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“Great stay in Rome”

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Best Western Plus Hotel Universo
Ranked #235 of 1,261 Hotels in Rome
Certificate of Excellence
Tulsa, Oklahoma
Level 5 Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great stay in Rome”
Reviewed October 13, 2012

Spent 6 days in this hotel. Rooms have been recently refurbished to a high standard.
with nice bathroom fittigs, Free WYFI, Ok Breakfast. Close to lots of small restaurants
in the neighborhood and not far from shopping. They do turn the AC off in the afternoon
and from midnight to early mrning. It got a little stuffy and I woke up the same time everynight.
Room was quiet even though I was on the front of the hotel on a side street.
Fron desk was pleasant and you were greeted evey day which is important when you travel to a stange city. I wld stay here again.
Lin ,keep on Travelin

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lkobsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, October 25, 2012
Dear Linworldtraveler,
Thanks for your lovely review, we have appreciated very much your compliments.
We remain at your complete disposal hoping to see you soon.
Kind regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,679 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
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English first
Auckland, New Zealand
Level 1 Contributor
4 reviews
Reviewed October 3, 2012

Easy to find and well within walking distance of Termini (central train station) - I was travelling alone and had heavy bags.
The staff at reception were helpful, friendly and mostly spoke english. The room was clean and comfortable. The breakfast, although ample, leaves room for improvement. Good coffee is readily available from the hotel bar (give the coffee at breakfast a miss!!). The only downside is that my room didn't have the standard EU plugs so I was unable to plug anything in, unless I wanted to use the plugs in the hallway which are EU (not ideal).
This hotel comes highly recommended.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frances_Mary255106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, October 5, 2012
Dear Frances_Mary255106,
Thank you for your kind review.
We are pleased your stay at our hotel was comfortable and that your expectations were not unattended.
We are looking forward to a another chance to host you.
Warmest regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 24, 2012

Within walking distance of the Termini Station and has very friendly staff who are always willing to assist. Most desk staff spoke english and although we booked in early a room was found without comment. Although the room was small (we think that chasing the cheapest price contributes to this as other reviewers remark that the rooms are large) it was comfortable and had all that is needed. Contrary to other negative comments about the breakfast we were impressed with the variety and quality of the food which did not vary over the time we stayed at the hotel. Besides being close to the station use can be made of the two underground train lines to move around quickly. We would come back to the Universo again.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcusC647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, September 26, 2012
Dear MarcusC647,
Thanks for having spent some time to write a comment about us.
It's nice to learn you were satisfied with our services and location.
We are glad to read you are planning to stay at our hotel once more, hence we are looking forward to have the chance to welcome you again.
Best regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tifton, GA
Level 6 Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 16, 2012 via mobile

At check-in I was pretty sure I had made a good choice for our first extended stay in Rome. The front desk staff was exceptionally helpful and courteous. In spite of my group's numerous questions about our area of Rome, we we never made to feel like we were a bother -- though I'm sure we taxed their patience. Christiano is indeed a gentleman and an asset to both The Universo as well as the entire Best Western chain.
Our two rooms were most adequate, clean and well maintained.
The breakfast variety is quite good with prompt replenishment of food and table wear even though the dining room was rather crowded during peak breakfast time.
Before writing a review, I always try to read at least twenty prior reviews to make sure my impression is in the mean. In this case, I may actually rate The Universo a notch higher than the other, most recent reviews. I am quite puzzled by two of the reviews ( elevator speed and quality of breakfast complaints) and, frankly, I wonder what some people expect... other than a perfect world, maybe. In my experience, if one is disappointed with The Best Western Universo in general, then I must have never been to a facility of the quality these folks seem to be used to.

Stayed September 2012, traveled with friends
Helpful?
Thank lever8651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, September 26, 2012
Dear lever8651,
Thank you very very much for your lovely review and for the nice words spent about us and our staff, we really appreciated your comments and the beautiful pics you've posted.
We are pleased to learn you have enjoyed your stay and found our property comfortable and up to your expectations.
We are looking forward to have the chance to serve you once more hopefully in the next future.
Arrivederci!
Warmest regards.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 1, 2012

Impression:
We stayed at Best Western Universo for 2 nights and the first impressions of the hotel room was very good with a large room, very comfortable bed, big bathroom with all amenities.

Staff:
Hotel staff were also gracious and helpful with good service but not extraordinary or out of way.

Breakfast:
Was good with the expected crossiants,breads,cheese,juice,coffees,etc.

Location:
5 minutes from Roma Termini - Good central location.

The Cons:
The only negative was the furniture in the room mainly the bedrest frame and glass shelf were made of cheap wood and infact one of the glass shelf dislodged from the bed frame during our stay. But it was immediately addressed by the helpful staff. Hence no bad feelings.

Summary:
Overall a very good hotel and would strong recommend for a pleasant stay in Rome.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PratikBavlecha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, September 11, 2012
Dear PratikBavlecha ,
Thank you very very much for your comment and for the nice words spent about our hotel and staff.
We are pleased to learn we have accomplished our duties by offering you a pleasant stay up to your expectations.
Our management has taken notice of your suggestions about the bed frame, however we are glad to know our maintanance staff was helpful and prompt to fix the problem that infact fortunately left you with no bad feelings.
We are looking forward to another occasion to welcome you at the BW Hotel Universo in Rome.
Arrivederci a presto.
Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 26, 2012

The location of this hotel is close to the train and bus station and within walking distance of shops and restaurants. We booked a room for two adults and received a room with a king bed. What was unique about our room was that it was two-stories with the bathroom on the lower level and the bed on the upper level; we loved that feature! The bathroom was spacious however there was a gap in the shower door that allowed water from the shower to soak the entire floor of the bathroom. The bathroom sink was shallow and also soaked the floor while being used. The desk staff was a bit "moody" but helpful. Breakfast was really good. Overall an average stay.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank L905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, August 29, 2012
Dear L905,

Thank you very much for having spent some time to write a review about your stay at our hotel.
We are pleased to learn you have found nice and comfortable the accommodation and that you appreciated also our central location.
Sorry for the problem regarding the soaked floor after showering, we have taking good notice of your remark, thank you.
We are then looking forward to have another chance to see you in the next future.
Arrivederci!

Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma, United States
Level 5 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 16, 2012

Hotel is convenient to most of the popular attractions. 20 minute walk or less to major attractions and a short walk to Termini Station or Republica. Recommend using Republica as it is not as busy as Termini.

Rooms were very large for European standards, even larger than many of hotel rooms that I frequent in the States. Our room had a king bed, two singles (even though we only needed one single) and our requested baby bed. All fit nicely and were not cramped. Room furnishings and bathroom are modern and room was new and clean.

I differ from the previous poster on the reception staff. They were helpful and nice every time I interacted with them, which was at least 3 times daily. They even arranged for a private tour guide for us when we asked about attractions. I highly recommend the private tour they arranged for us of Vatican City and The Colluseum. On the tour was my wife, 6 year old daughter and 18 month old son, and myself. The guides name was Alessandro and he spoke excellent English. Cost was similiar to the big tour prices but was just the four of us (he didn't charge for the infant). Alessandro was able to take the extra time to answer all of our questions. Take breaks for the little ones, etc.

Breakfast was great and we didn't experience issues previous reviewer mentions. We went at very different times each morning and only had one morning where the dining area was full.

On the final day the hotel arranged for a cab to the airport and had a fixed rate of 50 Euros which was 20 cheaper than the fixed rate that we got from the airport to the hotel.

I would defintely recommend this hotel. Great value, good location.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this review, August 29, 2012
Dear Ralph S,

Thank you for your lovely review.
We are very glad to learn you have enjoyed your stay at our hotel and our services were up to your expectations.
We have read with much interest the detailed comments about us, the city and the experiences you had during your vacation and that, we are certain, TripAdvisor community will find very helpful.
We are looking forward to welcome you and your family once more and, in the meantime, please accept our

Best regards

Cinzia
Booking Department
Best Western Hotel Universo
Roscioli Hotels Group - Rome
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hotel Universo

Property: Best Western Plus Hotel Universo
Address: Via Principe Amedeo 5/B, 00185 Rome, Italy (Formerly BEST WESTERN PLUS Hotel Universo)
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#133 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Plus Hotel Universo 4*
Number of rooms: 198
Official Description (provided by the hotel):
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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