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Hotel American Palace EUR
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Reviews (1,398)
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Reviewed March 15, 2013

Rooms were nice but very small. Location is a bit far away from Rome's attractions but we didn't have a problem as we had a car. The outdoor garden was very beautiful. Staff were ok. The worst experience in this hotel was the breakfast!! The hotel was more of 3 stars than a 4 stars. But was a great value for money.

  • Stayed: September 2012, traveled with friends
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2  Thank Anjad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Considering the price we paid ( 33 eur / double room (2 persons) / night, breakfast included ), it`s a very good choice.

The metro it`s 5 minutes walking and it takes you to Colosseo station in 20 minutes.
The breakfast is fine, the staff is friendly and the rooms are clean.

The rooms are very small and NOT soundproof at all :(
The WiFi works but it`s poor...

  • Stayed: February 2013, traveled as a couple
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Thank Tr4vel_Agent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Hotel American Palace EUR, responded to this reviewResponded March 4, 2013

Dear Tr4vel_Agent
First of all I would like to thank you for your review regarding your recent stay with us.
I regret to be informed that your stay did not come up to your expectations.
As we really want our guests to feel at home and to be able to move around independently, we normally provide at check in full information about how to get to the historical centre using public transportation . As you can imagine the internet service is provided by an external company and if their lines have a fault for us it is practically impossible to find alternatives. We are aware of the fact that internet is important to our guests, that is why we offer it with no extra charges. When there is a fault on the internet lines we get in contact with our provider requiring a quick resolution.
Our goal is to be able to offer the best quality of efficiency in our service, so that our guests could enjoy very pleasant stay with us. This is the reason why we hope to have the chance to have you back in our hotels and come up to your expectations.
Kind regards,
Stefania Catozzi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

It is a 4 star hotel for trimming and courtesy while a 2 star hotel for rooms and services. Rooms are small, bare but clean enough. Windows and furniture are at least 25 years old. The
bathroom has basic elements, nothing peculiar. Lifts are old style, very small.
This hotel offers a very good value for money but it is not as it looks on the web-site.
Breakfast was served in an elegant dining room but it was poor too: some tin-pot brioches, orange juice and a restricted choise of cheese and salami for international clients. Parking is quite expensive too: 15.00 €/day. It is pretty close to Subway, though.
Lastly, during cleaning service in the moring, corridor stank of smoke.
Recommended for "a practical stay" connected with EUR Area only. For a pleisure stay, please look for something else.

  • Stayed: February 2013, traveled as a couple
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Thank Reiko78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Hotel American Palace EUR, responded to this reviewResponded February 4, 2013

Dear Mr "Reikov",

Thank you for taking the time to share with us your feedback on your recent stay!
We are sorry to read your disappointment and experience about some issues during your stay with us.
First: our breakfast that judging by the feedback of other guests during last weeks and glowing reviews on Tripadvisor is actually judged as rich and various .

We regret for the problems encountered with the room and the corridors. We have discussed the points you have raised with our Housekeeping and as a result we are confident they will be more vigilant to be sure that similar inconvenience will not be repeated in the future.

We very much hope that we can yet encourage you to stay with us again so we can put your above concerns to rest.
Sincerely
Stefania Catozzi

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Reviewed January 23, 2013

The hotel is located on the last metro station Laurentina and it is easy to get to the center. ,
The breakfast is very good with excellent choice. Close to the hotel there is a supermarket Carrefour.
Rooms are clean, the staff very friendly, nice atmosphere.

Room Tip: Rooms on the south side are quieter
  • Stayed: October 2012, traveled on business
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1  Thank AmirCaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Guest Relations Manager at Hotel American Palace EUR, responded to this reviewResponded February 4, 2013

Dear Mr "Amircaus",
Thank you for taking the time to share with us your lovely feedback following your recent stay.
We appreciate the fact that you enjoyed our services, breakfast, quality of food and Staff.
It is our goal to consistently provide customer satisfaction and your comments are very important to us.
The feedback we receive from valued guests like yourself, enables us to keep up the good work.
We look forward to welcoming you again at the American Palace Eur.
Sincerely
Stefania Catozzi

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Reviewed January 19, 2013

The room was of average size for 2 people. One step up into the bathroom, handrail by bath. Clean. Towels and toiletries provided. Nice garden. Good choice of "all you can eat" breakfast: fruit, yoghurts, juice, tea, coffee etc. Croissants, cakes, biscuits, cheese, ham, tomatoes. Scrambled eggs, toast. Friendly multi-lingual staff. Metro 5 mins walk. Nearby free parking. Free WIFI for 24 hours. TV in room with English BBC news. Nice restaurant reasonably priced. Approx 9 Euro for pasta. 9 Euro for half litre of Chianti/Valpolicella. Approx 40 mins from Fiumicino Airport (if you don't get lost!). I would stay here again.

Room Tip: Some road noise. Double bed has 2 mattresses.
  • Stayed: January 2013, traveled as a couple
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1  Thank jr27Derbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gruppoloan, Responsabile relazioni con la clientela at Hotel American Palace EUR, responded to this reviewResponded January 23, 2013

Dear Guest

Thank you for your review regarding your stay at the American Palace Hotel .We greatly appreciate you dedicating the time to share your experience with us.
We do always our best to offer a good stay to you all and all our staff is completely orientated to our guests' satisfaction.
We hope to have the opportunity to welcome you back to our Hotel in Roma in the next future.
Best Regards
Stefania Catozzi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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