Rome Cabs has gotten very good reviews on Trip Advisor. Our flight was scheduled to arrive in Rome close to midnight, after all the shuttle buses and the airport express train had stopped running. I was encouraged by the very good reviews on Trip Advisor (thanks for those!) and booked a cab with Rome Cabs to take us from the Fiumicino airport to our hotel in the center of Rome. After booking online, we received an e-mail with a booking confirmation and a link to a VERY HELPFUL Rome Cabs you tube video which showed us exactly the path we would walk at the Fiumicino airport from the baggage claim to the exit. The video showed the precise location of the point where we were to meet our cab driver, also indicating that the driver would meet us inside the terminal, holding a sign bearing our name. Contact phone numbers were provided both in the e-mail and the video, so that we could get in touch with Rome Cabs if our flight was delayed or if for some reason we couldn't find the driver. The contact phone numbers were listed so that you knew precisely what to dial if you were calling from an Italian pay phone, a US/Canadian cell phone or a cell phone from another part of the world. The e-mail reassured us that there are pay phones throughout the airport, which also accept credit cards (in case we didn't have a cell phone). Payment for the cab fare was not required in advance, just a booking. I was already impressed with the professional and very practical approach this company took. They were obviously trying to make arrival in Rome as stress free as possible.
Our flight was slightly delayed and our baggage took a long time to come. By the time we exited the airport it was quarter to one in the morning. The Rome Cabs driver was still waiting for us, with a sign which contained the company logo and our name in big letters. The driver was personable and friendly and got us safely to our hotel. The price was precisely what had been confirmed at the time of booking. The next day the company e-mailed me an evaluation, asking me for feedback on how the service was.
I can't recommend this company highly enough! It was our very first visit to Rome and we arrived in middle of the night. One's options are fewer at that time of night and one is perhaps more vulnerable to being ripped off. The punctual, professional and friendly service of this cab company left a lasting positive first impression of Rome. If you book their services, please return the sentiment. They don't require you to pay advance with a credit card, but ask that you please notify them well in advance of any changes in your plans, so that drivers don't show up in vain.
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