I stayed at this one time luxury hotel with my son and elderly mother for a weekend. We arrived separately, having booked one single occupancy and a twin room. The rooms were mixed up on arrival and my mother was given the twin much larger room. When my son and I arrived we were offered the single occupancy with a double bed. No apologies were offered and only after much discussion we were finally moved to another more suitable room. This set the tone for our stay: incompetent, haughty staff who seemed not to understand the simplest requests delivered in Italian (we are bilingual). Restaurants were never booked as instructed and one reservation was never cancelled. We gave them some ice packs to carry medicines while travelling to put in the freezer and they never did. Never before have I come across such incompetent and unfriendly service. In addition, the beds were uncomfortable, the pillows rock hard, the room temperature erratic and the recent refurbishment vulgar and over the top. The hotel is badly managed and it has lost its former elegance and exclusivity. The only memorable things about it is the price: too hefty to forget in a hurry. Don't go, choose more wisely: even the neighbouring Plaza is better than this debacle.
- Official Description (provided by the hotel):
- Hotel d'Inghilterra, a temple of warm, welcoming Italian hospitality, is in the heart of Rome. Hotel d'Inghilterra is one of Rome's most distinguished and desired destinations. Moments from the iconic Spanish steps, our deluxe boutique hotel sits gracefully at the very heart of historic Rome. Each of our unique rooms and suites is a perfect blend of traditional decadence and modern freshness that embodies Italian design. From the elegant Classic Double rooms to the heavenly Penthouse Suite with its flower filled terrace overlooking the city, every space is resplendent with luxuriant details. ... more less
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- Also Known As:
- d Inghilterra Hotel Rome
- Hotel d Inghilterra