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“Great Hotel with Excellent Staff”

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Eurostars Roma Aeterna
Ranked #257 of 1,271 Hotels in Rome
Certificate of Excellence
Reviewed September 23, 2013

We booked this hotel only the night before. As soon as we arrived we instantly relaxed. Unfortunately at the time my wife got Bronchitis so we need to see a doctor, I only speak a tiny bit of Italian, nowhere near enough to have a full conversation or take my wife to a hospital or doctor. The Lady on reception organised the doctor to come to our room) only took an hour which was fantastic and only cost 100 euro, which was paid to the doctor) She also translated between us and the doctor, this was such a great help. Nothing was a problem for the reception staff we felt very well looked after. The only issue that was a bit annoying was that they take a "block" payment on your credit card, which is not what we are used to, it was confusing but must be how the euro star hotels take payment. So we weren’t sure whether the booking was paid for or when it will be deducted. We didn’t care that the location was not right in the cbd we wanted a bit of a break from busy Rome. That being said there are some tours that will pick you up and drop you off at the hotel which was fantastic!. We stayed in other hotels in Rome ...paid more than double and got horriable rooms and rude staff, this place is a bargain, and a nice suprise. Also I need to add that breakfast was great, fruit, cakes, pastries, meats, cereal, juices.... They had a great variety. I would defiantly recommend a stay here. The Restaurant menu and the room service menus are limited. Because my wife was ill for 3 days we tried all the room service menu.. Allot of chicken noodle soup, which was good and Pasta, Burgers which were all ok, not amazing (lets face to room service never is) but it was always hot which is the main thing!

  • Stayed: September 2013, traveled as a couple
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Thank lukeandben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 8, 2013

The only reason I give it 4 stars is due to the location, the area is a little shady, specially at night, However the hotel itself offers an amazing experience, the two beds put together didn't bother us at all and the mattress was really comfortable, the room was very well maintained and the bathrooms had a beautiful, clean and modern vibe. Breakfast was about 12 euros but it was well worth it, the staff was very friendly and helpful. Overall, I wish there was a hotel like this in every single location that we visited in Italy

  • Stayed: February 2013, traveled as a couple
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1  Thank Lily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

Nice place to stay- Modern hotel with wifi. Location is not central but there is a bus right outside that takes you to the coloseum and main attractions. But the train station is far and the area to walk to the station is a little shady. Staff experience was mixed. Antonio, the night time staff is excellent, very professional, goes above and beyond to help you, the daytime staff were always too busy with guests checking in and after a long wait did answer your questions briefly. My advise, ask all your questions to Antonio at night and you will be all set the next morning, noone else is as helpful at that hotel. Kepp in mind breakfast and city tax isn't included in the rate.

  • Stayed: August 2013, traveled with family
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Thank MABvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013 via mobile

Receptionist on arrival was very pleasant and spoke good English. I asked for some tourist info but was told they only had it in French, Spanish and German as the English version hadn't been delivered! I do not speak these other languages! The room itself is ok. Good air con and great bathroom. The safe in room doesn't have the correct instructions on it so asked receptionist. she also gave us wrong instructions! although we got free wifi everytime you stop using your device you have to log in with code again! The hotel restaurant is tiny and they couldn't accommodate us. The bar is within the restaurant and only 1 member of staff waits on tables and does the bar! Also there is no atmosphere at all in there. It feels very clean and clinical! I also feel this isn't in the best part of Rome. The nearest metro is a 15 min walk and you have to walk past extreme road works and high boards that are covered in graffiti and there is loads of dog mess on the street. You can catch a bus into town but these are always packed and takes quite awhile to the city. At night just right of the hotel is the street where we were told the restaurants are! This was quite an experience as all down the street are huge numbers of locals just standing about in large groups with a real smell of drugs in the air! The street is very dark and poorly lit. There are a few places to eat but most looked like bars with snacks rather than being a restaurant. There isn't really anything wrong with the hotel apart from area it's in but it is also nothing special for a 4* and I would not choose to stay here again!

  • Stayed: August 2013
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2  Thank Potterlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2013

We had booked for a 3 night stay with a double bed. On check in they gave us a twin bed. And we found out after entering the room. I had to haggle with 3 different front office staff to have it changed to a double bed the next day. The front office folks almost never picked up the call one first trial. Had to call them again. The bathroom had a jacuzzi although it didnt work the first time. The front desk folks also didnt know how to get it working.. Poor experience for a 4 star hotel

Stayed: August 2013, traveled as a couple
2  Thank Bhushir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2013 via mobile

Stayed between 6-10/8/2013 with my wife and two kids.
I checked more than 10 options before booking but when I saw the photos and prices of all these hotels, this one seemed like a good value for money deal and it was.

Plus - Great hotel as a building, very friendly personnel, rooms were as clean as they get. Not next to Termini train station like most sought after hotels, but 5min and 12euro by taxi will get you there (12 euro will get you anywhere really) and even with adding the extra 24 euro a day for the taxi (12 each way) it was still way cheaper than most of the better located options I checked.

Minus - none really, although breakfast can be improved but is adequate, jacuzzi in the room was noisy but it could be a technical issue and I didn't bother reporting it to reception who would have probably sorted it out.

Overall - Would definitely stay there again.

  • Stayed: August 2013
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Thank AK_CY1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

We liked the hotel, but it was to very hard find. We could not see the very small sign from the road so we vent around in a circle 2 times before finding the Hotel in an ally. The service is good, and all the front staff we meet spoke understandable English. The room was great. The worst thing about.the hotel is the food, we had pasta carbonara for starters and it was under cooked, the bacon was a bad quality and the whole dish was covered in salt and peber. the rest of the food was okay, but very over priced. I can see myself visiting the hotel again, but we would have to be very hungry to eat at the restaurant.

2  Thank Susanne M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Eurostars Roma Aeterna

Address: Via Casilina 125 | Piazza Del Pigneto 9a, 00176 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#114 Best Value Hotel in Rome
#147 Luxury Hotel in Rome
#315 Family Hotel in Rome
Price Range: $63 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eurostars Roma Aeterna 4*
Number of rooms: 144
Official Description (provided by the hotel):
The Eurostars Roma Aeterna is located in the economic and industrial heart of the Eternal City, a modern hotel with classic touches in the historic and emblematic building of the Serono Pharmaceutical Company, which has been completely renovated. The architecture of this hotel, modern and elegant combines the industrial architecture of the early Novecento with innovative design trends. The Eurostars Roma Aeterna has 141 rooms and great services such as a gym, individual saunas, a cyber corner and 8 accessible rooms. This hotel is also perfect for holding large and small corporate events thanks to the Convention Center and its multiple meeting rooms, all with different capacities (ranging from 25 to 200 people). The Hotel Eurostars Roma Aeterna also has a restaurant, which occupies a spacious marble hall with a large terrace surrounded by gardens and offers a varied menu with the finest exponents of Italian cuisine. ... more   less 
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Also Known As:
Eurostars Roma Aeterna Hotel Rome

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