My friends chose this hotel as part of the Starwood points system and they stayed there for 4 days. I thought their room was lovely, clean and elegantly appointed. I did not stay there but I ate and drank there for 3 days as it was the jumping off and return point for our tours. We had coffee, dessert, cocktails, snacks, during all parts of the day and night. The building itself is lovely and there were no missteps in it's decor and grandeur.
Where it falls flat for me is the fact that there is so much waitstaff rushing around but then disappearing. You must flag them down for service and then the wait for the returned drinks is long. We NEVER were asked if we wanted another round of drinks or coffee or aperitifs which we would have gladly ordered could we ever find our waiters after the initial order was delivered. I could have said it was an anomaly except it happened every day. Two times we never saw our waiter again and had to flag down another waiter to find us a check and pay him. Not one waiter made eye contact. One time, they delivered a soda to my friend's 8 year old son in a wine glass. He picked it up and when putting it down dropped it and it crashed on the coffee table we were sitting at. The staff came with radios, managers came and inspected the table, well dressed man after well dressed man came to survey the damage but never acknowledged or spoke to us. Finally a porter came and cleaned it up. They charged us the 5 euro for the soda, ($8), not that he got another one. Maybe all those people concerned with one broken glass should pay attention to the lack of service instead?
- Official Description (provided by the hotel):
- Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more less
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- Also Known As:
- The St. Regis Rome Hotel Rome
- St Regis Rome
- Rome St Regis Grand