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“Friendly, well equipped and awesome staff”
Review of White Hotel

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White Hotel
Ranked #144 of 1,258 Hotels in Rome
Certificate of Excellence
Woodbridge, United Kingdom
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Friendly, well equipped and awesome staff”
Reviewed March 3, 2014

On arrival we were stunned at the location of the White Hotel. Basically 100 yards from the Trevi Fountain on cobbled streets that were a hive of shops and restaurants. The welcome was fantastic perfect English as our Italian is poor - had access to our room before noon and discovered the Bose dock, the most comfortable bed and Travetine tiled bathroom. All very well specified. Room was small but hey its in the heart of Rome, no different to the 4 star hotels we stayed at in London or Paris. The Hotel bar was really well stocked. Mario the bartender had a laugh a chat and was able to provide a pre dinner drink in a perfect atmosphere to set us up for each night out on the town. The restaurants on Via Aircone were great, we have 2 recommendations The Scuderia and The Presidente both had a great atmosphere and superb food albeit a little expensive if you have fish. The breakfast in the hotel is superb, way better than we expected. I cannot recommend this hotel enough, will we go back - absolutely will it be soon - We hope so.

Room Tip: Only reason we have not given the rooms a 5 is due to the size. We didn't rate the pool as there...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trevor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, March 7, 2014
Dear TrevorB,
We would like to thank you for your precious feedback. The position of hotel White is in effect ideal for all kind of holidays and for all kind of guests, very close to the attractions of Rome and very well connected with the metro and several buses going everywhere. The area is rich in restaurants, pub and shops, you don’t run the risk to annoy yourself.
Like you, we hope to see you again soon and we send you our best regards.

Marcello Mancusi
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
Stirling, United Kingdom
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed February 26, 2014

Let's get the good news out of the way first - 300 metres from the Trevi Fountain can't be a bad location.
Having booked a superior double, I arrived to be informed that there was a problem (unspecified) and that for the first night I would have to stay in a single room. I was directed up to room 315 a number that will be etched on my memory for ever - you see, I had never stayed in a cupboard till then. Sure I had read reports of the varying room sizes but nothing prepared me for this. As I was being moved the next day there didn't seem any point in making a fuss especially since the guy on reception had been so unapologetically matter of fact about my enforced move in the first place. I estimated the widest part of the cupboard to be about 85".
The shower cubical was so small that I had to open and stick my head through the plastic door to reach the bits where the sun don't shine.
I was duly moved to a very clean double bedded room the next day but again so narrow that it was impossible to walk down both sides of the bed.
My six friends who had booked the hotel back in September (and who have stayed several times in the past) arrived off a later flight and I went to greet them at reception. They were convinced that I had contrived a "wind up" with the receptionist when he told them that there was no room at the Inn and that they were being moved to another hotel. No amount of pleading or argument could change the situation and eventually they had to move on - again without a specific reason being given or much in the way of an apology.
Breakfasts were okay apart from the watered down orange juice and the scrambled eggs that had cooled down very quickly on an inadequate hot plate.
The punchline, if you're still with me, is that this hotel has awarded itself 4 stars - I certainly can't think of anyone else that would!

Room Tip: Find another hotel.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FlyingScotsman92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, March 7, 2014
Dear FlyingSco,

We would like to thank you for the comment left regarding your stay at Hotel White and we are sorry if it didn’t’ fulfil your expectation.
Due to the heavy rain fell down in February in Rome, some rooms of the hotel White were damaged making impossible to use them, we would have never bothered our guests, especially the repeaters, with such inconvenience otherwise.
We hope that the happening have not compromised a future stay with us and we send you our best regards,

Marcello Mancusi
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 25, 2014

We stayed for 3 nights in this lovely hotel in February; Paolo on the reception was friendly and helpful. It is great location for a short visit to Rome as all the sights are walking distance away

Our room was of medium size with a large very comfortable bed and was quiet as the window looked into a side street. The bathroom was small but had a good shower and plenty of hot water and adequate amount of towels. We had two problems, poor TV picture and water running one night in the toilet and someone was sent to our room as soon as we reported them.

Room Tip: Higher floors are lighter and quieter
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joodz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, February 25, 2014
Dear Joodz,
We would like to thank you for leaving your feedback on trip advisor regarding your recently stay in hotel White. We are very proud of the position of the White Hotel, as it permits our guests to move freely everywhere, on foot or using the public transportation, very frequent in this area. Thank you for having mentioned your problem with the toilet, underlining that there was an immediate action as soon as you reported it.
We hope you will came back to visit us very soon.

Best Regards,

Marcello Mancusi
Resident manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 22, 2014 via mobile

Rooms are small however I suspect typical of Rome. Hotel has a modern feel. We were at the back and it was very quiet, I would expect rooms on the front to be noisy as the street has many restaurants and bars and I didn't feel we could have moved if we had asked.

Everything very clean and in process of redecoration which caused us no inconvenience. Continental breakfast included with reasonable selection.

Note that wifi is charged for at 5 eur per day although most bars offer it for free.

Stayed February 2014, traveled with family
Helpful?
1 Thank Clive J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, February 25, 2014
Dear Clive J,

Thank you for your feedback regarding your stay in hotel White. The comments of our guests are very precious for us because they help us to better focus on guests and their needs.
I agree with you that the position of the Hotel White is good for everything, near to all attractions of Rome. We appreciate your note on the wifi, we will take care of this.
Hoping to see you again in the future, I send you my best regards.

Marcello Mancusi,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Napa, California, United States
Level 6 Contributor
103 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 14, 2014

This was the worse hotel experience we've had in some time, and indeed the worse hotel experience during our three week visit to France and Italy. It was particularly disappointing since we had such high expectations for our first visit to Rome. Our reservations were made via a travel agent, who recommended it for its great location to major tourist sites in Rome. That was correct, and others here have commented about how accessible it was to everything.

Unfortunately, that was the only plus. Upon arrival, we were checked in to our first room. We noticed the lobby was quite small (like a hostel). The one desk person was not so hospitable, but it was busy. When we entered our room (203 - supposedly an "executive room", we saw that it was on the second floor of only three floors and facing the main street in front (high traffic area). We returned to the front desk and asked to be moved. They could not move us until the following day. The noise was of course extremely intense at night and all night until the bars closed. IF YOU INSIST ON STAYING THERE, DO YOURSELF A FAVOR AND ASK/RESERVE A ROOM AWAY FROM THE STREET!!

The next day we spent the morning waiting for other rooms to choose. We finally settled on Room 210. However, this room had other issues as we learned. These included scratches and marks all over the walls. The layout was also different in that the bedroom was up a flight of stairs but the bathroom was downstairs. At night, there were noises again; not from the street, but from a guy yelling from outside periodically, running water from above (pipes?), and a woman moaning and groaning next door (I'll leave it to your imagination).

Thank goodness, our travel agent finally was able to get us transferred to another and better hotel not too far from there on the Via Veneto. Of course, we had to pay a little more, but were able to transfer our deposit to that hotel (Hotel Imperial) from the Hotel White.

The rest of our visit and hotel stay in Rome was wonderful!!! Fortunately, we were there for a total of 7 nights, so only the first two nights were ruined!!!

Room Tip: Don't stay there. But, if you insist, ask for a room "away from the main street fronting t...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank johnnnita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, February 24, 2014
Dear johnnnita,
Thank you for your comment that gives you the opportunity to reply respect to the inconvenience you found during your stay.
We are sorry to hear that your stay was not what you expected but as you wrote, the hotel White is accessible to everything and this can, of course, cause some more problem of noisy respect to the suburbs of the city. The area is rich in restaurants, bar and pubs and even if our rooms are soundproof, it can happen to hear a little bit of noisy coming from the street. For the noisy from your room neighbors, we apologize but in period in which we are fully booked is difficult to control it. Because we were full, the reception was able to change you the room the day after your arrival and due to check out time at 12 and the cleaning of the room immediately after, you had to wait for that before choosing the room.
However, we appreciate your feedback that helps us to better satisfy our guests and we send you our best regards.

Marcello Mancusi
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 7, 2014

we stayed in hotel white for 4 nights in mid january
when we checked in we got a small room with a comparetively large bathroom
after one night we referred to Paolo at the reception desk
he explained very politely that this a 400 year building therefore evry room has a different setting
nevertheless he suggested us 2 options onne of which was just perfect for our needs
he really cared for us
the rest of the staff was kind also
the hotel in general is fully renovated, in good shape, carefully cared and breakfast is perfect
the location is perfect

Room Tip: ask for a good room with smaller bathroom if the size of the room matters to you
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, February 13, 2014
Dear Michael,
Thank you very much for stayin with us and for your positive comments.
Your comments will help us to build a strong hotel image and will ensure that we maintain high service levels for the future.
We thank you again for your cooperation and we do look forward to welcoming you again at the Hotel White.
With very best regards,

Marcello Mancusi
Travelroma Group Hotels
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Norfolk
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 2, 2014

Lovely hotel situated just a five minute walk from the trevi fountain (if that!) Down a quaint cobbled street full of restaurants and gift shops.
Rooms are modern and provide everything you need - a little on the small side though! Plenty of choice for breakfast - cereals, toast, fruit, hot food, cakes, croissants - even pizza!
When checking in to the hotel you are given a voucher for a free soft drink at the hotels bar. You also get 10% off the restaurant next door - the 'Grill and Wine' - went there for our first meal in Rome, lovely.
Would recommend to anyone and would stay here again on my next visit to Rome.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Natalie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelroma_htl4, Direttore generale at White Hotel, responded to this review, February 26, 2014
Dear Natalie E,
We would like to thank you for spending your time leaving your feedback regarding your stay at hotel White.
You appreciated our breakfast, which is very important for us in the effort to satisfy all different nationality of guests. The area in which the hotel is located is rich in restaurants, pubs, bar and you can easily choose to try every day something different.
Thank you for recommending our hotel.
Lookinf forward to seeing you again, I send you kind regards,

Marcello Mancusi
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Hotel

Property: White Hotel
Address: Via In Arcione 77, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Trevi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in Rome
#87 Luxury Hotel in Rome
#112 Family Hotel in Rome
#191 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — White Hotel 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
White Hotel Rome
Hotel White Rome

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