I first met Tony about 10 years ago when he had been in Italy only 6 months. He made our trip. My daughter and I enjoyed his guiding so much we signed up for 3 more tours. Since then, I have recommended him and booked him (I'm a travel agent) several times and used him to do a huge group tour thru the main three cities of Italy as well as Asisi. I can understand someone being disappointed that the guide doesn't show up but in reality things do happen. What else could he do but give you a full refund? However, I know if you have had a bad taste there's not much any one can do about it. I hope people will give Tony and his crew a good try. I think his company is better than any of the multi-lingual, large companies where you feel like a statistic. Tony is an American. English is his native language and he is a wealth of informaiton. When I go back to Rome I will call on him.
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