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“Very rude employees, packed bus, long waiting.”

City Sightseeing Rome
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City Sightseeing Transportation and Skip-The-Line...
Ranked #734 of 852 Tours in Rome
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Owner description: Rome Hop on Hop Off Open Top Sightseeing Bus Tour
Useful Information: Wheelchair access
Reviewed July 8, 2014

I don't think I have ever experienced such rudeness before. It is as if these employees are doing a favor by letting the client go on a tour, even though it was paid for. Beware... They might scream at you, they might refuse to take a complaint or to identify themselves.
Their buses are always filled with tourists, so you might have to wait for over an hour to get in a bus and still you will most likely end up in the bottom deck (most of the time no seats are available in the upper deck...)..
They are more expensive than other companies, their description of the city sights is poor (a lot of classical music, not a lot of history...) and they behave unacceptably and no one cares!
Please do not let yourself be fooled like I was. There are other options.

3  Thank Missmaria84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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977 - 981 of 1,754 reviews

Reviewed July 8, 2014

More expensive than the other providers. The commentary was very poor, instead of music between commentary silence would have been preferable. We chose to buy tickets for the fast track entry to the Vatican, the museum gave us a voucher for the bus ride back and we then had the embarrassment of being questioned when we got back on the bus. Staff unhelpful for a tourist attraction. Was not worth the money and would use another provider in the future. Check other bus providers before you chose this one.

3  Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

Just got back from a weekend in Rome, booked hop on hop off to make sure we maximised the 48 hours we had there. Wish I hadn't wasted my time or money!!

It's 35 degrees and the bus stops are not under cover, you spend most of the time just sitting on a bus not going anywhere getting heat stroke, that is if you can even get close to a bus in the first place! It's disorganised, unprofessional and a waste of time and money! The reps aren't interested in the angry hoards of people waiting for buses but push past you trying to sell even more tickets!

We gave up using them after the first two failed attempts and walked to the tourist attractions, yes it's warm but at least you can duck in the shade or stop to have a drink unlike having to sit on a bus for 40 minutes in the full sunshine which isn't actually going anywhere.

My one tip for this company - AVOID!!

4  Thank KellyandDean14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014

Ok it is a tourist bus, and there is a commentary so you do learn bits and pieces, but the music in between the commentary gets really annoying. We were there in July, it is stinking hot, yet most of the buses do not even have a partial canopy on the top deck therefore you get roasted as you spend a lot of time in the hot sun while you wait in the traffic jams. On the lower level there is no air con, so it's the " you wouldn't leave a dog in a hot car" idea. It is unbearably hot on the lower level! The other real snag is that the traffic in Rome is very busy, so it takes ages to get anywhere and the stops are few and far between.

3  Thank celtical0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 4, 2014

Brought two tickets from a kiosk (paid cash as kiosk would not accept card payment).
Boarded bus and the attendant ripped the stub and gave us one end and kept the other.

We got off the bus at the Vatican and 3 hours later we tried to board again.
However, we were unable to board as we had not been given a white receipt when we first boarded.
Could be a innocent mistake by initial member of staff although as time passes I strongly suspect this is a well executed scam and our tickets were probably later resold to supplement a fraudulent employees income.
I sent a email to make company aware but 1 week later have not received a reply let alone an acknowledgment.

As with other reviews we heard many passengers complain about how infrequent the service was , particularly as it was a very, very rainy Rome day.
Furthermore despite the roof cover many of seats were soaking wet.

I would avoid and maybe look at a better service.

5  Thank Rab S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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