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“Genuinely Friendly Service.” 4 of 5 bubbles
Review of Palazzo Manfredi - Relais & Chateaux

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Palazzo Manfredi - Relais & Chateaux
Ranked #25 of 1,291 Hotels in Rome
Certificate of Excellence
Newbury
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Genuinely Friendly Service.”
4 of 5 bubbles Reviewed June 13, 2013

We stayed four nights at the Palazzo Manfredi , each one was superb. We booked only 24hours ahead of travelling, but they still arranged a private transfer from the airport for us without any hassle. This certainly is worth doing and can cost just a small amount more than a Taxi, depending on which car you choose to have collect you.

The location of the hotel is perfect for the historical sites of Rome. We walked everywhere, except coming back from the Spanish Steps. The heat of Rome had got too much and it was thundering, so we grabbed a taxi from the rank. Taxis in Rome do not behave like London Taxis, so be warned, either negotiate the price before you get in, which is the less stressful option, or insist they turn on the meter and give you a receipt.

The check in was fast and efficient. As there was already someone checking in at the main desk, we were taken to a lounge and all the paperwork was brought over to us and completed in a very short time.

We had booked a junior suite overlooking the Colosseum and were very surprised and delighted to be upgraded to the Colosseum Suite. We were taken to our room by the hotel manager, shown around the room, shown how everything worked, then given a brief history of the hotel and the Gladiator training ground that is directly in front of the hotel. The Colosseum Suite is very stylish, with four large opening windows overlooking the Colosseum, two overlooking the park opposite and two at the back overlooking neighbouring properties.
To be able to see the Colosseum in so many different lights was wonderful. It is particularly striking at sunrise when it turns orange as the sun catches it.

Each time we left the hotel we were acknowledged and wished well for the day and each time we came back we were asked how we had enjoyed which ever site it was we had visited that day. This is so much nicer than a large corporate hotel that will greet you on arrival and departure, but will have no idea where you went that day.

Having the hotel get the tickets for the Colosseum and Vatican was wonderful and saved us a lot of queuing.

The breakfast choice was very good and the evening meals were a real treat. On the nights when we decided to have room service, we called to order from the room service menu in the room, but were pleasantly surprised to find the waiter came down with the full restaurant menu and we made our selections from that. The table in the suite was laid up with a table cloth ,orchid and full setting and the courses were brought down at 15 minute intervals. Nothing is too much trouble and all the service is given by people who appear to enjoy their work.

The AC in the room worked very well and was very quiet. The beds although feel hard when you press on them, were in fact very comfortable. They seem to be memory foam mattresses and we slept very well on all four nights.

There is some traffic noise, but no more than any other main road hotel and certainly a lot less than London. Rome does sleep. By 11pm the traffic was down to next to nothing and did not start getting really busy until 9am the following morning.

Housekeeping is their only weak point, but it is nothing major, just odd things that are not as you would expect, but once mentioned quickly rectified. For example, the suite has a Jacuzzi and three pots of different bath salts to add to it, but all three pots were empty when we went to use them, just the dried up remains in the bottoms. As this was not automatically rectified by housekeeping by the second night, when they came to do the turn down I asked them if they could refill them and two were refilled there and then. The third remained empty for the whole of our stay.

The check out was as easy as check in and the hotel arranged for a private transfer to the airport again.

Should we return to Rome, we would stay here again without a second thought. The view, the staff and the food make this a wonderful place to unwind.

Pros: Location, staff, food, quiet effective AC, free Wi-Fi, windows that open.
Cons: Housekeeping not at the same level of service that the rest of the team are.

Room Tip: Colosseum view is essential to get the best out of the stay.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank MrsOgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore generale at Palazzo Manfredi - Relais & Chateaux, responded to this review, July 3, 2013
Dear Guest,

I wanted to take this opportunity to thank you for your wonderfull comment regarding your recent visit at Palazzo Manfredi-Relais & Chateaux.

I am delighted to hear that you were pleased with the Hotel service and that we were able to meet your needs.

It is give me a great pleasure to be able to pass along your positive comments and the importance of your satisfaction.

On the other side I would like to assured you that all precautions have been taken to ensure that such a situation with housekeeping will not occur again.

On behalf of everyone at Palazzo Manfredi Hotel, thank you for taking the time to send us your feedback and we look forward to welcoming you back to Palazzo Manfredi Hotel in the not too distant future.

With regards,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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416 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
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English first
Rome, Italy
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

Wow! What immaculate service, wine, food and views. You pay for quality and quality you get. We celebrated a small wedding here. We booked a table for six and there were other guests in the restaurant but the staff made us feel like we were the only ones. So professional and kind. We will be back for our anniversary meal ever year I'm sure!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lungitude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore at Palazzo Manfredi - Relais & Chateaux, responded to this review, June 16, 2013
Dear Guest,

What amazing words of compliments you have written, please accept my most sincere thanks on behalf of all my staff. I am so very proud that we have been able to assist in creating this lasting memory on such an important occasion.

Hoping to have the pleasure of welcoming you once again to the Eternal city.

Sincerely,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

WE stated at Palazzo Manfredi for a long weekend at the start of May 2013 for our wedding anniversary.

The hotel is in a brilliant location, right next to the Colloseum and we realised that most of ancient Rome was pretty much within walking distance.

Our room was really nice, the bathroom impressive and breakfast great.

We ate in the roof top restaurant on the Saturday night. Expensive but really, really, very good. The Maitre D was a very funny guy, and the local wine - both red and white - excellent. The food was as good as anywhere and the view unbeatable!

But the most impressive thing was the hotel staff. They were friendly, helpful and informative the whole time. Recommended and booked some very good restaurants, and sorted out our online check in for the flight home, even though we hadn't spotted the BA flight change and they weren't allowed to check in until two hours after we had said it needed to be done. They got us better seats than we got ourselves on the way out as well!

If you want to stay in a fantastic hotel, in a really amazing city, this is the place to go.

The recept

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J0N3S_FAM1LY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore at Palazzo Manfredi - Relais & Chateaux, responded to this review, June 10, 2013
Dear Guest,

I wanted to take this opportunity to thank you for your wonderfull comment regarding your recent visit at Palazzo Manfredi-Relais & Chateaux.

I am delighted to hear that you were pleased with the Hotel service and that we were able to meet your needs.

It is give me a great pleasure to be able to pass along your positive comments and the importance of your satisfaction.

On behalf of everyone at Palazzo Manfredi, thank you for taking the time to send us your feedback and we look forward to welcoming you back to Palazzo Manfredi in the not too distant future.

With regards,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

If you are travelling to Rome, then this is the place to stay. Me and my fiancée stayed here as a surprise for my 30th birthday in May and we couldn't have wished for a better place to stay. Waking up and having breakfast looking out onto the Colosseum was magical, and quite literally breath-taking.
The hotel staff were so accommodating for every request and were the most helpful staff we have experienced. We asked them to get us VIP tickets to see the Colosseum, which they ordered and payed for online with their own credit card, getting us to skip the queues and see the underground level and the third tier, all for cheaper than the price the English guides wanted outside the Colosseum, with the tickets also including Palatine Hill and the Roman Forum.
We also wanted to go for a meal but never having been to Rome before we asked the hotel manager Bruno for his recommendation, not only did he recommend a fantastic restaurant but he then preceded in phoning the restaurant to make us a reservation and then ordered our taxi, coming out to speak to the driver and telling him our destination.
We would certainly recommend this Hotel for anyone of all ages and groups, the location is perfect, the view is phenomenal and I cannot put into words how highly I rate the staff.
Fantastic hotel and will easily be staying here again the next time we see Rome.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank peter j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore at Palazzo Manfredi - Relais & Chateaux, responded to this review, June 7, 2013
Dear Guest,

What amazing words of compliments you have written, please accept my most sincere thanks on behalf of all my staff. I am so very proud that we have been able to assist in creating this lasting memory on such an important occasion.

Hoping to have the pleasure of welcoming you once again to Eternal city.

Sincerely,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

I could not get over the view we had as we ate breakfast upstairs. The Colosseum was a stone throw away. The location was great. It's within walking distance to the city center, and the view is unparalleled. The staff was very friendly, and the room was lovely. I highly recommend it!

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore at Palazzo Manfredi - Relais & Chateaux, responded to this review, May 29, 2013
Dear Guest,

We would like to thank you for choosing Palazzo Manfredi-Relais & Chateaux during your recent visit to the Eternal city.

We are so glad to read that your stay was a memorable one and we hope to welcome you back in the near future.

Kind regards,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbertsville, Kentucky
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 23, 2013

Wow. My wife and I stayed here for the first leg of our Italian honeymoon. What an amazing hotel! Our stay started out by being greeted by Bruno, the property manager, and he informed us that our room had been upgraded to the suite for our special occasion! The staff continued to go above and beyond their call of duty to help us out and to make us feel like royalty during our stay. It goes without saying that the location of the hotel is great for the Colosseum and the ancient Roman ruins. It's also a short cab ride to just about anything in Rome. The view from our room was absolutely amazing!!! It was a great view in the morning and even more stunning in the evening with the Colosseum lit up. It really is a neat place to stay and we loved our time in Rome!

Room Tip: Splurge for a room with a view of the Colosseum!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dwreedii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore at Palazzo Manfredi - Relais & Chateaux, responded to this review, May 24, 2013
Dear Guest,

I wanted to take this opportunity to thank you for your wonderfull comment regarding your recent visit at Palazzo Manfredi-Relais & Chateaux.

I am delighted to hear that you were pleased with the Hotel service and that we were able to meet your needs.

It is give me a great pleasure to be able to pass along your positive comments and the importance of your satisfaction.

On behalf of everyone at Palazzo Manfredi Hotel, thank you for taking the time to send us your feedback and we look forward to welcoming you back to Palazzo Manfredi Hotel in the not too distant future.

With regards,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

Stayed there for 2 nights and it was simply amazing! The exceptional location (few steps from the colosseum), the exceptional hospitality (as I was celebrating with my husband our 10 year anniversary, our room got upgraded to the suite, not to mention the complimentary sparkling wine and fruit platter for the occasion), the warm staff... Really quite an experience to stay in the hotel and We are my husband and I a relais et chateaux regulars but this one simply exceeded our expectations!

Room Tip: Book early so you get a room; if not at least book a dinner at their lovely restaurant with great vi...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lynn097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalazzoManfrediRoma, Direttore at Palazzo Manfredi - Relais & Chateaux, responded to this review, May 22, 2013
Dear Guest,

What amazing words of compliments you have written, please accept my most sincere thanks on behalf of all my staff. I am so very proud that we have been able to assist in creating this lasting memory on such an important occasion.

Hoping to have the pleasure of welcoming you once again to Eternal city.

Sincerely,

Bruno Papaleo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo Manfredi - Relais & Chateaux

Property: Palazzo Manfredi - Relais & Chateaux
Address: Via Labicana 125, 00184 Rome, Italy
Location: Italy > Lazio > Rome > Monti
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Rome
#30 Family Hotel in Rome
#38 Romantic Hotel in Rome
#63 Business Hotel in Rome
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palazzo Manfredi - Relais & Chateaux 5*
Number of rooms: 14
Official Description (provided by the hotel):
"Palazzo Manfredi is a magnificent historic villa that today serves as five-star hotel offering the tradition and warm hospitality of the Counts Manfredi. Every detail is a family jewel, from the spectacular view of the Colosseum, to the courtesy of our staff, the classic and contemporary elegance of the decor, and our sophisticated restaurant on one of Rome's most romantic terraces. History is on our doorstep, but true luxury is being part of a great family's history." ... more   less 
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Also Known As:
Palazzo Manfredi Hotel Rome

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