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“Lovely hotel, shame about the lack of professionalism of the staff” 2 of 5 stars
Review of Relais Castrum Boccea

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Relais Castrum Boccea
4.0 of 5 Hotel   |   Via SS. Mario e Marta 27, 00166 Rome, Italy (Gianicolense)   |  
Hotel amenities
Ranked #256 of 1,271 Hotels in Rome
Certificate of Excellence
Abingdon, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely hotel, shame about the lack of professionalism of the staff”
2 of 5 stars Reviewed August 5, 2013

My husband and I stayed at this hotel when visiting Rome at Easter. The hotel itself is in a lovely spot, away from Rome (approx 40 mins via shuttle bus) in the peaceful countryside. Our room was adequate and clean. It was fairly quiet when we were there so we didn't experience any noise from other guests. The breakfasts were fantastic although the staff didn't understand much basic English if you asked for anything a little different. My husband wanted boiling water to make his own cup of tea (as they only serve coffee) but was given warm water. It was sorted eventually and put right the next day and subsequent days but was hard work initially.

We had one meal at the hotel restaurant in the evening which was so disappointing. There were a lot of local visitors that evening so it was very busy and sadly very understaffed. This resulted in poor service and wrong meals being served. The whole thing was so bad we ended up getting our money back and an offer of a free meal the next night - which I have to say was of much better quality but poor in terms of value for money.

Our inital complaint wasn't handled well and was left to be sorted out the following morning rather than on the evening the problems happened. Yes, we got a free meal so the hotel could show they can get it right but for this class of hotel it should be right first time!

My other gripe was when we paid our final bill on leaving. We had an email from the hotel with vouchers for our transport to and from the airport (a very good service). An extra 30 euros was added to the bill despite us being given vouchers and already quoted for this before we went on holiday. I was asked to refer this to the Manager but nothing was done about it.

These two incidents (for want of a better term) and the way they were mishandled in our opinion brought the hotel very much down in our estimation.

Rome itself was amazing and I would recommend it to anyone but I wouldn't recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank DancerKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 reviews from our community

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Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

This was the highlight of our trip. It was very very beautiful and definitely worth the money. I actually thought it was inexpensive for what we received. Every morning their was an ample breakfast. I can't say it was continental because EVERYTHING was available from fresh fruit salad to meats, cheeses, sweet rolls, croissants, cakes, eggs and CAPPECCINO or expresso to order. Loved it. The room was nice - VERY CLEAN! I am surprised at some of the things folks are saying because we were there seven nights and each was terrific. The food was delicious - we ate at the restaurant three of the seven nights. My favorite thing, however, was the black and white cat who lived on the property; Sweet and always a friendly greeting at dinner.

Room Tip: Relax and enjoy yourself!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Valjalo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 29, 2013

Me and my boyfriend recently spent a few weeks travelling around Europe and this was the hotel we were most looking forward to with its 4* rating, this was going to be our luxury for a couple of days! The Grounds really are beautiful and the first impression was very good. HOWEVER, We were not shown to our rooms, a key was thrust into our hands and a point indicated where our room was, the staff were blunt and quite unhelpful. The room itself was not 4* quality, it was in great need of decorating! Walls really were paper thin, and were situated right next to the restaurant so the quality of sleep was awful. Im sure if you've paid for the very best suites then you will get the luxury that this hotel boasts to have, it seems this hotel puts all their efforts into functions rather than the hotel side of things. All in all it was our worst stay and a huge disappointment.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Stevie-Leigh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klosterneuburg, Austria
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 21, 2013

Everything could have been sooo beautiful...

We had a really nice room (Number 115) right on top of the mountain. A Knight's Armor was placed next to the entrance of our room, the breakfast was delicious, a white horse was walking through the adjacent woods (literally!!!) and you could hear the birds singing the whole morning - as well as you could hear your neighbors snoring the whole night, or talking, or whatever they would do in their room. (if you don't care, just add an additional point to the rating)

Room Tip: If you stay there and want to get some sleep make sure that you get a quiet room...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank thel4mb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 17, 2013

We're from UK and stayed here 3 nights and absolutely loved it.. it's really beautiful, you can see that it would be a great place to have weddings at - it's got real character. The shuttle bus (about 40 minutes or so depending on the traffic in Rome centre), which did a pick-up/drop off at the corner of Piazza del Risorgimento and Via de Porta Angelica, was great. We enjoyed the contrast of having days in the city and and peace and tranquility in the middle of the Italian countryside to look forward to in the evening. We booked a basic room and it was that but it was nice enough and had everything you'd want. There was a lovely breakfast buffet with fantastic fresh fruit salad everyday and pastries, yoghurt, cereal, cheese, meat etc. With this hotel at this price you make the choice between staying in the centre of Rome in a more basic hotel or staying in a nicer hotel with the disadvantage of being 30-40 minutes drive away. We didn't hear any barking dogs and we didn't stay at a weekend so probably missed out on any noise from wedding parties as previous reviews have mentioned. We found the staff helpful and we thought this hotel was really good value for money.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Littlemisshappy166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2013

The place is wonderfull,room fantastic breakfast very rich with omelette and bacon and a lot of cake and ciliac corner. Restaurant was fantastic thank you Vincenzo the best maitre!!!!!
Shuttle bus perfect, everything was good! !!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank georgy1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 13, 2013 via mobile

Relais Castrum Boccea seemed like a good choice when we booked it on Trip Advisor. The hotel has a good price and looks amazing on the photos. Location looked quite good (just next to the Vatican) on Trip Advisor's map. But when we double checked the address on Google Maps after booking we realised that the hotel is outside Rome and 30-40 minutes driving from the Vatican City. This in my opinion is the hotel's responsibility as they should manage the websites providing booking services on their behalf. When we got there and explained what happened, we asked for some kind of compensation and they offered their bus shuttle for free which was nice considering the location issue. But if you want to go to Rome everyday you only have one chance in the morning as the bus usually drives you to Rome around 11ish and comes back around 7pm. If you want an afternoon snooze or if you want to go back to Rome to have dinner you don't have a choice unless you have a car.
In regards to the rooms, they are very traditional and clean. Breakfast was disappointing: loads of cakes and not many choices of bread or cheese, ham etc. Also staff was slow to get more food when the trays were empty!

A highlight of this hotel is that it is in the middle of beautiful regional Italy. Also we had dinner in their restaurant and the antipasto was fantastic. Pasta was OK.

Overall a very average experience.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Baffonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Relais Castrum Boccea

Address: Via SS. Mario e Marta 27, 00166 Rome, Italy
Location: Italy > Lazio > Rome > Gianicolense
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#42 Best Value Hotel in Rome
#120 Luxury Hotel in Rome
#147 Romantic Hotel in Rome
#246 Family Hotel in Rome
Price Range (Based on Average Rates):
Hotel Class:4 star — Relais Castrum Boccea 4*
Number of rooms: 30
Official Description (provided by the hotel):
Surrounded by the Roman countryside just 30 minutes from downtown is the "Castrum Boccea" a historic medieval relay turned into a hotel.Thanks to a restoration can have a look at history and relive the glories of bygone days. Surrounded by lush vegetation provides ample space inside and outside, ideal for weddings, business meetings and stay in complete relaxation. ... more   less 
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Also Known As:
Relais Castrum Boccea Hotel Rome

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