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“Superb yet again”
Review of Barocco Hotel

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Barocco Hotel
Ranked #16 of 1,267 Hotels in Rome
Certificate of Excellence
Reviewed May 12, 2014 via mobile

This was our second visit to the hotel in 5 months, this time we had an annex room. Yet again the hotel exceeded our expectations, check in was so easy as they had our details from before, happy smiling faces greet you. We left our cases and went out into Rome, on our return we were shown to our room, which was just outstanding and large, the cases had already been delivered, we were greeted by a lovely note welcoming us back and a plate of fruit.
The breakfast here is amazing, so much choice and you have to order the Italian omelet.. It's divine.. There is nothing bad you can say about the Barocco, the staff are friendly and cannot do enough for you, they also once again booked us into our favorite restaurant and gave us other recommendations. All in all another wonderful stay and when we return we will definitely book here again.

Stayed: May 2014, traveled as a couple
2  Thank moo0407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,258 - 1,264 of 2,963 reviews

Reviewed May 11, 2014

By far this must be the best hotel in Rome. The people that run the hotel are professionals, nothing is left to chance.The staff will do anything to ensure your stay is totally enjoyable.You are central to most of the major attractions in Rome.Also close to many superior restaurants and entertainment.Most within an easy walk.I would highly recommend this hotel.

Room Tip: All rooms are great
  • Stayed: May 2014, traveled as a couple
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1  Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2014

Positives :
Small hotel in an excellent location.
Staff were very helpful and friendly.
All major sites within 5 mins walk.
We had a split vacation - 4 nights at the Barocco, 2 outside Rome, and then back to the Barocco for two more. Large enough room for the first 4 nights. Much smaller room for the last two nights.
Room and bathroom both spotlessly clean which gets a big thumbs up from me!
Excellent breakfast. Great selection.


Negatives :
Such a pity there is no shower cubicle, only a shower over quite a deep bath.
No hair conditioner!
Although wi-fi is free, connection is very poor and you have to keep logging in.

Overall - If there was a rating for 'Good' with TripAdvisor, I'd give that. It was better than Average and I would recommend it.

  • Stayed: May 2014, traveled as a couple
    • Value
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2  Thank playadeusgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
francocaruso, Direttore generale at Barocco Hotel, responded to this reviewResponded May 13, 2014

Dear Guest,

Thank you for your review which allows me also to provide an answer to some previous guests who had written about a similar issue. So let me address the issues which you pose:

Wi-FI: after you brought this to our attention, we were able to identify the problem which occurred only with some specific operating systems. We carried out an upgrade and the problem has now been resolved;

Shower vs bathtub: the hotel has rooms with showers and rooms with bathtubs. On our website we provide detailed descriptions of the rooms. This allows you to verify the room type of your preference with the specific features which you require. During the phase of booking a room, you should simply specify whether you prefer a bathtub or shower and we will satisfy your request;

conditioner: you are the second person who mentions this in the last few days. This forum is fundamental for us to understand what our guests appreciate. It will be our pleasure to integrate this product in our courtesy kit.

In conclusion, I just wanted to explain that the reason why you got a much larger room for the first 4 nights is because you had received a complimentary upgrade to a deluxe room. When you returned we were full and unable to offer the same treatment and therefore you were placed in a superior room which is what you had booked.

Hoping to have the opportunity to host you again in the future.

Kind regards,

Franco Caruso
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2014

Just back from a five night stay at the Barocco Hotel. Great location, 5 minute walk to the Trevi Fountain, Spanish Steps and Pantheon. Easy to get metro to Vatican, Colliseum etc but we chose to get taxis to both (approx 10 euros). Travelled with my daughter and we had a lovely twin room - quite small and rather noisy due to the busy nature of the square the hotel overlooks, however, on balance worth it for the convenience. The staff at the hotel are amazing - from pre-booking advance tickets to the Vatican Museum to recommending local restaurants - nothing is too much trouble. Breakfast exceptional.

  • Stayed: May 2014, traveled with family
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Thank CatherineD09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

modern rooms ( but quit small). the stuff is very friendly. breakfast ok ( the room is too small). the location is key- really in the center, you can do all the main attractions by feet. would recommend

  • Stayed: April 2014, traveled as a couple
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Thank Natalia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

The only outstanding feature of this hotel is it's location. It is very central with easy walking to most attractions. Staff were friendly enough and breakfast was very good, but regrettably we had many unnecessary issues.

We have stayed in several hotels in Europe during our 6 week business and pleasure trip, this hotel was our last, the most expensive, and the most disappointing.

We stayed in a King Suite for EUR 524.00 per night, so our expectations were high. The suite turned out to be 1 room with a small entrance where a couch and table had been placed, not a EUR 524.00 suite.

It was spring, but the room was like a sauna, we turned off the heating in the room, but the room continued to become hot. Opening the window to sleep was not an option due to outside noise, We told management about the issue and they suggested we turn on a separate air conditioner to cool the room, so the room is somehow being heated and the air conditioning was barely able to neutralize this, we did not sleep well.

The internet was a nightmare, yes it was free. My wife and I had several devices, 2 x iphones, 2 x ipads and a laptop. We were give different login codes for each device, but once connected within 5-10 minutes you would be logged out and have to log in again.

Needing good internet access was important for us to be able to communicate with our overseas office. We complained to management, they blamed Apple devices, not their system.

I have had Apple devices for many many years and NEVER had this problem before. I did not appreciate being brushed off by blaming Apple!! It's quite a cheek to do this with no concern for our problem. Had I have know this, we would never had stayed there.

My pet hate is a shower over the bath, and yes we had a shower over a small bath with a high lip, which nearly caused you to slip when getting out.

We found the attached image on their web site and for a King Suite at EUR 524.00 / per night it is not unreasonable to assume that this is what we would get a standard shower. What's crazey, is that there was so much wasted room, 2 toilets and bidets (can't understand the need for 2 toilets in a 1 bedroom), if they redesigned this, it would be simple to have a separate shower.

Finally, there was no conditioner in the bathrooms only shampoo, this is the first hotel ever that I have stayed in that cannot supply shampoo, we asked reception and were told we could by some at nearby shops.

Not a great 3 days at the Barocco, there is far better value and service elsewhere.

  • Stayed: May 2014, traveled as a couple
    • Value
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3  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2014

The Hotel Barocco is located right on Piazza Barberini, a lovely square with a beautiful fountain and a Metro Station. The hotel is marvelously convenient for public transportation, tourist attractions, eateries, and shops. It is easy walking distance to the Via Veneto, the Spanish Steps, and the Trevi Fountain. While it sounds like it might be too busy of a location, it really isn’t since it is located on a little side street (Via della Purificazione) that removes you from the main hustle and bustle of the square. The staff were very welcoming and helpful with restaurant reservations and information, and even graciously came to our room late in the evening when we had inadvertently blown the fuse for the room and were in the dark (don’t mess with any switches that don’t look quite like switches!). The lobby is very small, and the bar is small but intimate.

Our room #62 was a superior located just off the tiny elevator. We could see a sliver of the Barberini Fountain and across the tiny Via della Purificazione. The room was a bit small, which is to be expected by European standards. The key fob is huge so expect to leave it at the desk whenever you leave. We had a very comfy king bed, AC (but only the heating worked in April, which was true of every place we stayed), a small desk, a small safe, and a basket of fruit. The lighting in the room was a bit too dark, but the room was amazingly quiet and a welcome retreat. We had a corner room with 3 windows, which helped with the lighting during the day, but the curtains were a bit strange. The bath was modern and clean with just a shower (beware the cold water from the rain shower head – there was a trick to getting the water on first and heated through the hand-held before the rain shower). Heated towel rack seemed to work only at night, but was a nice addition. Robe/slippers, good toiletries, but note that many hotels in Italy do not give you hair conditioner and some no lotion (bring your own!). Small closet and skinny shelves for storage. WiFi was available (all of Rome’s connections are notoriously slow), but was a bit irritating since you had to log in with the password (a different one for each device you use – don’t lose your codes!) whenever your device turned off. If you have to be constantly wired up, it could be a real nuisance, but we could live with the slight inconvenience, given the other pluses of the hotel.

Breakfast was included in our rate and served from 7:00-10 or so. That early start is very helpful when you have tours that start early – a good breakfast before a long tour gets you through without fading. One morning we were able to be out by 7:30 by just skipping the hot food that could be ordered. There was a buffet with pastries, croissants (including some excellent chocolate ones!), cold cuts, crusty bread, cheese of various types, fruit, yogurt, juices, tea/coffee, cappuccino/espresso. You could also order hot food, and we had large and good cheese/ham omelettes that arrived quite quickly. There is only room for a few tables around the relatively small area of the buffet, but there are other rooms adjacent where you could sit just as comfortably (and maybe more quietly) and then just visit the buffet as needed.

We enjoyed our stay at the Hotel Barocco and would definitely make it our home base again when returning to Rome.

Stayed: April 2014, traveled as a couple
1  Thank divegirlelaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barocco Hotel

Address: Piazza Barberini 9 | Entrance: Via della Purificazione, 4, 00187 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#6 Business Hotel in Rome
#6 Family Hotel in Rome
#7 Romantic Hotel in Rome
#8 Luxury Hotel in Rome
Price Range: $195 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barocco Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Overlooking Bernini's Triton Fountain, the Barocco is a boutique hotel with just 37 rooms (and a staff of 22!) Located in an old aristocratic building in the heart of Baroque Rome. Carefully refurbished in 2010 and 2012 to offer guests superior standards of comfort and style, the Barocco has followed the example of leading international hotels, becoming 100% smoke-free.Attention to detail, absolute cleanliness, unique and highly sought-after rooms, an atmosphere from times past, and 21st-century technology, make guests' stay at the Barocco a warm Italian experience full of magic. ... more   less 
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Also Known As:
Barocco Hotel Rome
Hotel Barocco

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