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“The St. Regis Rome, Experience”
Review of The St. Regis Rome

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The St. Regis Rome
Ranked #86 of 1,257 Hotels in Rome
Certificate of Excellence
Farmington, CT
Level Contributor
138 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“The St. Regis Rome, Experience”
Reviewed May 17, 2014 via mobile

it is very hard to find fault with this venerable institution, after all it is The St. Regis. It is time however to look at the rooms and furniture. Our room ,423, had a chipped leg on the nightstand, a table in the bathroom ( which was handy to have) in very poor shape, one of the glass pieces on the fixture broken, the water in the bathroom sink did not go down ( we never reported this to management), and the shower door did not fit tightly causing water to pour out.

I am a very frequent traveler and have been in SPG properties such as Hotel des Indes in The Hague, and the Grand Palace in Madrid. Both of these are far superior to the St. Regis. Just the nicety of an available cup of tea or coffee, prepared in the room in one case or brought to you (no charge) in the other makes the experience so much better.

We did appreciate the invitation for a coffee while waiting for our room to be ready, and the effort of the staff when faced with a hospitality strike the day we departed. For these reasons and the friendliness of the staff I am awarding 4 stars! The location is fantastic for walking anywhere.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank VEGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 21, 2014
Dear Guest,
Thank you for your honest feedback. we welcome both your positive comments as well as the unfavorable ones, since they are both instrumental in our continuous effort to monitor and improve the level of our service.
We strive to maintain our accommodations in perfect conditions and we feel truly sorry that in occasion of your visit there has been an evident lack in maintenance and supervision. On the other hand, we are delighted that you appreciated our location and recognized our mission to provide the best possible service even in a challenging situation.
Thanking you once again for your constructive criticism, I look forward to welcoming you back to show you the results of our improvement.
Best regards,
Vincenzo Falcone
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Seattle, Washington
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 17, 2014

My wife and I recently stayed at the St Regis while attending the Italian Open tennis tournament. The staff was friendly and helpful. The room was of adequate size and nicely decorated. Internet was excellent. Overall an outstanding experience. You expect that with a Starwood Luxury Collection hotel that it will be a good experience. The St Regis met my fairly high expectations.

Room Tip: My room was on courtyard, no view. My friend's room was on street and had a small view but said...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michaelnwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 21, 2014
Dear Guest,
We are glad that you fully enjoyed your stay and that our staff met your expectations.
On the other hand, we invite you to specify your room preferences upon your next reservation, since there are quiet rooms facing inner courtyards or others with external views and we will do our utmost to make your room assignment according to your needs and priorities.
We hope that you carry your special memories with you until the next time we have the pleasure of welcoming you back to the St. Regis Rome for another exclusive experience.
Kind regards,
Vincenzo Falcone
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 16, 2014

Best hotel to stay at in Rome! The location is fantastic and walking distance to Trevi, Spanish steps and the metro station as well. The hotel is decorated with such elegance that you feel like you've stepped back in time. The rooms are high ceiling and very spacious with modern amenities!!

We had breakfast and dinner at the St. Regis and both were amazing and carefully prepared! The cappuccinos are amazing as well!

We were celebrating an anniversary and the staff at St. Regis added a nice touch by having some Champagne and chocolate covered strawberries in our room which was pretty amazing!
If you're staying in Rome go to St. Regis you will be pleasantly surprised. .

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bilal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 21, 2014
Dear Travel Agent,
GRAZIE! Your review is very meaningful and it represents the best possible encouragement to keep on providing a personalized service and creating memorable experiences for each one of our Guests.
We hope you will treasure your anniversary celebration memories and will share them with your family and friends.
Best wishes for a lifetime happiness,
Vincenzo Falcone
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 13, 2014 via mobile

Stayed here for two nights. Surprised my wife is she loved it. Had free upgrade and the room is like a palace. Big bathroom very classy. We also had 2 butlers. The service was amazing and the staff was very helpfull. Being a foody couple they know where the local eat and it was delicious. Highly recommended. Love it

Stayed July 2013
Helpful?
1 Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 15, 2014
Dear Guest,
Your review and rating are so eloquent that we would like just to say: GRAZIE.
Best regards and wishes from all The St. Regis team,
Vincenzo Falcone
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oyster Bay, New York
Level Contributor
159 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 13, 2014

I spent a week at the St. Regis in Rome. It was my first week long trip to Rome. The hotel is located very near the Piazza Republica, and an easy walk to most attractions. The room was spacious and comfortable, and the service was good. My average rating is really more about the cost and St. Regis expectations. I have stayed in DC and NY locations, and this did not come even close to either. For the money, I would instead recommend the Westin on Via Venetto.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mribando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 15, 2014
Dear Guest,
Thank you for sharing your feelings about your experience at The St. Regis, Rome.
We greatly respect your constructive criticism and, since we truly value your opinion, we would welcome an opportunity to further discuss the reasons of your disappointment so that we may try to correct any lacking situation in the future. Please do not hesitate to contact the Executive Office at your convenience and we will be more than happy to receive any further input from your side.
Sincerely yours,
Vincenzo Falcone
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2014

I recently holidayed with my family in Rome and had the pleasure of staying at the St. Regis Grand Hotel. It certainly lived up to its name. It is in a good location and it is easy to get around central Rome from the Hotel. The main seating area which includes the bar/dining and where breakfast is served is spectacular. You can spend time relaxing there as well as watching people come and go. The bedrooms are spacious and very well maintained. The staff are extremely friendly but professional and nothing is too much trouble for them.
We had the good fortune to meet Maurizio Chessa, Pierpaolo and Alessio [staff] in the evenings when we dined at the Bar and when our stay was over we felt we were leaving friends behind. They looked after us extremely well and we enjoyed our conversations with them. We will certainly visit this Hotel again.

Room Tip: We were on the third floor with connecting rooms. We did not experience any noise from outside.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KATE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 15, 2014
Dear Guest,
Thank you for recognizing our efforts to provide bespoke service and genuine care!
Maurizio, Pierpaolo, Alessio at Le Grand Bar, together with all the St. Regis team, are touched by your meaningful comments.
We all look forward to create another memorable experience exclusively for you on your next visit to the Eternal City.
Grazie!
Vincenzo Falcone
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 11, 2014 via mobile

Pros:
1. Gorgeous lobby
2. Elegant decor
3. Beds are comfortable
4. Bathroom amenities are lovely and generously sized

Cons:
1. Staff aren't very warm, except for one man working breakfast

2. Rooms aren't soundproofed so street noise comes in like crazy - hard to sleep

3. Surrounding neighborhood is so so


Stayed May 2014, traveled with friends
Helpful?
1 Thank elizlucinanyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this review, May 15, 2014
Dear Guest,
We are grateful for the positive comments and even more so for the less appreciative ones, as they are an important instrument in helping us identify opportunities for improvement. First of all, we are glad that you appreciated the ambience of the St. Regis as well as the comfort of your bed and the bathroom amenities.
On the other hand, we are very sorry for having disappointed your expectations about the staff, since the St. Regis brand stands for bespoke service.
Lastly, allow us just to mention that there are many interesting sites just stepping out of the hotel: from the Basilica of St. Mary of the Angels and the Martyrs, to the Presidential Quirinale Palace or the Mosè monumental fountain, just to mention a few.
We hope we will have another chance to welcoming you back in the future to show you our commitment to excellence.
Sincerely yours,
Vincenzo Falcone
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Rome

Property: The St. Regis Rome
Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rome
#11 Spa Hotel in Rome
#43 Family Hotel in Rome
#55 Luxury Hotel in Rome
#57 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Rome 5*
Number of rooms: 161
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
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Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

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