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“Rude & Inconsistent”

Rome Open Tour Day Tour
Ranked #644 of 811 Tours in Rome
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Owner description: Experience the magical sights of Rome on an extensive hop-on hop-off itinerary through the heart of the city. Open top buses allow you to enjoy full 360 degree panoramic views. You have the choice of a 24 - 48 - 72 hours ticket with which to make use of all the stops in the most beautiful, cultural and evocative areas of the Eternal city.
Reviewed February 11, 2013

Long story short: Do not waste your money! Try a different hop on/hop off bus company!

We bought a 2 day pass upon the suggestion of our hotel owner, as for only 5€ more for an additional day, it seemed like a steal!

I wish I had checked Trip Advisor first because we ran into many of the same problems mentioned here. We caught our first bus at Barberini, where it had been waiting, and when we got on it continued to wait for at least 5 minutes more. But the bus was packed, as it was raining and no one was sitting on the top deck. We ended up finding makeshift seats and were able to share a headphone jack. We were off to Termini, the next stop. It was less than 10 minutes away (if that) and when we arrived, the woman making announcements said we would be there for 15 minutes! I could hardly believe it as no one got off the bus, and yet they wanted to wait for more passengers?

We decided we would get off at the next stop per the map, Piazza Venezia, but for whatever reason the bus never even stopped there? We got off at the next stop, which put us close to the Colosseum, so we were fine with that. After our day was done, we decided to walk to the Isola Tiberia stop and ride the bus back to Barberini. The map stated that the buses ran 15/20 minutes, with of course delays possible due to traffic. The bus took well over 30 minutes and waiting in the pouring rain, with lightning & thunder was infuriating. When the bus finally did arrive, the less than lovely woman working this bus let us know that the next stop, St. Peter's, would be the last stop. I said, but the map says the final bus runs at 7, to which she gave me the dirtiest look and shrugged. My husband asked if another bus would be coming and she very rudely said no. I asked how we should get back to Barberini, and again, very rudely replied, she didn't know.

When we finally got to St. Peter's, it was obvious not many people on the bus realized it would be the final stop. That's when she then proceeded to yell (yes, yell) at the bus, saying, I told you 4 or 5 times that this would be the final stop! You have to get off the bus!

Thankfully my husband and I navigated to the nearest metro station (15 min walk away) in the now dumping rain, to get back to Barberini. I am uncertain how a tour company can be run like this, with complete deviation from any printed material and incredibly rude employees. They MUST have an amazing kickback for hotels who suggest them.

2  Thank CaRusso728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 - 57 of 167 reviews

Reviewed December 1, 2012

The Bus company does not operate frequent enough for it to be effective for the price you pay. Use one of the other ones.

3  Thank KTOWNFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

I have tried the Hop-on Hop-off Tour of London and Singapore before trying your company last week. To date, I could say that your company has so far the worst service offered in terms of Hop-on Hop-off Tours. Intervals between pick-ups were very long spanning 30 minutes to 45 minutes and your clients are left waiting in the winter cold. This is unacceptable considering that my wife was pregnant with our first child.

4  Thank Lawyerboy81082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

We'd done hop on hop off bus tours in most bigger places we stayed. They ranged from excellent (big bus London and Budapest) through average (L'Open bus tour Paris) through to poor (Prague and Florence, sorry can't remember the company names). But this one was absolutely terrible.

First, we bought tickets at Roma Termini rail station, where every man and his dog were selling HO-HO bus tours from every company in Rome. We picked this one because they seemed to be more frequent, supposedly every 30 minutes; and, being totally fed up with the fever pitched sales tactics of the street sellers, bought from a kiosk.

OK, we go and stand in line for the bus. Bus pulls up, only the line is not moving. A very arrogant and overbearing man in a company t-shirt is holding everyone back. And his demeanor and attitude aren't at all welcoming. Quite the opposite. So in fifteen minutes or so. maybe 5 people make it onto this half empty bus before the local police decide it's been there long enough and move it on. This hardly makes a dent in the line.

Some time later the next bus arrives. The young man in the t-shirt returns to do his unwelcoming act again, and the line slowly shuffles forward. You get the drift? We eventually get to the door of the forth bus to find the reason for the delay.

It seems that the official tickets that you have bought from street sellers, kiosks, or anywhere else for that matter, just aren't good enough to get you on the bus. They have to be collected, and in a manual process that quite literally takes forever, replaced by a ticket from a machine similar to those credit card readers you see at supermarkets. And the process is horribly slow.

Anyway, we're at least now on the bus. Off we go to the first stop, where three people are waiting to rejoin this HO-HO bus that they paid for. There's no room on the bus, so they are forced to wait for the next one, with absolutely no guarantee they will find a seat on that one either. By now we're starting to realize that our investment in a 2 day pass may not have been one of our wisest choices. In fact it comes to pass that we never actually completed a full circuit on this bus.

The route takes you to some quite bizzare places, like the residence of the Italian prime minister or president, but it doesn't stop there. Just loops around the fountain or statue or whatever and heads back down the hill. Similar for other tourist destinations, where it just keeps going or stops far from where you want to be. At times it will go up one street, and 30 minutes later back down the next. If you'd wanted to see that old ruin, you could have got off 30 minutes earlier. It passes near one corner of Il Vittoriano four times. It gets close to the Vatican where the cheerful "flight attendant" announces that we will stop here for 15 minutes.

That was it. We'd had enough. We did catch a couple of other busses during the two days we had the ticket, but were plagued with problems with headphones, headphone sockets, commentary way out of sync, and most importantly, a failure by the staff to realize that you had paid good money for these tickets, and they had an obligation to ensure you got value for that money.

At one stage we sat next to a Canadian couple in the lower deck where we had no view, simply because once again the bus was full. He had a simple philosophy. When things went pear shaped, like this tour bus, he would simply say "TII".

Meaning? "This is Italy"

This simple philosophy kept him going, and allowed him to put up with substandard service. I'm not so sure we should be so accepting. I don't know just what the answer is here, but surely putting up with mediocrity shouldn't be part of it.

3  Thank westendgaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

If you take a the 24 hour tour, you'll never get to see all the sights due to the waiting time of 30 to 45 mins. We had to wait for 40 mins in the bus stop just for the bus to arrive.a A total waste of time. Moreover, when the bus stops, the driver or the ticketer would chat with other people or buy something in the nearby stores, further delaying the trip. We should've bought the tickets of the other bus companies.

2  Thank jeanjean j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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