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“good location for the price”

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Best Western Plus Hotel Universo
Ranked #228 of 1,269 Hotels in Rome
Certificate of Excellence
Reviewed October 19, 2012

Hotel Universo is located very near central station, this is supposed to be a dodgy area especially at night, however, the hotel is located on a street with many other hotels and restaurants and so never felt unsafe. The staff are pleasant and helpful, the breakfast adequate although the bacon was inedibly salty and this and the eggs on the cool side, however it is plentiful and there was even a chocolate fountain. It is walkable (about 20 min) distance to the Colosseum, and if you get a Roma Pass (at the central station, airport or other tourist locations) you have free public transport and 2 free entries into attractions/museums and discounts into countless more, so from the central train station it is just a few metro stops in any direction to get to any tourist destination. There are good restaurants in close walking distance from the hotel, and a laundrette with an english speaking assistant very close by - helpful for those that have been travelling for a while! Free Wi-Fi in the room is pretty good, TV has 3 english news channels, so if you like the news you're covered! The room is OK in size, there was enough room to have the suitcase open and still walk around the bed and into the bathroom, which is not always possible! The bed was exceptionally firm. For me the location was good, and it is reasonable value for money.

  • Stayed: September 2012, traveled solo
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2  Thank t00manyplacest0see
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded October 25, 2012

Dear t00manyplacest0see,
We thank you for your nice and detailed comment that will surely be very helpful to the Tripadvisor community.
We are pleased to learn you have enjoyed your stay at our hotel also in terms of location which is certainly very important in order to have the chance to visit the many important roman sites.
We do hope you'll think about us on planning your next trip to Rome, in the meantime please accept our
Kind regards.

Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

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663 - 669 of 1,740 reviews

Reviewed October 18, 2012

This hotel was a surprise in its really nice rooms and huge breakfasts, and quick check out service. We checked in with no problem and found our room to be very modern decor with lights under the bed and behind the headboard. Big breakfast room with couteous staff and always filled plates to pick from. Rooms were comfortable and had all the amenities you would need. Roomy bathrooms. Only problem was a smoking room across from us on a non-smoking floor. Also a smoking room on the other end of the hallway.

Room Tip: Ask if there is any smoking room on your floor.
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  • Stayed: October 2012, traveled as a couple
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Thank mrtoken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded October 25, 2012

Dear mrtoken,
Thank you for spending some time to write a comment about our hotel.
It's been flattering to be called a little jewel in the middle of a busy area and we have appreciated your compliments about our property and staff.
We are looking forward to another occasion to serve you, in the meantime please accept our
Warmest regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

Spent 6 days in this hotel. Rooms have been recently refurbished to a high standard.
with nice bathroom fittigs, Free WYFI, Ok Breakfast. Close to lots of small restaurants
in the neighborhood and not far from shopping. They do turn the AC off in the afternoon
and from midnight to early mrning. It got a little stuffy and I woke up the same time everynight.
Room was quiet even though I was on the front of the hotel on a side street.
Fron desk was pleasant and you were greeted evey day which is important when you travel to a stange city. I wld stay here again.
Lin ,keep on Travelin

  • Stayed: October 2012, traveled on business
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Thank lkobsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded October 25, 2012

Dear Linworldtraveler,
Thanks for your lovely review, we have appreciated very much your compliments.
We remain at your complete disposal hoping to see you soon.
Kind regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

Easy to find and well within walking distance of Termini (central train station) - I was travelling alone and had heavy bags.
The staff at reception were helpful, friendly and mostly spoke english. The room was clean and comfortable. The breakfast, although ample, leaves room for improvement. Good coffee is readily available from the hotel bar (give the coffee at breakfast a miss!!). The only downside is that my room didn't have the standard EU plugs so I was unable to plug anything in, unless I wanted to use the plugs in the hallway which are EU (not ideal).
This hotel comes highly recommended.

  • Stayed: September 2012, traveled solo
    • Value
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Thank Frances_Mary255106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded October 5, 2012

Dear Frances_Mary255106,
Thank you for your kind review.
We are pleased your stay at our hotel was comfortable and that your expectations were not unattended.
We are looking forward to a another chance to host you.
Warmest regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

Within walking distance of the Termini Station and has very friendly staff who are always willing to assist. Most desk staff spoke english and although we booked in early a room was found without comment. Although the room was small (we think that chasing the cheapest price contributes to this as other reviewers remark that the rooms are large) it was comfortable and had all that is needed. Contrary to other negative comments about the breakfast we were impressed with the variety and quality of the food which did not vary over the time we stayed at the hotel. Besides being close to the station use can be made of the two underground train lines to move around quickly. We would come back to the Universo again.

  • Stayed: July 2012, traveled as a couple
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Thank MarcusC647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded September 26, 2012

Dear MarcusC647,
Thanks for having spent some time to write a comment about us.
It's nice to learn you were satisfied with our services and location.
We are glad to read you are planning to stay at our hotel once more, hence we are looking forward to have the chance to welcome you again.
Best regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2012

At check-in I was pretty sure I had made a good choice for our first extended stay in Rome. The front desk staff was exceptionally helpful and courteous. In spite of my group's numerous questions about our area of Rome, we we never made to feel like we were a bother -- though I'm sure we taxed their patience. Christiano is indeed a gentleman and an asset to both The Universo as well as the entire Best Western chain.
Our two rooms were most adequate, clean and well maintained.
The breakfast variety is quite good with prompt replenishment of food and table wear even though the dining room was rather crowded during peak breakfast time.
Before writing a review, I always try to read at least twenty prior reviews to make sure my impression is in the mean. In this case, I may actually rate The Universo a notch higher than the other, most recent reviews. I am quite puzzled by two of the reviews ( elevator speed and quality of breakfast complaints) and, frankly, I wonder what some people expect... other than a perfect world, maybe. In my experience, if one is disappointed with The Best Western Universo in general, then I must have never been to a facility of the quality these folks seem to be used to.

Stayed: September 2012, traveled with friends
Thank lever8651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded September 26, 2012

Dear lever8651,
Thank you very very much for your lovely review and for the nice words spent about us and our staff, we really appreciated your comments and the beautiful pics you've posted.
We are pleased to learn you have enjoyed your stay and found our property comfortable and up to your expectations.
We are looking forward to have the chance to serve you once more hopefully in the next future.
Arrivederci!
Warmest regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2012

Impression:
We stayed at Best Western Universo for 2 nights and the first impressions of the hotel room was very good with a large room, very comfortable bed, big bathroom with all amenities.

Staff:
Hotel staff were also gracious and helpful with good service but not extraordinary or out of way.

Breakfast:
Was good with the expected crossiants,breads,cheese,juice,coffees,etc.

Location:
5 minutes from Roma Termini - Good central location.

The Cons:
The only negative was the furniture in the room mainly the bedrest frame and glass shelf were made of cheap wood and infact one of the glass shelf dislodged from the bed frame during our stay. But it was immediately addressed by the helpful staff. Hence no bad feelings.

Summary:
Overall a very good hotel and would strong recommend for a pleasant stay in Rome.

  • Stayed: August 2012, traveled as a couple
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5  Thank PratikBavlecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded September 11, 2012

Dear PratikBavlecha ,
Thank you very very much for your comment and for the nice words spent about our hotel and staff.
We are pleased to learn we have accomplished our duties by offering you a pleasant stay up to your expectations.
Our management has taken notice of your suggestions about the bed frame, however we are glad to know our maintanance staff was helpful and prompt to fix the problem that infact fortunately left you with no bad feelings.
We are looking forward to another occasion to welcome you at the BW Hotel Universo in Rome.
Arrivederci a presto.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Universo

Address: Via Principe Amedeo 5/B, 00185 Rome, Italy (Formerly BEST WESTERN PLUS Hotel Universo)
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#130 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#310 Romantic Hotel in Rome
Price Range: $110 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Universo 4*
Number of rooms: 198
Official Description (provided by the hotel):
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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