We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best Western Plus Hotel Universo
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Breakfast included
View Hotel
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Room Service
View Hotel
  • Breakfast included
  • Bar/Lounge
View Hotel
  • Free Wifi
View Hotel
  • Free Wifi
  • Breakfast included
View Hotel
  • Free Wifi
  • Breakfast included
Reviews (1,898)
Filter reviews
1,898 results
Traveler rating
533
919
289
97
59
Traveler type
Time of year
LanguageAll languages
More languages
533
919
289
97
59
Show reviews that mention
All reviewstermini stationbuffet breakfastking bedminute walkexcellent locationjunior suitedesk staffdecent sizemini barhop on hoppastriesstayed here for nightstrevi fountainby footaround the cornercentral locationmajor attractions
FilterAll languages
Updating list...
568 - 573 of 1,898 reviews
Reviewed July 12, 2014

We stayed here 3 nights in July 2014 and were very pleasantly surprised. The rooms were small but the bed was comfortable, the air conditioner worked great, the bathroom was modern, clean, free wifi and the breakfast was good with lots of choices and the staff was friendly and helpful. I could hear the elevator and people talking nearby so I would recommend getting a room away from the elevator. The hotel was in walking distance to many attractions such as the Spanish Steps, Trevi fountain, the Pantheon and Piazza Navona. There were several good restaurants within walking distance and great gelato next door!

Room Tip: Ask for rooms away from the elevators.
  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank 0509Karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded July 14, 2014

Dear 0509Karen,
Thank you for the nice comment.
I am glad to read you enjoyed your stay.
Next time you come over to visit us please advise for a quiet room and it will be our care to assign you an accommodation away from the elevator.
Kindest regards.
Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

Stay two nights with my family. Greeted by a very polite staff, Anna. Though it's rather busy at the check in counter, she politely explain the situation and assist us on our request in getting two rooms next to each other. It's a true four star hotel here. Short walk to the train station. Restaurants just outside along the avenue. Will stay here again on our next trip.

Stayed: July 2014, traveled with family
Thank AdmiralChengHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded July 7, 2014

Dear AdmiralCh,
Many thanks for your lovely comment.
I am pleased to read you enjoyed your stay and that our employee Anna assisted you with kindness and professionality.
We love pampering our customers!
We all hope there will be soon another occasion to have the pleasure to see you.
Arrivederci!
Kindest regards.
Cinzia
Guest Relations
Best Western Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014 via mobile

I stayed here 3 nights with a large group as a part of a family reunion.

Frankly, with the Best Western flag, I was expecting this hotel to be pretty bad. However, it was exponentially better than any Best Western I've stayed in the US.

The rooms are modern, the bathrooms are also modern and very clean, and there is, what I would call after staying in many hotels in Italy, an excellent breakfast offering where the eggs are not styrofoam and the pastries are not stale.

The location is especially convenient if you're arriving by train. Just 2 blocks from Termini on easy sidewalks to roll your luggage. It's also pretty centrally located to the rest of the main attractions. We walked to Borghese Gallery, Piazza Navonna, and the ancient part of the city without any issue. And the Metro stop to get you to the Vatican and Spanish steps is nearby.

Is this a 5-star hotel? Nope. But it's a nice place to lay your head after a long day of touring.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ehomburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded July 3, 2014

Dear Ehomburge,
Many thanks for your lovely comment.
Your opinion is very important to us!

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2014

Universo is located at 5-7 minutes walk from Rome termini station. Location is convenient as most sightseeing buses (Hop on- Hop off) have stop on 2-3 minutes walk and Metro rail station is also very close by.
When you check-in they provide you with city map.
Layout is bit confusing and elevators are not grouped. That is bit confusing. Rooms are reasonably spacious and clean. Bathrooms are also large. Room are furnished keeping in mind tourists. They provide hot water kettle on request, free of charge.
breakfast spread is standard and with good variety. As there major clients are tourist in groups, between 8 am and 8.45 am restaurant is full with tourists having breakfast. So best time is to go before 8 or after 9.
On last day, we had to leave for airport at 5 am. They made arrangement for us to have breakfast before we leave. The items were minimum (Basically bakery items like croissants, bread, jam, butter and muffins with Tea/ Coffee) it was sufficient at that hour.
Staff was courteous and helpful.

Room Tip: Inside rooms are quieter but do not have any view as they open into courtyard.
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank canpush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded July 3, 2014

Dear canpush,
Many thanks for your lovely comment.
Your opinion is very important to us!

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2014

We were only at the Universo for one night and chose it for proximity to the Rome Termini train station since we were flying out the following afternoon. It may have been just that there was an issue with our reservation (first time in close to 50 bookings that I've had a problem with something arranged via Booking.com) but we ended up in a room on the first floor, with an internally facing window looking directly at the airconditioning plant. Check-in was fine (they sorted out the problem with the booking without too much fuss) but check out took a while - compounded by the fact that the man behind the counter kept taking phone calls while three people worked on computers at desks behind him.

On the plus side, it was close to the station (and close enough for an easy walk to the Forum on the morning we flew out) and breakfast was good. But there was absolutely nothing special about the hotel or the staff.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank VMick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded July 3, 2014

Dear VMick,
Many thanks for your lovely comment.
Your opinion is very important to us!

We are looking forward to another occasion to welcome you.

Best regards.

Cinzia
Guest Relations
BW Hotel Universo
Roscioli Hotels Group – Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews