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“Lovely hotel but....”
Review of iQ Hotel Roma

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iQ Hotel Roma
Ranked #22 of 1,257 Hotels in Rome
Certificate of Excellence
Hampshire
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Lovely hotel but....”
Reviewed November 19, 2010

This hotel is lovely and has so much to offer, the vending machine idea is a great idea and very reasonably priced. We actually ended up going to the SPAR which is just around the corner(on the main road) and brought food and wine from here though. The roof balcony is lovely, although a little chilly in the winter months - but still nice for some fresh air. Our main problem with this hotel was the extremely thin walls, our first room was postitioned by one of the vending machines and everytime someone brought something we could hear the whole process. We also had some chatty neighbours and could hear all of their conversations. On our 4th night (we stayed for 5) our room was extremely hot, so much so that we could not sleep. We rang down to recpetion and they gave us a fan. We spoke to the management the next day and were informed that this was something to do with the heating being put on for the first time and the position of our room. The manager was brilliant and had us moved into a new room straight away and also gae us a free breakfast as an apology, we were very impressed with his dealing with this matter. However our new room was postioned on floor 2 and was by the front of the hotel, everytime someone walked past our room (on the metal grates right outside) it sounded like someone was walking on a fire escape right outside our bedroom window. The hotel is in a great position and if you are lucky enough to have quiet neighbours, not be near a vending machine and on a high floor then I imagine it is wonderful!!!!! If not, be prepared to get little sleep. Normally I would have happily stayed in this hotel again but both my husband and I felt that the lack of sleep had an effect of the enjoyment of our time in Rome and therefore on our return we will stay somewhere else. A great hotel, great staff, great price, great location - shame about the noise.

  • Stayed October 2010, traveled as a couple
    • Value
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Helpful?
1 Thank hatchervian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iQHotelRoma, Responsabile relazioni con la clientela at iQ Hotel Roma, responded to this review, November 21, 2010
First of all, we would like to thank the guests for their comment and on behalf of the management team I sincerely apologise for the incidents reported. It’s our policy to consider any feedback with great attention as it offers us an opportunity to evaluate our services and to understand if any adjustment is needed.

In this review the guests reported 2 problems that affected their stay specifically the noise and the room temperature.
Regarding the noise, the walls have been designed to guarantee the maximum comfort. We had the noise level certified as within standards before the hotel opening and also again a few weeks ago following another guest complaint of the same problem. Following this recent review, we will certainly schedule a further in depth technical check and if any problem would be found with the acoustic insulation of the walls, we will immediately plan an extra insulation. We will also consider any special request for those guests who are very light sleepers with care designating quieter rooms facing the internal courtyard if available.

Concerning the room’s temperature, our A/C system had a major technical problem a few weeks ago when it was switched from summer to winter settings, this could have resulted in an unforeseeable technical problem that was not expected by us as management. The hotel opened in late June when the temperature in Rome was about 30°C with a maximum of 35/38°C in August and the A/C worked extremely well, offering the guests a comfortable temperature in the room. The system was thoroughly tested prior to the hotel official opening. The problem we experienced a few weeks ago was unpredictable and our engineers immediately started a recheck of the system and after days of hard work they found the source of the problem which is now fixed.
We are currently considering switching from the energy saving eco friendly system that we have into a more conventional A/C system that would allow more control of the room temperature by the guests. This may be carried out regardless of the considerable cost involved to be able to provide the level of service our policy intended for customers. I do hope that my answers have satisfied the issues raised in this valued review. We look forward to welcome the guests once again at our hotel.

Ms. Loredana Spaltro, iQ Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Manchester
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 18, 2010

Great location. Less than 10 minute walk from Stazione Termini. Room we had on inner courtyard so quiet would not think you were in such a bustling city. Modern facilities in ancient city.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Maggip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
albuquerque, NM
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 17, 2010

This was the absolute "have all" hotel and I am counting the days until I return. The location is perfect and the staff was extremely helpful and nice. The rooms were large (by European standards) and sooo sooo clean! One day, we were trying to print out colosseum tickets and they were having problems with the internet. The clerk had me use the computer up front and had my passes printed in no time. Internet in the room was very fast. The roof top terrace was the absolute best! We grabbed sandwiches from a nearby hotel and made the best dinner and ate while lounging on the rooftop. THANK YOU!

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dawnebf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 17, 2010

As a first time traveler to Italy and to Rome, I relied on Tripadvisor to get hotels and found iQ Hotel an ideal location and also, price-wise. I booked in September when the hotel reviews were still few since it had just opened. By the time I was traveling and days away from my arrival to Rome the reviews have increased and true enough, the hotel ended up one of the best places I have stayed in through the 2.5 week trip.

The rooms are big, bathrooms more than sufficient. The hotel crew were very assisting and I really believe it was a smart way to run a hotel. No, I did not feel nickle and dimed. As a matter of fact, when I needed museum reservations to be printed they simply asked me to forward it to their front desk and picked it up the next morning with no cost to me.

Their in-room bar remained empty for guests to have the option to stock it with items that they can purchase either from their vending machines or from outside. The items in the vending machines ended up cheaper than if you got them from outside (a bottle of H2O inhouse was 95 cents while outside I had to pay as much as 2 euros! They had coin operated washing machines on another floor, in case any guest had the time to spare to wash their clothes prior to going home (no I loved wandering around Rome and didn't have a minute to spare to worry about my laundry!).

The bed was very comfortable and I have had a very restful sleep even on my first day when I was flu-ish.

The crew were very attention, especially Resty who helped with my luggage when I first arrived and was very cheerful everytime you saw him. Everyone was helpful with recommendation on restaurants within the vicinity but bring a block away from Piazza della Repubblica, the source for food was limitless.

Truly a gem in the city and I would definitely love to return to Rome and return to iQ hotel!

  • Stayed November 2010, traveled solo
    • Value
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Helpful?
1 Thank MariaVictoria0918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 16, 2010

location was fantastic. walking distance to most of the sights in rome. no need to fear the mini-bar charges as they have vending machines all over the place. At the grocery a bottle of water will cost you .29 cents, at the hotel .50 cents - in outside kiosks - 2 euros!

the rooms was nice and clean but the central airconditioning was turned off because it was winter. we had to open the balcony doors a bit to let the cool air in.

free wifi is the best! :-)

near republika mrt and termini station.
my tip- take the roundt rip transfer they offer at 90 euros if you are a group of 2-4 people.
we made a mistake of trusting the train which cost 15 euros each (so that's 30 already one way/ 60 both ways) but the mrt station was under construction and we had to lug around our 20kg bags up and down the stairs int he termini station (no lift and escalator geez!) so painful and tiring! so we took the 45 euro one way trip to the airport and arrived relaxed and rejuvinated! :-)

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paui_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 15, 2010

Spent a night there late Oct, 2010 with my wife. We really liked the hotel. Great location, close to tourist sights as well as Termini. Very professionally run,. Good sized rooms. Stylishly modern appearance.

We located/selected the hotel based on recommendations here at TripAdvisor, and it certainly lived up to our high expectations. Would happily stay there again.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skmtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookfield, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2010

My wife and I stayed here for seven nights and enjoyed the benefits of many of the perks highlighted in the other reviews including:

- free internet access (though it is a pain to re-sign in EVERY time you lose / reacquire the signal!)
- cheap water and soda at the vending machine on 5th floor
- laundry service (2 euro to wash, 3 to dry (but count on a double shot for the dryer unless you have a very small load or all nylon clothes)
- close proximity to Termini and Repubblica Metro stops, bus stops a block away from hotel on Nazionale St.

Lows:
- Biggest gripe is breakfast. Food (eggs, bread, meat esp.) was suboptimal, juices tasted very "processed" and the louder-than-really necessary video channel music was a bit annoying.
- If you decide to take them up on the garage parking for your car, expect to pay 45 or 50 euro per night!
- Hot water nonexistent the first night we were there. The "maintenance" man was the bellhop who gave me a shrug and a wave as he backed out of the room with no answers as to why it wasn't working. (Next morning it was fine as well as the rest of the week)
- Workout room is HOT. Probably because of the sauna right next to the machines!

If you can swing it, go for the "triple" room (pardon the pun) even if there are only two of you. You will really appreciate the extra room, especially if you are there for a few days.

All in all an enjoyable stay. Highly recommended.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tntom64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about iQ Hotel Roma

Property: iQ Hotel Roma
Address: Via Firenze, 8, 00184 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #22 of 1,257 Hotels in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — iQ Hotel Roma 4*
Number of rooms: 88
Official Description (provided by the hotel):
IQ is a 4-star hotel, with a twist! Located in downtown Rome, just a short 15 minute walk from the Trevi Fountain or the Colosseum and with Repubblica metro station just 200 metres away, hotels don't get much central than this. IQ guests enjoy free Wi-Fi connection throughout the hotel, a lovely terrace where to unwind overlooking the Opera House, and free access to our gym and sauna. We believe in tailor-made hospitality, so there are vending machines in virtually every floor, where you can buy yourself a bottle of wine, a pack of crisps, a tooth-brush or even an umbrella (not that you'll need it often!), All at very competitive prices. Now that you've found us... Welcome to a whole new hotel experience! IQ STAFF ... more   less 
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