it is very hard to find fault with this venerable institution, after all it is The St. Regis. It is time however to look at the rooms and furniture. Our room ,423, had a chipped leg on the nightstand, a table in the bathroom ( which was handy to have) in very poor shape, one of the glass pieces on the fixture broken, the water in the bathroom sink did not go down ( we never reported this to management), and the shower door did not fit tightly causing water to pour out.
I am a very frequent traveler and have been in SPG properties such as Hotel des Indes in The Hague, and the Grand Palace in Madrid. Both of these are far superior to the St. Regis. Just the nicety of an available cup of tea or coffee, prepared in the room in one case or brought to you (no charge) in the other makes the experience so much better.
We did appreciate the invitation for a coffee while waiting for our room to be ready, and the effort of the staff when faced with a hospitality strike the day we departed. For these reasons and the friendliness of the staff I am awarding 4 stars! The location is fantastic for walking anywhere.
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand