We were already so pleased with this lovely hotel - beautiful room in a great location - when the staff blew us away with their impeccable service. Truly this is what service should be but never is. We were woken up by loud banging at about 8:30. When we called the front desk we were informed that it was coming from the units above us that are not owned by the hotel. Despite this they made an effort to get the workers to stop, which they did for a bit. Then the manager called us later in the morning to offer us a late checkout (without our asking for it) and to let us know he had extended breakfast so that we could make it because it was not to be missed. He was right about that - vast and delicious spread! Finally, after returning to our room, there was a knock at the door and he had sent us a gift with a personal note apologizing for the inconvenience! Wonderful hotel and truly memorable service.
- Official Description (provided by the hotel):
- Overlooking Bernini's Triton Fountain, the Barocco is a boutique hotel with just 37 rooms (and a staff of 22!) Located in an old aristocratic building in the heart of Baroque Rome. Tastefully refurbished in 2017 to offer guests superior standards of comfort and style, the Barocco has followed the example of leading international hotels, becoming 100% smoke-free.Attention to detail, absolute cleanliness, unique and highly sought-after rooms, an atmosphere from times past, and 21st-century technology, make guests' stay at the Barocco a warm Italian experience full of magic. ... more less
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- Also Known As:
- Barocco Hotel Rome
- Hotel Barocco