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“Not worth a 4* rating”

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Starhotels Metropole
Ranked #167 of 1,291 Hotels in Rome
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Not worth a 4* rating”
Reviewed January 15, 2014

Bad service!!! Dirty carpets in the whole hotel !! No Wine Glass will be served unless you ORDER their own wine. - In the US we have wine glasses kept even in a 3star property.

The whole ambience of the room sucks. It seems like a over crowded place that has been abused by the tourists. Absolutely no maintenance of any sorts.

No Internet connection will be provided to two of your devices. For a couple staying there only one of you may connect to their Wifi service that will keep getting disconnected everything you put your phone to sleep. The so called duty manager Georga will blatantly tell you - we only provide one internet connection per room so if you have to connect two devices we are sorry.

Convenient location for sure - but not worth a 4 star price. I have stayed at better locations for half the price that this hotel quotes.

NOT WORTH

Room Tip: Choose one in the Intercontinental - and stay away from staying near the train stations.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travellerplus2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,112 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (210)
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English first
Singapore, Singapore
Level Contributor
1,528 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 448 helpful votes
Reviewed January 4, 2014 via mobile

This hotel is located near Termini station and it was convenient for me to move from and to Rome by train. The room was spacious and clean. Also, the hotel had large lounge on the ground floor, so I could have a light meeting in this area. The cost was approx 140 Euro, not so cheap. However, I recommend this hotel especially for business use.

Stayed December 2013, traveled on business
Helpful?
Thank YacchanAmarone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Virginia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2013

The hotel was very clean, quiet and convenient to all of the important sights you will want to see in Rome. Most of the staff was friendly except by one lady that really did not make any effort to give us information we needed. The breakfast was great. We walked to many of the sights or took metro and felt very safe.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeaVerde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 25, 2013

This hotel is very clean, quiet and convenient to all of the important sights you will want to see in Rome. Their morning buffet breakfast is excellent and has a wide variety of foods to fit all nationalities tastes. We walked to many of the sights and felt very safe. The staff was very helpful.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDO84050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basildon, United Kingdom
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 17, 2013

Visited this hotel in August 2013 whilst in middle of heat wave even by normal summer weather for Rome. Very good room, facilities good, very clean. Breakfast good but not the best. Great location close to termini and attractions such as Trevi fountain and Colloseum, although too hot to walk much so used metro system which was excellent value and easy to use.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B0bandJill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 2, 2013

I really loved this hotel! It was very clean and very stylish and the staff were very very friendly and helpful. It's literally a two minute walk from the Termini which is great for getting anywhere in Rome and good for airport bus transfers. There are quite a few good restaurants nearby if you want to get a quick bite near the hotel and a few little shops, obviously nothing compared to the city centre although quite a bit cheaper. There was a mix up with our booking so they upgraded us to one of the deluxe rooms which was grand! Also there is a really nice guy called Nicholas G who works at reception who told us all the best places to go to and how best to get everywhere! I love Rome and the lovely stay at this hotel really enhanced the experience, will definitely stay here again when I return! :)

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Haseena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager08rm, Direttore at Starhotels Metropole, responded to this review, December 4, 2013
Dear “Haseena H”
It’s such a pleasure to read your kind words regarding our hotel and its staff, but most importantly, for dedicating some of your personal time to us.
We are very happy to contribute to make your stay in Rome a memorable one, and we do hope to welcome you in the near future!
Best regards,

Mauro Polmonari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kfar Saba, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2013

Good location close to Termini 3 min walk, a short walk from turist attraction .
Very clean,spotless not just on the first day.
Good breakfast.
Big queen size bed .
Proffesional staff very helpful.
Will stay there again next time I'm in Rome.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ziv v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager08rm, Direttore at Starhotels Metropole, responded to this review, December 4, 2013
Google Translation
Gentile "Ziv v",

è con viva soddisfazione che raccogliamo la Sua recensione redatta in occasione del Suo soggiorno presso lo Starhotels Metropole.
Nel ringraziarLa per averci dedicato un pò del Suo tempo, e per aver apprezzato il nostro servizio, rimaniamo in attesa di averla nuovamente nostro gradito Cliente, in occasione dei prossimi soggiorni romani.

Cordiali saluti
Mauro Polmonari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Starhotels Metropole

Property: Starhotels Metropole
Address: Via Principe Amedeo 3, 00185 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#94 Business Hotel in Rome
#99 Luxury Hotel in Rome
#146 Family Hotel in Rome
#200 Romantic Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Starhotels Metropole 4*
Number of rooms: 236
Official Description (provided by the hotel):
Welcome to Starhotels Metropole, one of the most beautiful modern hotels in central Rome, Italy. We're a few steps from Termini Station, the Opera House and close to Rome's historic wonders.Come and enjoy vibrant spaces and places to relax, dine and chat; the hotel was recently completely refurbished, to stunning effect.Our 4 stars hotel in Rome has 236 bedrooms and suites with every home comfort, our superb Apicio Restaurant, Rendezvous bar, a new fitness room open 24 hours a day and nine dynamic meeting rooms for up to 180 delegates. ... more   less 
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Also Known As:
Starhotels Metropole Hotel Rome
Rome Metropole
Starhotels Metropole Rome
Metropole Rome Starhotel

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