The reception staff were unhelpful, rude and needed a personality transplant. I would not recommend this hotel as reception staff really let down this hotel. Breakfast room was chaotic, no electricity one morning and still none the following morning until half way through breakfast. Some guests were offered pots of coffee as machine was out of action, when I asked for hot water All I got was hands thrown in air and muttering and no hot water so no drink with breakfast. Other guests were turned away and told to come back later as they were too busy. Quality of food was poor. Our electronic room keys didn't work on three occasions, no apology just more rudeness. Beds were rock hard.
Stay away from this hotel.
- Official Description (provided by the hotel):
- Contemporary Hotel in traditional 5-story building situated in historic & commercial area of Rome, opposite Opera House. ... more less
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- Also Known As:
- Best Western Mondial
- Best Western Rome
- Rome Best Western