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“Great position, great staff, great breakfast”

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Hotel Raphael - Relais Chateaux
Ranked #133 of 1,271 Hotels in Rome
Certificate of Excellence
Reviewed August 1, 2014

We have just spent two nights,at hotel Raphael and we are coming back for another 3 nights to this hotel at the end of our holiday in August.
We arrived early morning and the staff had our room ready within 1 hour. We booked a classic room and were upgraded to a deluxe room on the first floor which had a lovely view of the front of the hotel. The hotel is very quiet and in the best location literally one minute to Piazza Navona and 5 mins to the pantheon. We had dinner on the balcony which has the most amazing views of Rome and a delicious organic vegetarian menu.
Breakfast was also sensational. My husband and I cannot fault the hotel and we will definitely stay here whenever we come back to Rome.

Stayed: July 2014, traveled as a couple
2  Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 30, 2014

We spent 2 nights recently at the Hotel Raphael in Rome. While we loved the location, the lovely young lady at the desk whose name began with an M, and the juice machine, there were things about the hotel that really bothered me. The lobby looked worn and not very inviting. We were offered wine and finger sandwiches on our arrival around 4PM. When we returned from dinner at 10:30 the remains of that snack were still left sitting on the table in the lobby as we left them. There were two young men manning the desk who were chatting and laughing in clear view of this mess and no one thought to clean it up? The thing that made my head spin was this. We had NO SHOWER in Room 420. They touted the room as a Richard Meier Executive Room (not sure who he is and am not impressed by his name) because it had no shower at all - just a big tub. As I am not one to ever get into a hotel tub, this was a huge problem. By the time a replacement room became available we chose to not take time from touring Rome to pack up and make the change. In retrospect we should have made the effort for it really soured my mood. Fortunately we were traveling with another couple who graciously offered to let us use their shower while they went out for a glass of wine. So here we paid over $500 per night and had to schlep down the hall with our towels and toiletries to get showered. Not my idea of a 5 star R & C experience.

Room Tip: I suggest you find a room WITH A SHOWER in a different hotel.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
4  Thank Bermuda081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roberto V, Direttore at Hotel Raphael - Relais Chateaux, responded to this reviewResponded August 6, 2014

Dear Guest,

We thank you for having shared your experience at Hotel Raphael, Relais & Chateaux, on Tripadvisor.

We have read with pleasure that you appreciated the location, our dear colleague Ms.Nabila, and the juice machine on our breakfast buffet.

We are sorry to read that you did not like the lobby. It is decorated with several important paintings, such as The Madonna con Bambino and lithographies by Picasso, Mirò, De Chirico, sculptures and original Picasso ceramics. We take great care on the decoration of the lobby as it is the first impact you have of the hotel.

Regarding the snack you saw in the lobby, it was most probably the welcome drink offered to another guest that had just arrived late in the evening. But in any case, further to your communication, we will increase our controls on the welcome service.

We are sorry to read that you did not enjoy fully the Executive Richard Meier Room with Terrace (room n° 420) because it has a bathtub and no shower. It is indeed the only Executive Richard Meier Room that does not have a shower. This detail is written in the room description on our website. The room was not booked directly with our internal booking office and we are sorry it may not have been made clear at the moment of your booking. Since you had booked the Richard Meier Double Room with Terrace, that is only one in the hotel, you were assigned that precise room. We have enquired with our Front Office staff about the room change and they indeed confirmed that when you mentioned later the fact that the lack of a shower was a problem for you they offered immediately a different room with a double shower but you preferred not to change as you mentioned. Changing room would have probably made you feel more comfortable during your stay. When a guest does not feel satisfied with the room assigned, we always do our best to meet his expectations and we would have been happy to help you in any way to make the room change.

We are also sorry that the absence of the shower did not allow you to appreciate completely the room of 31 square meters and the really nice and romantic terrace of 10 square meters. The bedroom is equipped with Tempur mattresses, electrical adjustable bed, electric curtains and Bulgari amenities. The bathroom made of marble Giallo Sienna and Nero Portoro has 2 large sinks and a bathtub. We personally find it really comfortable and esthetically beautiful. But we understand that the absence of a shower might be a drawback for some guests. This is the reason why we have the project to add a shower to the bathroom in the next future.

Dear Guest, we thank you again for your precious feedback on your experience at Hotel Raphael, Relais & Chateaux, that will certainly allow us to improve the quality of our services.

We hope to have the opportunity to welcome you in our hotel in the next future. We would be glad in that occasion to offer you a free upgrade to an Executive Richard Meier room of a superior category with a terrace and obviously with a shower.

Dear Guest, please kindly send us a mail with your details to the following address: economato@raphaelhotel.it and we will send you a voucher for the upgrade for a possible future stay at Hotel Raphael, Relais & Chateaux.

Roberto E. Vannoni

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

This has got to be the best hotel in Rome. It is located in the heart of Rome right next to Piazza Navonna, and only 5 minutes to the Pantheon. The rooms are spotless, the service is great the staff are friendly, there is more anyone can ask for.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank TrueReview2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

We just returned from a 4 night stay at the Hotel Raphael. There were some disappointments mostly connected to the room. Having read the reviews I booked a deluxe double. Upon arrival I confirmed the room and then was told it would not be ready until 2:30 so we left our luggage and toured the area. Upon returning we were given our room on the first floor which was small and shabby and not at all up to the level of what was advertised as a deluxe room and the price charged. I am not sure why it was assigned to us at all as it was what others have described as the classic room. After complaining about the room we were then given the deluxe with balcony on the 5th floor which was clearly nicer since it had been renovated but also had draw backs such as the bedroom up a flight of stairs and a tiny balcony. We took that room as it was clearly the better option. It seems typical at this property that you have to complain until you get an acceptable room despite paying and reserving ahead of time for a deluxe room.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank laurieus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

The hotel is ideally placed to visit Rome. It’s in one of the old backstreets, with most of the tourist sites within walking distance. It was clean and tidy and the breakfast was good. The hotels failing is its bedrooms. We booked an up-market “Richard Meier Executive Room”, at a discounted rate of 476 euros per night. It was clean, with a nice bathroom. But the bedroom was basic and certainly a lot smaller than I would expect for the price. I have stayed in similar rooms, in budget hotels for a fifth of the price. One thing that was very good was the rooftop bar, which was relaxing with good service and friendly staff.

  • Stayed: May 2014, traveled with friends
    • Location
    • Rooms
    • Service
1  Thank Kingy_Geoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2014

Since Rome was our first stop on a 15-day vacation, we decided to splurge on this hotel. The location is amazing. It's less than a block from the Piazza Navona. The location and the service are two things that make this hotel worth the money. The front desk offered us a glass of prosecco and finger sandwiches while we waited for our room to be ready. This was emblematic of the excellent service we received throughout our stay. The staff was also very helpful in suggesting restaurants in the area. In addition, the breakfast staff were extremely courteous.

However, while the common areas in the hotel are elegant and lovely, our room did not live up to the pictures we saw on the website. Our room was extremely small (while is not unusual for Rome). The most annoying part was that the shower leaked all over the floor, which made the area around the toilet into a swimming pool. Anyone who visits Italy knows that bathtub showers often have only a half "door", but this one was worst than most. The seal between the door and the tub was worn, which is why the water drained onto the floor. When we mentioned this to a maid, they had someone do a very messy caulking job to address the problem.

On the other hand, the breakfast at this hotel was one of the absolute best on any hotel we've visited in Europe. It's a buffet that includes the most amazing selection of meats, cheese, fruit and pastries. They have a machine that makes fresh orange juice, as well as a cooker that boils eggs to your taste (soft or hard boiled).

We recommend this hotel, because the amazing location and service makes up for the room deficiencies. It's within walking distance from Vatican City, the Pantheon, ancient Rome, Campo de Fiori and almost anywhere else. Besides, nothing beats visiting Piazza Navona at any hour of the day or night.

  • Stayed: May 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank slg2if
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014

A perfect honeymoon! Hotel Raphael's location, hospitality, and wonderful rooms made our trip even more special. We wouldn't stay anywhere else. Can't wait to go back! Thank you Hotel Raphael for an amazing honeymoon!

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Raphael - Relais Chateaux

Address: Piazza Navona Largo Febo 2 | Piazza Navona, 00186 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori , Ponte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#78 Family Hotel in Rome
#80 Luxury Hotel in Rome
#84 Romantic Hotel in Rome
#108 Business Hotel in Rome
Price Range: $246 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Raphael - Relais Chateaux 5*
Number of rooms: 50
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Also Known As:
Raphael Hotel Rome

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