As Americans living in Italy, this was our third time bringing visiting family to stay at Hotel Nova Domus. In the past we have loved it but after this experience we will make sure to book with someone else in the future. Upon check in the triple room we had reserved had no working AC instead they packs an oscillating fan on the desk top. In July that just doesn't cut it! No efforts were made to remedy the situation. After the first nights stay we were waiting for the rest of our party to Jon us when the blonde Romainian female staff member was overly rude to my husband. This put a damper on the mood for the rest of our day. Later that day, my one year old woke up with an upset tummy and her diaper had leaked on the sheets of our bed.i walked downstairs to ask for new sheets and the same blonde staff member demanded to know "why do you need new sheets? What is wrong with your sheets?" at this point I refused to even speak to her and her nasty attitude. It was totally uncalled for and my husband and myself notifiedthemanager of her behavior who didn't see worried by it. The third evening after showering before dinner hundreds of tiny black larvae were discovered all over the bathroom floor. They had been disguised by the coloring of the tile, only to be discovered when wiping the floor with a towel to remove water. We immediately went downstairs to notify the staff and they assured us that they would take care of the problem while we were at dinner. Once we retuned the whole room smelled of vinegar and more of the larvae had appeared. O ce again we went back downstairs and informed the staff. Only after we requested a room change were we given one and then it was stil reluctantly given. I am embarrassed to say that I have recommended this hotel in the past and brought family visiting from the states here. It was unacceptable. I don't know how this p,ace even remains open!
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- Also Known As:
- Quality Hotel Rome
- Quality Inn Rome