We booked this "bed and breakfast" as a group, and unfortunately it was a BIG mistake. When we booked it we thought that it was for four rooms and each room had a bathroom. When we arrived we only had two rooms and two bathrooms. BIG SHOCK. We thought that the price was great for the fact that we would have four rooms, but alas it was too good to be true. We tried to contact Luana, the manager (still not sure if she is the owner or manager...) but her phone didn't work. We had to email her to figure out what was going on... eventually she met us when all of our group arrived. She wasn't helpful at all. She didn't try to remedy the situation. Then she mentioned that there was a tax per person per night that WAS NOT mentioned in the advertisement on this page - where it says "optional" it's not, it's required. There had been no mention of it in the email reservation/confirmation, either. For travelings students it's hard to cough up more money when you thought that the price was great for what you were getting - but after realizing it was NOT worth what we were paying we were not happy. She then mentioned that her assistant would be at the b&b every morning and evening. I think I saw her once after that. Throughout our time there we only got 1 change of towels, I even called to try to get new towels and she said they don't work after 5 on Sundays. I asked why, then, would she say her assistant would be there every morning and evening if she really wasn't? It was extremely discouraging. Our room was not vacuumed. We had noise complaints that we were too loud, but we could hear EVERYTHING going on in the kitchen and rooms next to us because the building echoes everything. I had a wonderful experience in Roma, but I would NOT recommend staying here. Luana will NOT help you at all if something happens. I forgot to mention that in the other room we rented the shower head didn't work the entire time, only the adjoining shower head you can hold by hand. I WOULD NOT RECOMMEND STAYING HERE.
- Official Description (provided by the hotel):
- Bed & Breakfast DESIGN site in the up and neighborhood Viale Libia.The B&B is composed of 4 bedrooms all with private bath, breakfast room and everything that relate to a quality service.CHARM & DESIGN bright colors, with warm and comfortable atmosphere.MOAI HOME offers quality and service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, HostelWorld, TripOnline SA, Hotwire and Cheap Tickets so you can book your Moai Home B&B reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.