Long story short: Do not waste your money! Try a different hop on/hop off bus company!
We bought a 2 day pass upon the suggestion of our hotel owner, as for only 5€ more for an additional day, it seemed like a steal!
I wish I had checked Trip Advisor first because we ran into many of the same problems mentioned here. We caught our first bus at Barberini, where it had been waiting, and when we got on it continued to wait for at least 5 minutes more. But the bus was packed, as it was raining and no one was sitting on the top deck. We ended up finding makeshift seats and were able to share a headphone jack. We were off to Termini, the next stop. It was less than 10 minutes away (if that) and when we arrived, the woman making announcements said we would be there for 15 minutes! I could hardly believe it as no one got off the bus, and yet they wanted to wait for more passengers?
We decided we would get off at the next stop per the map, Piazza Venezia, but for whatever reason the bus never even stopped there? We got off at the next stop, which put us close to the Colosseum, so we were fine with that. After our day was done, we decided to walk to the Isola Tiberia stop and ride the bus back to Barberini. The map stated that the buses ran 15/20 minutes, with of course delays possible due to traffic. The bus took well over 30 minutes and waiting in the pouring rain, with lightning & thunder was infuriating. When the bus finally did arrive, the less than lovely woman working this bus let us know that the next stop, St. Peter's, would be the last stop. I said, but the map says the final bus runs at 7, to which she gave me the dirtiest look and shrugged. My husband asked if another bus would be coming and she very rudely said no. I asked how we should get back to Barberini, and again, very rudely replied, she didn't know.
When we finally got to St. Peter's, it was obvious not many people on the bus realized it would be the final stop. That's when she then proceeded to yell (yes, yell) at the bus, saying, I told you 4 or 5 times that this would be the final stop! You have to get off the bus!
Thankfully my husband and I navigated to the nearest metro station (15 min walk away) in the now dumping rain, to get back to Barberini. I am uncertain how a tour company can be run like this, with complete deviation from any printed material and incredibly rude employees. They MUST have an amazing kickback for hotels who suggest them.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.