The main thing to say is that the Marcella is the tale of two very different hotels which might explain the contrasting reviews. When we arrived, we were checked into a room on the fifth floor which looked like it had seen an explosion of an overpowering floral pattern - it was on the wallpaper, bedding, curtains, wardrobe and interconnecting door. Opposite an orange wall, the room was in massive need of redecoration. The bathroom needed it too - the shower cubicle was tiny (bending down to wash feet and legs was near impossible) and flooded easily due to only a flimsy shower curtain. However, by far the worst thing was the paper-thin walls. We heard every word of our neighbours' conversations really clearly and unfortunately more... We got to know them better than we would have liked, shall we say. The following morning we asked to move rooms and this was done without a fuss - but equally, I'd add, without a hint of apology.
The new room, on the second floor, was a completely different experience - we didn't hear our neighbours once and the room was completely renovated with clean and contemporary decor, including a nice modern bathroom. It's just a shame the whole hotel wasn't like it. Even so, I still wouldn't call it boutique and 4 star seems a push.
Other factors: the location was ok - near Termini and a useful bus stop - but it was quite a trek to walk in and out of the centre after a long day site-seeing though it means you benefit from peace and calm; cleanliness was excellent; air con good; service good, and breakfast on the roof terrace did the job but wasn't spectacular. Overall, it was a perfectly adequate hotel (not the 5th floor room!) but just not worth the "boutique" status or 4 * rating.
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- Also Known As:
- Marcella Royal Rome
- Hotel Marcella Royal
- Marcella Royal Hotel Rome