Lies! Lies! Lies!
We planned this family vacation for my parents’ 45th wedding anniversary. This will probably be the last family vacation due to my father’s declining health and my 2 cancer diagnoses in the past 7 years.
There were multiple issues with this tour. From flooding showers (my parents were afraid of showering) due to fall risk with all the water. My mother getting injured on the tub. Small group tour turning into 44 people tour (we did get reimbursed). Problems with accommodations in Rome. Apparently they think it’s appropriate to have my daughter stay in same bed as uncle until I complained. They switched it to 2 family rooms. Lie!!! One room was a family room (nice and spacious, I gave it to my parents) and the other looks like the 3 little bears.
Do NOT use this tour agency! SCAM!
I have traveled to 30+ countries and this is the worst tour agency I ever used. $3800k per person! Go to Trafalgar or Globus! Runaway from this agency!
I'm sorry, what did we lie about? Why are we a scam? Very sorry about your experience with outlined points, and that your mother injured herself in a tub, we hope that there is nothing serious. But to clarify: 1) flooding shower in a hotel room, it's best to address directly to the hotel so they call room maintenance. Unfortunately, you didn't tell us about that during a stay in hotel, otherwise, we would address it right away with a front desk 2) one group excursion that was planned during a trip had more people than the supplier advertised, due to emergency with one of the guides, and we provided full refund for a tour, 3) we booked 2 family rooms for you in Rome, and the hotel has a different family rooms outlay (not identical). Hotel staff can confirm that both are family rooms, and that is what shown on the hotel website. Your trip consists of 29 different elements, including hotels, guides, tickets, transportation and more. All of them were delivered as planned, except for the group tour, which was delivered for more people than it was supposed to by the local supplier, and we provided a refund for it. We sincerely hope that you liked all of the other arrangements that are planned and delivered for your trip.
The eight-day trip to Ireland and Northern Ireland was a lovely experience. Our Firebird travel advisor was knowledgeable, professional, and responsive to our questions, and recommended additional experiences to make our trip memorable. The hotels were very nice, and located in city centers which made it convenient to walk to restaurants, an connect with tours. The logistics for transportation and tours was well planned and the tour guides and drivers were prompt, knowledgeable, and pleasant to be around. I wish we had more time in each location to take in additional experiences as two days only gives you a sample of what there is to experience in this lovely country. We would definitely go back to take in additional experiences. This is our second tour with Firebird and they did not disappoint!
We just finished a ten day tour of Norway recommended, booked and ticketed by Firebird. Everything was superb. Transfers from hotel to airport and vice versa were flawless. Wonderful transportation. All ticketing was handled perfectly. They were easy to work with and answered all our questions promptly. When we asked for drivers’ names and numbers, they came back to us within minutes. Hotels were very very nice, especially Brosundet in AAlesund, a beautiful town, quintessentially Norwegian. We would recommend Firebird heartily and without any reservation.
Firebird arranged a fabulous 8-day tour of southern Ireland. We started in Dublin and toured with a private driver/guide to Cork, Killarney, Limerick and ended in Galway. Natalie Rey handled every detail perfectly. All the hotels were excellent, and the drivers were all on time and very friendly and knowledgeable.
In addition to the excellent tours and shows that Natalie Ray arranged, she also offered great suggestions for alternative places to see.
We've hired Natalie Ray for trips to Italy and Ireland and plan on using Firebird for future trips.
10 magical days in Andalusia coordinated by Firebird Tours. Great job by our travel planner, Sim, incorporating all our requests - hotels, trains, private drivers, tour guides, flamenco dance and dinner - even a day trip to Gibraltar. Wonderful to have a the arrangements made for us. Allowed us to relax and enjoy the trip
