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“Beautiful stay in Roma!”
Review of The St. Regis Rome

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The St. Regis Rome
Ranked #88 of 1,271 Hotels in Rome
Certificate of Excellence
Reviewed June 27, 2013

Check-in was a breeze, room was small (not uncommon in Europe) but elegant and very clean. Had dinner there one evening; food was excellent. Helpful staff, good location to walk from, very pleasant stay. The lobby & furnishings are gorgeous! When in Roma, don't forget to try the Gelato everywhere you go, and you must try the "buffalo di mozzerella".......the freshest and best you will ever eat! And take lots of photos of the beautiful Roman balconies with their fresh flowers and open windows. Can't wait to visit again!

  • Stayed: June 2013, traveled as a couple
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Thank travelmomwith2teens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 26, 2013

This hotel is in an ok location. walking distance to some major sites. comfort level was not great. we would go out for a tour at 9 am and come back around 3 pm and room still was not serviced (this was for the entire 4 days we were there). Television never worked right. we repeatedly asked for it to be repaired and it never was.

Breakfast buffet was very nice. Concierge made excellent dinner recommendations. I don't think we would stay here again in Rome. we have stayed at other St. Regis hotels and had a much better experience.

  • Stayed: June 2013, traveled as a couple
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1  Thank mitchy1530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded June 30, 2013

Dear Guest,
We appreciate your feedback and we understand that the areas of major concern are related to the delayed service of your accommodation and to a technical issue of your TV set. Our Director of Houseekeeping and her team would like to personally apologize for not delivering their usual, impeccable service. We are also very sorry that nobody took efficiently charge of your reported problem with the TV set or change it. Despite this unfortunate experience, it is our hope that you will reconsider your decision and, given your loyalty to the St. Regis brand, allow us another opportunity to show you that this unfortunate experience has been an exception to a rule of attentive and bespoke service.
Sincerely yours,
The Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

Spectalar hotel, five star and then some...Greeting by name upon entereing the hotel, exceptional service. concierge desk was very helpful. Rooms were outstanding and immaculate. I got my best rest in the is hotel, great beds and the breakfast buffet is superb. Highly recommend the St. Regis, good location, and jsut a step above the rest.
We will come again.

Room Tip: Coutyard rooms like room 225 or 224 are good, no road noise and just well odne.
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  • Stayed: June 2013, traveled with family
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1  Thank 1957MikeCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded June 30, 2013

Dear Guest,
Thank you for recognizing our commitment to experiences beyond expectations. We are especially pleased that you had your best rest in your bed, accurately prepared by our dedicated housekeeping team. Even with a large choice, we are truly honored that you and your family would choose this unique address again whenever your future travels bring you back to Rome.
Kindest Regards,
The Hotel Manager

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Reviewed June 22, 2013

I was treated to a two night stay here to celebrate my 60th birthday. This hotel is the true meaning of luxury and they are all so nice. The hotel restaraunt was amazing and the meal was fabulous . They even made me a fresh whole birthday cake as a surprise. I was blown away by the chef doing that for me and the cake was to die for, my hubby ate 3 pieces. Lol
I only hope that someday we are able to visit again. It was like a dream come true.

Stayed: June 2013
Thank paulette d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Our family of sixteen spent 7 days at the St. Regis in Rome. It is a lovely hotel in a very nice location near the train station and within easy walking distance of the Spanish steps. Had I been rating a Holiday Inn or Hampton Inn, the hotel easily would have 4 or 5 stars based on the staff and the flaws I noticed would have been overlooked. But this is the St. Regis and when you are asking and receiving $1000.00 per night as a room rate, this is the rating the hotel gets.

Here are some of the problems with the hotel, some are easily fixed, others are not.

The easily fixed ones are the overall appearance of the hotel. I understand the company is currently renovating all of the St. Regis locations around the world but Rome really needs it. The carpeting on the stairs is pulling up. There was mold in our bathroom. The bathtub had a HUGE chip in the granite. The appearance alone would bring a St. Regis rating down but unfortunately those are the easy fixes once the renovate.

Someone spilled something on the sink in the bathroom before we got there. Looked like soda. It was still there when we checked in and the maids NEVER saw it. Prior room service was left day after day. Dirty cups and dishes. That is something that will take time for them to fix and it may require a change of staff.

The room made the rooms in Washington DC look large. We never unpacked because there was no place to put our clothes so we lived out of a suitcase the entire time. I literally could not fit in either the shower or the bath tub. I'm 6' tall and all of 220. Not the largest by any means.

Room service is a joke. Takes over an hour to get a pot of coffee. One morning we had to be out of our hotel by 730 for a tour. The breakfast buffet doesn't open until 7 so we pre-ordered room service. We called the night before and requested our order to be delivered at 6. At 6:15 I called down wondering where our order was. They apologized and said it would be right there. At 6:30 it came and we were told that the kitchen didn't open until 630. Remember, room service is available 24 hours a day!!!!!

The butler service had a great offer. They offered to press any 2 items per person free of charge. Having just flown in from the states, we of course took them up on this. Imagine our surprise to see a charge for 120 euros for cleaning the 4 items (2 per person in our room). Nice scam for people who don't check their bill.

When I stay at the St. Regis in Atlanta, or the Mandarin in Atlanta or any Four Season around the country, it is virtually impossible for me to open the door to the hotel. Not so at the St. Regis in Rome. Not only did I have to open the door almost every time, most of the time I was struggling with a stroller to do so. Many times, staff was nearby and just didn't bother to help.

Another issue we had was the inability to exchange more than 1000 euros during your entire stay, plus they charge a 5% service fee for the exchange. Once again, nickle and dimeing you to death at a St. Regis is not what I expect.

Now with all this, why even give it 3 stars. Well, overall, the staff was really great. Concierge was excellent with questions and directions. The bartenders were fantastic. The bed was super comfortable and the temperature controls worked great.

Would I return to this St. Regis, probably not. If it were upgraded and renovated I would possibly try them, but some of the service needs updated too.

  • Stayed: June 2013, traveled with family
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3  Thank legaljacket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gen_Mgr_StRegisRome, General Manager at The St. Regis Rome, responded to this reviewResponded June 24, 2013

Dear Guest,
We greatly respect your time in sharing your impressions with all of us. It is clear from your report that the level of service you experienced in more than one area fell below our usual standards and we share your concern for having disappointed your expectations. You are absolutely right, the St. Regis brand stands for bespoke and flawless service and we would like to express our sincere regret for your discomfort. Allow us just to clarify a few issues that may be of general interest. Room service is available 24 hour a day with a limited menu and, as indicated on the hotel directory, American breakfast in the room is available from h. 06.30 to h. 11.00 a.m.; however you should have been advised upon your call that between h. 06.00 and 06.30 a.m. continental breakfast could be served followed later by the dishes that required cooking (such as eggs, etc.). Concerning the free of charge pressing service, we would like to confirm that, as garments do not always travel well, two items pressing service per person, per stay, are offered on a complimentary basis. We kindly invite you to contact our Executive office so that we may double check your invoice and rectify any erroneous charges; we take your comments and criticism very seriously and we would appreciate the opportunity to correct at least involuntary mistakes. Finally, last year in Italy a limitation to the cash currency exchange has been introduced in respect of Italian fiscal legislation.
We hope that you will reconsider your decision and give us the pleasure of welcoming you back so that we may show you our tenacious and strong commitment to service excellence.
With best regards,
The Hotel Manager

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Reviewed June 20, 2013

This past March, 3 days after the election of the new Pope, my daughters and I had the great opportunity to stay at the St. Regis Rome. For 4 nights we slept in luxury. The property is truly elegant and the staff so helpful. We had breakfast included, and it would be hard to outdo what they offer in terms of selection and taste! The coffee and fresh squeezed blood orange juice were so wonderful. I would definitely stay there again.

  • Stayed: March 2013, traveled with family
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Thank my2girlsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

My family and I really enjoyed our stay at the St. Regis Rome. It had great views, great rooms, great services, the only downside was the extremely busy location. As we pulled up to the hotel, staff immediately opened the doors to the taxi to help us out and grabbed our luggage to bring it to our rooms. The checkin experience was also excellent. The staff brought showed us to our rooms and helped us to get settled in. As it was a family trip, we did have two rooms, both of which were fabulous. The larger of the two rooms was the nicest room in the building, and was called "Couture Ambassador Suite." It was located on the corner of the building, so it was quieter and had multiple views. The foyer and hallway leading to the living room was very impressive. It was furnished with a beautiful side table and a chandelier. Along the walls there were pictures of all of the celebrities who had stayed in the room before. The hallway opens up to a beautiful and modern living room. The first thing you notice is the huge desk. In front of the desk is a couch, and in the center of the room is a glass coffee table. On the other side of the table are two chairs with side tables. The TV is also on that side of the room. One of the important factors of this room is the three huge windows that provide lots of natural light. For additional lighting there is a huge designer chandelier, and a couple of lamps. Throughout the room there are many tall bookcases and modern photos and paintings. At the other end of the room, there are double sliding doors that lead into the bedroom. The bedroom is amazing. A lounge chair sits at the foot of the king-sized bed, and to both sides there are nightstands with reading lamps. Above the bed there is an impressive and huge painting. Again, a huge window provided natural light, and a huge designer chandelier provided additional light along with several lamps throughout the room. A TV sat in one corner, next to a small statue and the window. In the other corner there is a table with a lamp and a minibar, which sits next to the closet and bathroom doors. The closet is not too big, but not small either. The hotel provides hangars, a safe, and drawers to put clothes in. The bathroom includes a double sink, a separate bath and shower, a toilet, a bidet, and a make up station. Overall, I was pleased with the Ambassador Suite. The smaller room was also very nice. Because it was so much smaller, there was no foyer or hallway. The door opened directly into the living room. The living room had a couch with a wooden coffee table. The couch faces a TV and a cabinet that contains a minibar and a safe. The desk, facing the large window, is very beautiful. The two windows in this room contain very unique features. They both have switches to raise and lower the shades, and when you go to sleep, you can create a blackout environment. From the living room, you can go through a doorway to get to the bedroom. Built in nightstands are on both sides of the king sized bed, and a make up stand sits against the wall on one side. On the other side there is another window. The bathroom and closet doors are next to the makeup stand. The closet was not too big, but it was not small either. The hotel provides hangars and drawers for you to put your stuff in. The bathroom is pretty large. It included a double sink, separate bath and showers, a toilet, and a bidet. Although this room was not nearly as nice or as big as the Ambassador SUite, it was still very nice. The service for both rooms was excellent. We had a butler service, and whenever we needed him he was there with a smile. We were pleased with the efficiency of the butler. He set up dinner reservations for us, found ratings of places around town, set up private tours for us, and even would call taxis. He also would bring us room service and snacks. The cleaners were also very good. The beds would always be made and even if we hadn't used all our soap, for example, they would replace it with a new one. Down Service also was good. In the evening, they would come and change the towels, provide slippers and face masks, and close the curtains and set up the beds. The last service I can think of is concierge. They were very nice and helpful when we were locked out of our room. They brought new cards up for us immediately. As I said earlier, the location was OK. It was a tolerable walk to most famous landmarks, but It was very noisy. If you live in a major city the noise will seem normal, but I live in the suburb around the city and the noise took some getting used to. Finally, the amenities. The amenities were very good. Both the bath and the shower were stocked with shampoo, conditioner, and body wash. The sinks had lotions and soaps, and a center tray was filled with cotton balls, nail filers, and face wash. Eye masks were provided for the bath as well as a scrubber. At the desk, there was a notepad, pen, envelopes and cards. Fresh fruit was provided daily. Overall, as a frequent user of SPG hotels and the St. Regis in particular, I was very pleased and this hotel stayed true to other St. Regis' I have stayed at.

Room Tip: Your room depends on your budget. The more money you are willing to spend, the better room you will...
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  • Stayed: June 2013, traveled with family
    • Value
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    • Cleanliness
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Thank TMcGurk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The St. Regis Rome

Address: 3, Via Vittorio Emanuele Orlando, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Rome
#13 Spa Hotel in Rome
#43 Family Hotel in Rome
#57 Luxury Hotel in Rome
#57 Romantic Hotel in Rome
Price Range: $477 - $1,133 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Rome 5*
Number of rooms: 161
Official Description (provided by the hotel):
Caesar Ritz proudly opened "The Grand" in 1894 as Rome's first luxury hotel and today it still maintains the prestigious status to be one of the world's finest hotels. Each guest room or suite features a unique identity and is exquisitely appointed in a combination of Empire, Regency and Louis XV styles. Complimentary Wi-Fi Internet access is available in the hotel lobby, at Le Grand Bar and at Vivendo Restaurant. ... more   less 
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Also Known As:
The St. Regis Rome Hotel Rome
St Regis Rome
Rome St Regis Grand

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