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“Will never go back” 1 of 5 bubbles
Review of Babuino Suites at Spanish Steps

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Babuino Suites at Spanish Steps
Ranked #792 of 1,292 Hotels in Rome
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Will never go back”
1 of 5 bubbles Reviewed August 21, 2011

After geting very excited about the reviews and pictures of this property on their website we arrived after a 23 hour flight to be booked into a room with renovations right outside our window. The room itself inside had patchworks of ongoing works - not luxury suite standard! We woke up in the morning to a dirty plastic covered in plaster and dirt every morning. Workmen were walking past our window. To top it all off we had to then endure the jack hammering and banging on our wall!!! What a bitter disappointment after the miles we had travelled and the money we were charged. One of the staff who was most apolgetic offered us a discount however after the 3rd day we were bitterly diasppointed and our stay in Rome ruined!!!!!!!!! The worst part was having to complain about the noise- who needs that stress when on holidays.
Having worked in the travel industry in the past we were always advised if a property was undergoing renovations - we feel we were purposely deceived by not being informed . We were told the works had only just started- not so those works had been going for awhile, way before I had made my booking with them. Therefore they we were well aware at the time of my booking.
I wonder how the staff would feel if it was them getting off a long haul flight and having paid money for a luxury suite staying in the room we did!!!!!!!!!

  • Stayed July 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
San Diego, California
2 reviews
5 of 5 bubbles Reviewed October 12, 2010

We have stayed in Rome 9 times. When we arrived at the Babuino, it was like an elegant friend's house. The minute we arrived until we left, the staff were more helpful and warm as old friends. The suite was spacious with a FULL BATH TUB and shower surrounded by gold marble.Just a 9 iron from the Spanish Steps and a putter from the Piazza Publico's sidewalk cafes, it is the top spot in Rome.

  • Stayed September 2010, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank italiano03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Babuino Suites at Spanish Steps

Property: Babuino Suites at Spanish Steps
Address: Via del Babuino 172, 187 Rome, Italy
Location: Italy > Lazio > Rome > Campo Marzio
Amenities:
Airport Transportation
Hotel Style:
Ranked #792 of 1,292 Hotels in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:1 star — Babuino Suites at Spanish Steps 1*
Number of rooms: 9

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