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“Bad location, service even worse”

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Eurostars Roma Aeterna
Ranked #290 of 1,290 Hotels in Rome
Darmstadt, Germany
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Bad location, service even worse”
2 of 5 bubbles Reviewed October 12, 2012 via mobile

Hot water switched to cold
I was required to pay for breakfast despite it was included in the room rate and given no excuse for that
Internet is hardly working
Fridge didn't work
Scary and ugly district, far from historical center

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dima81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,184 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (72)
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English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 2, 2012 via mobile

Stayed here for our 10th wedding anniversary for 4 nights last weekend. My husband had booked a junior suite. He did inform the hotel on the booking it was For a special occasion but no reference was made to this at all. I've stayed in junior suites before so was surprised when the room we were given was only the size of a double room, had only 1 chair, no sofa (as per photos) and no kettle to go with the cups and coffee sachets. My husband went to reception to ask if there had been a mistake but was told it was in fact a junior suite but that they would move us to another room. The next room was a lot bigger, still did not have a sofa, but did have 2 chairs and a kettle. We saw the double rooms during our stay and to be honest there didn't appear to be any difference. The staff were very lovely and accommodating, the breakfast was good. We hired a car to get from the airport to the hotel and used the hotel car park. This isn't run by them and is 1.50 euros an hour or 18 per 24 hours. You cannot pay one charge per day if you take the car in and out much like a shopping centre car park you pa y for each exit. We used the bus tonget into Rome with no problems. We dined in the road behind the hotel and noticed in our return flight magazine that this road is the upcoming area to be seen in. Food was great and really was a mix of the locals. We had a fantastic stay.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank Kara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 29, 2012

We stayed at Eurostars Rome Aertetna for 4 nights in Sept 2012. Staff very helpful, polite and always willing to help with directions to attractions. Staff also gave us 2 maps, one with directions to main attractions from hotel and one with map of Rome. Very helpful.. Bus 105 stops right outside the hotel, which takes you to termini station in about 10/15 mins and bus 81 takes you to Vatican in about 40 mins.. Apparently their is a metro station about 20 mins walk away, but we just used the 105 bus to termini.. 105 does get crowded at times, so be prepared to stand on occasions.. Breakfast in hotel lovely and fresh, large selection of breads, cheese, meats.. With lovely fresh fruits, yogurts etc.. The pastrys were lovely too.. Definitely enough to set you up for day of sight seeing in Rome.. Room spot less and clean towels and bedding daily. Hotel not in hub of Rome, but excellent transport system to get u their in no time at all.. Would recommend to anybody considering a visit to Rome

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Citybreakdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscania, Italy
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 29, 2012

It could have been a great stay. Located in a cool neighborhood with good, cheap wine and food right outside of the hotel. Kind of the Italian version of a hipster neighborhood.

The room was fine with a huge balcony. REALLY awkward positioning of the shower door (I'm 5'3 109lbs and I had trouble shutting the door because I was "too big") but we were in a corner room so the layout could have been different from the other rooms.

Unfortunately, we used a brand new credit card to pay for the room and someone who had access to it spent 70 Euro betting on soccer games. Hope you at least won, you b*stard.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehran, Iran
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 28, 2012

I have been in this hotel for 4 days in september 2012, a family of four persons. it is a new built 4 stars hotel , realy clean , calm and well furnished. I have heard about the noise of the trains as the hotel is located near the railway but honestly we didn't have any problem, quite the opposite, also because the double glazing windows that block out any noise. the internet connection is free, the beds are comfortable, the breakfast is marvelous and satisfies anyone from any country, a large variety of fruits, cheese, salumi, any kind of drinks, fruit juices and naturally fresh bread, really excellent. The staff is friendly, polite and helpful. There is a lovely restaurant named " L'ACQUILA" right around the corner in which you can find excellent pizzas and fishfoods and italian cuisine at best prices. The supermarket is just on the other side of the street for little shoppings. The only inconvenience is that the hotel is far from the main attractions of the city by foot and we had to take the taxi as for 4 persons it was safer, easier and more comfortable, and sometimes cheaper than taking the bus. Good choice for families.

Room Tip: ask for rooms facing the yard
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank afsaneh a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caracas, Venezuela
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

I was on my vacation time, I decided to go to Rome, one of the most difficult part was to find a good place to stay, good price and location.. well folks this place was Roma Aeterna Hotel!!! a 4 stars hotel, great location and a great price.. I would recommend this option for all tripadvisors readers..clean, easy access from termini and very nice personnel..great customer service!!

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfredo Jose G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

The hotel Was fantastic. THE rooms were very comfortable with great showers and great beds. It had a very good Internet connection and the staff was very friendly. It was far away from the center of Rome but it nwas in front of a bus stop. You had a many cheap shops near the hotel and many restaurants were to eat at one street of distance. The breakfast was expensive but you could eat in front of it in a very good and low price bar. It had a computer that you could use for free and a conference room. It a very modern hotel with a parking on it. It has a frigobar on it. There is a restaurant on the hotel where you could eat excellent food. I recommend this comfortable and modern hotel but bare in mind that is 30 minutes away from the centre in bus but I recommend it.

Room Tip: All the rooms are very comfortable but I recommend the first floor of the hotel
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John0986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eurostars Roma Aeterna

Property: Eurostars Roma Aeterna
Address: Via Casilina 125 | Piazza Del Pigneto 9a, 00176 Rome, Italy
Location: Italy > Lazio > Rome
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#154 Luxury Hotel in Rome
#315 Family Hotel in Rome
Price Range (Based on Average Rates): $
Hotel Class:4 star — Eurostars Roma Aeterna 4*
Number of rooms: 144
Official Description (provided by the hotel):
The Eurostars Roma Aeterna is located in the economic and industrial heart of the Eternal City, a modern hotel with classic touches in the historic and emblematic building of the Serono Pharmaceutical Company, which has been completely renovated. The architecture of this hotel, modern and elegant combines the industrial architecture of the early Novecento with innovative design trends. The Eurostars Roma Aeterna has 141 rooms and great services such as a gym, individual saunas, a cyber corner and 8 accessible rooms. This hotel is also perfect for holding large and small corporate events thanks to the Convention Center and its multiple meeting rooms, all with different capacities (ranging from 25 to 200 people). The Hotel Eurostars Roma Aeterna also has a restaurant, which occupies a spacious marble hall with a large terrace surrounded by gardens and offers a varied menu with the finest exponents of Italian cuisine. ... more   less 
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Also Known As:
Eurostars Roma Aeterna Hotel Rome

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