They are very friendly and very helpfull. The rooms are not big, but clean. There's airconditioning, a television. Every day clean towels. We were there for five nights and we get even clean sheets over our pillow! The breakfast is not really italian (which means very poor), but a lot of choice. If you want coffee, a capuccino or a espresso, they make it fresh for you. There is a restaurant too, with good food. Within a five minute walk is a busstop, which brings you to Termini-station. We enjoyed our stay.