not good for June in Rome. The heat in the apartment was miserable. We called the office and had 2 different "technicians" come and look. Niether of which spoke a word of English so I still dont know what the problem was. The office finally stated they could not fix the problem. I understand things break but what was really frustrating was their lack of support to do anything for us to help us fix the situation. Basically they just said too bad it doesnt work. I asked for a discount or anything to help remedy this situation. They offered me only my 20Euro payment for the baby crib back (which we reserved ahead of time but was not available until our second day here..making it real fun with an 18month old to run free) and our 15Euro internet.(oh and the internet only works in the room you have the router plugged in to.
Secondly the description is a "Romantic and Quiet" Neighborhood. Well only if honking horns, noisy ambulances and businesses opening their doors right outside your window is your idea of Romantic and quiet . I realize we are in Rome but maybe they need to rethink their description. Nevertheless who can think about being Romantic in an apartment that is 100 degrees inside.
The apartment itself looks nice but one walk across the floors in your white socks and you are throwing them in the garbage. We actually went out and purchased a mop because the floors were so dirty.
There are beautiful light fixtures in the apartment but many of them are missing bulbs and on the subject of things not working if you want to take a cold bath (you wouldnt want a hot one in this heat) in your jacuzzi tub be prepared the jets dont work either.
So all in all I would highly advise you to stay clear of the Apartments apart and their miserable apartments and terrible management.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Marykaycrna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 15, 2013

The apartment felt like a cave as there is no direct light. It is hard to tell whether it is day or night. There are windows but they face an interior corridor with dimmed glass. There are strong odours and noise during lunch time and evening hours from the restaurant immediately below. There was a water leakage in the bathroom with a constant dripping on the floor. No one answered the repeated phone calls about the problem despite calling all the three numbers provided. The apartment is in a poor general condition with electricity wiring from the 1930s. Overall, I'd say that was the worst place I have ever stayed in.

Room Tip: Avoid this company!
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  • Stayed January 2013, traveled with family
    • Value
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Helpful?
1 Thank Jean-Jacque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
161 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed October 21, 2012

Overall, we thought this wasn't worth the 220 Euros we paid...

I will start with the positives though- the appartment is conviniently located for those who wish to explore the old city including the Colloseum which is practially next door... For those going elsewhere the metro is only 5 mins away... Generally the area around the appartment is well developed with the restaurants and shops in abundance.However, the appartment itself is generally run down and not well maintained. The beds looked shabby, linen was rather cheap. Drainages in both showers were not clean and it usually took quite a bit of time for the water to disappear... The wall paint throughout the appartment need some serious refreshing, as there is quite a bit of staining... The third floor was not the easiest to climb even with only two suitcases we had... Won't stay there again...

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank caledonian_nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2012

Our apt was called "Bella Vista", on the fifth floor (yes, elevator available) of an ordinary building in Rome. View from balcony was beautiful, similar to the view from Spanish Steps, only from a different angle and with a few minor obstructions. Location was great: walking distance to main train station, walking distance to Colosseum, walking distance to supermarkets ("Tuodi", "Conad", and "Sma"). Light brown linoleum floors were easy to keep clean. Laundry machine in the bathroom was a great boon, as I had planned on finding a laundromat outside. Furnishings very convenient: cutting board, knives, bowls, pots, pans, double boiler for pasta in kitchen; collapsible rack for drying clothes, bed low enough for toddler to climb into with us, bidet in bathroom that toddler used as her own personal sink instead. Luckily, we could not figure out how to operate the TV, and that resulted in higher enjoyment of family time. Windows are on two sides of the unit, so wind blows through very very nicely if you want; light comes in very cleanly, too, making the space bright if you draw back the drapery and shutters. It was really very pretty. Kitchen sink is stainless steel, double-basin. Stove is gas range with oven. Microwave oven is there too, for your leftovers. Good gosh, I wish we were still there.

Room Tip: You must try to pick a unit that is in walking distance from the local ApartmentsApart office, becau...
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  • Stayed September 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
Helpful?
1 Thank naomisdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apartments Apart

Property: Apartments Apart
Address: Via Torino 135, Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Hotel Style:
Ranked #935 of 1,257 Hotels in Rome
Number of rooms: 16

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