Omg! I've never been so disappointed from an hotel and specially about the customer service!...and I ve been working in this sector for 20 years.
I took 5 of my friends from England that have never been to Italy before, thinking to give them the best first night in Rome ever!..and it was...all wrong from the beginning!:
1)We arrived at the hotel and at 3pm the rooms were not ready yet!
2)We have been welcome by a blonde young receptionist who was not able to speak either italian or english!
3)no hot water for shower
4)the day after no electricity
5)When we went for the check out, and we complaining for the service, not even asking for any sort of discount, The Receptionist Martina was shaking her head, not showing any kind of empathy, telling us that it was our opinion and to write one email to the hotel Management; then when we asked for the manager or any Supervisor, she was telling us that he was not working that day. Now I wonder, how Is it ever possible that on saturday morning, In Rome, in a month full of tourist, that there is no manager in a hotel with more than 100 rooms? LOL
The only positive point was the location and the sercice offered by the Old Luggage Porter.
This are one of the things that not make me proud to be italian...specially in this moment of recession where people should get bend in order to offer better service.
Thank God, I made it up to my friends in my Naples.
- Official Description (provided by the hotel):
- The Hotel Quirinale, a beautiful 4-star hotel located in the heart of Rome, is near the major highlights of the city. Period furniture, valuable fabrics and original oil paintings decorate the spacious public rooms and lounges. The 209elegant rooms and suites are fully equipped with every modern comfort.Free WI-FI connection in all public areas and in each room.It is the ideal place to spend an unforgettable stay, both for families and business people. Conventions, meetings and receptions in a welcoming atmosphere – adjoining meeting rooms adaptable to any request with advanced technology and professional staff.Guests can experience the best of Italian cuisine at our Rossini Restaurant or a light snack at the Green Bar, during Spring and Summer months in the peace of our private garden.The history of the Hotel Quirinale is indissolubly linked to the adjoining Opera House, connected to the hotel by a direct passage. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Quirinale Rome
- Rome Quirinale
- Quirinale Hotel Rome