Location – only moments from Piazza Navona and just away from the crowds. Everything is within walking distance. We had no need to even consider taking a taxi, metro or bus during our Easter break because of its central location.
Staff – outstanding service by passing on the baton and following up. On mentioning that it was my birthday we were upgraded to a suite. The restaurant recommendation was for the nearby “Bistrot del Mare” in the interesting area away from the Piazza. In arranging the restaurant booking the hotel obviously mentioned my birthday and added a few little extras to make that a truly enjoyable meal. On return to the hotel we were greeted with a lovely birthday torte in our suite – complete with candle and congratulatory letter. Thank you – a really nice touch and memorable welcome to Rome.
Suggested improvements – The bed in our suite (# 120) is really getting a bit old. It is definitely NOT up to the standard of a Marriott bed. The rooms are expensive, consequently we expect better; it’s a simple equation. (We have also given feedback direct to the hotel about the bed.) The double glazing is not as effective as it could be. The external noise was not too intrusive however, although I am a light sleeper, the background noise did not cause any great concern. I was expecting sirens and car horns all night but that was never a problem.
We would like to thank the staff for a visit full of wonderful memories to which they made a significant contribution. We have only marked 4/5 because of the bed; otherwise it would definitely receive 5/5. We will return - but it will have to be a treat.
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- Also Known As:
- Raphael Hotel Rome