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“Don't go-- rip off in Roma” 1 of 5 bubbles
Review of Domus Aurora Roma

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Domus Aurora Roma
Ranked #3,252 of 3,736 Rome B&B and Inns
Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Don't go-- rip off in Roma”
1 of 5 bubbles Reviewed June 10, 2012

This place was a rip off. The owner was rude. And it smelled like the toilet every time you came in. The fix is to spray air freshener like crazy. When I told her my key wasn't working on the front door she told me to buzz other hotels in the same building to let me in. (there are many hotels in the same building)

I had a problem with my air conditioning also.

Room Tip: Don't stay near the train station-- go outside the area and just ride the metro. Trust me it...
See more room tips
  • Stayed May 2012, traveled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank JRDNCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura A, Direttore at Domus Aurora Roma, responded to this review, November 6, 2012
Dear Guest,
We would like to thank you for taking your time and writing a review about your experience here with us.
First of all, we would like you to know that we do all to make your stay comfortable with us.
even if you did not make a booking,we give you the room,and instead of a single room, I have offered you a room with a double bed, bathroom with shower Jacuzzi, new furniture, freshly renovated room at the same price, and besides these the most important is that we have let you park your bike in the room,even if the room was new...only to make your stay comfortable...
.I dont know wich hotel/b&b let you make this...
I do not understand why such comments. Usually you do not need the keys to the main gate, it will always remain open.Regarding the smell in the bathroom, I think that is your problem, other customers do not complain of this , the toilet smell maybe because maybe you use it before ... What surprised me most is that you were not satisfied with our services and I've personally communicated to look for a different hotel if you are not satisfied, but you choose to stay with us another night extra you have booked...no coment.
To avoid any inconvenience we want to invite every guest to discuss any possible suggestion during their stay before leaving to find a quick solution.
Yours sincerely,
Aurora
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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41 reviews from our community

Traveler rating
    8
    6
    8
    4
    15
See reviews for
5
13
4
5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brighton, United Kingdom
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed August 31, 2011

After making the booking I noticed that it was necessary to e-mail the hotel and let them know when you are arriving - it is not staffed! I did this and got an acknowledgement. We arrived from Rome airport and there was no-one there. After waiting about half an hour I phoned them and they claimed I was late and no-one was available. I had a copy of the e-mail with me and they were, quite clearly, wrong. I didn't get an apology until the 3rd call to them and then we still had to go and find another hotel. Luckily there are plenty around there so you can take your choice when booking.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank tonyfirmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aura A, Direttore at Domus Aurora Roma, responded to this review, December 16, 2014
Thank you for taking some time to write a comment about your recent stay at our hotel.
I am sorry and apologize if we did not meet your expectations.
I wonder if you expressed your discontent about the room to our reception staff in order to give us the chance to change your accommodation.
We are always at our customers' disposal for every need they might have.
I sincerely hope you will come to stay with us again, we'd love to show you the care and attention we dedicate to our guests.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Rome hotels

Dubai, United Arab Emirates
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 bubbles Reviewed July 29, 2011

Scruffy rooms and a bad smell when the shower was used. Small rooms but the hotel is well located. Clean bedding and towels.

  • Stayed July 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Clivedubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 14, 2011

Rooms bear no relation to photos they provide. Ours was particularly bad but we saw a supposed double and it was skanky, nothing like their published photos.

We ordered a double room one month before our trip and specified clearly that we wanted a double bed on the requirements box of the booking form and to tell us if that would be a problem. We also emailed them about the requirements. We tried to phone twice on the day we ordered but they didn't answer.

When we arrived they took us to a different building to the one advertised in a pretty dodgy street. The room was tiny and they had given us bunk beds with the assembly instructions still hanging off. There was a sink in the room but it wasn't plumbed in. The other rooms had title plaques ours said "PRIVATE" (in Italian, I forget the exact spelling) and looked like it was meant to be a staff room. The shower had the aircon outlet hanging above it.

They gave us a load of excuses about how busy everything was because there was a Lady Gaga concert that weekend but failed to explain how this should affect our one month old booking.

We stayed one night as it was very late and I did a load of Googling and found a studio apartment we could rent for two nights for 80 euros which was basic but streets ahead of this hole. They were romerenting dot com, found them via the traveldk website's top ten residences and apartments list.

  • Stayed June 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sligit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed March 25, 2011

When we arrived we were told off by the staff member who let us in as we were 'late' and he had apparently been waiting for us all day despite the fact that my fiance had completed the section on the bookings.com website saying what time we would arrive (and according to that we were on time). He showed us to our room then asked us if we had any questions because he was going to leave. That was the last we saw of him for our 3 night stay!!
Once he had left (the room, and the hotel) I went to put my toileteries in the bathroom and it smelt so bad! I think maybe there was something wrong with the plumbing because the smell seemed to come from the sink. Despite having the door and nearby window open throughout our stay the smell didn't get any better. It made me gag everytime I went in! However, we were unable to inform the staff because we didn't see them!!
The bed was a small double and unfortunately the feather duvet was getting a bit old so the feathers were sticking through which made it very scratchy.
The positives - the location was close to the termini station and therefore close to the metro and the room was a good size.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank CMSlater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Domus Aurora Roma

Property: Domus Aurora Roma
Address: Via Milazzo 3, 00185 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Hotel Style:
Ranked #3,252 of 3,736 B&Bs / Inns in Rome
Price Range (Based on Average Rates): $
Number of rooms: 18
Official Description (provided by the hotel):
Lovely, clean, secure, inexpensive Guesthouse near the Termini train station in a quiet, relaxed atmosphere. Huge private rooms at hostel prices!.Welcome! We’re located in the heart of Rome , 2 minutes’ walk from the train station Termini, a short walk to the Coliseum, Roman Forum , Trevi Fountain. We’re in a very good location and are known for our cleanliness, inexpensive price, warm atmosphere, professionalism and kind and helpful staff! Features:* Close to metro and bus stop* Supermarkets, low cost restaurants nearby* Free city map* Tourist information* No curfew* Booking for sightseeing and excursions* Hairdryer available* Heating,TV LCD, safety box, free Wi-Fi internet connection in the room* Clean lines, blankets and towels are provided* Rooms are cleaned daily Accommodation Information Our Guesthouse is composed by spacious, nice and clean rooms with private bathroom, heating,TV lcd, a safety box, hairdryer and free Wi-Fi in each room.Location Information Domus Aurora is in an ideal location in the centre of Rome, a short walk to the Colosseum , Roman Forum, Trevi Fountain and the Spanish Steps; Vantican city is 10-15 minutes away by bus or metro. Termini Station is a 2 minute walk .Restaurants, pubs, supermarkets, shops, bars, museums, banks, post office, internet points and bus & metro stops are all nearby.I ... more   less 
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