Like other reviewers, I found your experience really depends on the room you get. I booked with a business group but arrived a day ahead of the others. My room wasn't ready when I got there, so they put me in room 223. If they try to give you this room, just leave and tell them you'll book at another hotel. I was too jet lagged to make a fuss, but it was a terrible, dingy, room with a window looking onto a wall, and horrible bath, rock hard bed, and dirty and decrepit amenities. The next evening, I'd had enough and asked to be changed. They didn't seem surprised and said that they had been fully booked and that's why I'd ended up there. And that while my business companions had much better rooms, their hotel was full, and my companions were getting better rooms than they should have. The thing is, I hadn't seen what my companions had booked. I was seeking to change rooms on the basis of my experience alone.
In any case, they didn't have a room to change to so I had to wait until the next day, upon which they moved my to room 555, which was fantastic: patio, small table, coffee machine, clean, amenities, space, etc.
So I have mixed to negative views about the whole thing. What gets me is that, in retrospect, the front desk knew they were giving me a crummy room, but didn't care until I complained about it. That's not how a hotel should operate. For those issuing good reviews, I think it was really the luck of the draw. For a bit more money, I would have preferred staying somewhere else.
- Official Description (provided by the hotel):
- An noble house in a fine building, renowned as an integral part of the city's artistic heritage and situated in a street famed all over for its elegance and its vibrant Dolce Vita. Hotel Alexandra is a two steps to American embassy, Hard Rock Café and Teatro Sistina. Experience the thrill of a unique atmosphere, that will guide you through the 20th century, with its noble passion and supreme beauty. An exclusive and refined style of hospitality that takes its values into a centuries-old experience of a family of hotel owners. In Via Veneto, between age-old sycamore tree sand exclusive clubs, the Hotel Alexandra is an exciting and convenient location. Metro stop is very close to it and the most beautiful monuments are within a walking distance. We know how to satisfy you, because we do it since 1910. ... more less
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- Also Known As:
- Alexandra Hotel Rome
- Hotel Alexandra Rome