I have read a lot of reviews of the Westin before I stayed there and found a pattern that most if not all negative reviews are from visitors in the US or Canada. Therefore I decided to write a review from a Europeans perspective. The hotel is old but grand and has existed much longer than probably 99% of hotels in North America. Therefore the structure has certain things which cannot be changed. However I think the Westin has really done a good job by creating a modern hotel in a traditional building. We had a corner suite (room 328) and it was lovely. No chipped paint or dust collection in the room and everything worked as it should (i.e. shower, toilet, sink, internet etc.). The suite was very large and had a comfortable bed. As others have noted the kind size bed are two single beds put together. Room service was prompt and there was no mix up in our orders and we ordered room service three times during our stay. Staff was polite in general but being typical Italian so do not expect the overly friendly and chatty American guy. This is Italy after all and people just behave differently and I found there English perfectly understandable and they understood me. Breakfast was good and had a nice and big selection which catered to everyone. The lifts were all very quick and one of them was brand new so I do not understand the comment by one reviewer who said they were from the seventies. I wonder which lift the reviewer used. Location is perfect and we did our sightseeing on foot and the Spanish steps are just five minutes away and everything else is absolutely doable on foot. Rome really is a lovely city.
I would certainly return to this hotel again and I was unnecessarily worried by all these negative reviews which did not reflect my stay at this great hotel.
- Official Description (provided by the hotel):
- A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more less
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- Also Known As:
- The Westin Excelsior, Rome Hotel Rome
- Westin Rome
- Westin Excelsior Hotel
- Rome Westin
- Excelsior Rome