We used Rudy's tours for Rome and in Florence. We did not get Rudy but the tour in Rome was Claudio and he was super knowlegeable about the Vatican and got us in right away (we got ticket reservations online ahead of time to skip the line). He gave us a great tour there and then took us to the Coliseum, Trevi Fountain, Spanish Steps etc. He would drop us off and wait everywhere except the Vatican where he personally toured and guided us. He dropped us off for lunch on our own. We did meet Rudy at the Vatican where he was giving a tour also and he chatted with us a minute and asked us if we were happy with the tour which we were. In Florence we had Theresa who took us everywhere we wanted to go with time for lunch and shopping. We went to a great lunch place she suggested. The charges for the tour were far less than the cruise ship excursions and much more enjoyable-no waiting for people to get on or off buses and you get to customize the day to what you want to do. Definitely the way to go and we would use Rudy's again for sure!