I honestly do not know where to begin and if I can give sufficient credit to the incredibly professional, courteous and efficient staff at the Mario de' Fiori 37, starting from the manager, Mr. Assem, and up to the housekeeping crew. Before addressing the staff, although they really set this establishment apart from the rest, I will talk about the hotel itself. Location could not be better - you are in the very midst of the heart of Rome, seconds from the Spanish Steps, minutes to the Pantheon, Navona, and Trevi Fountain, and just about every important piazza and street. The most exclusive shops are at your doorstep as well as an array of restaurants and eateries plus a pharmacy and a supermarket. Could you ask for more? The suites are impeccably clean, spacious, elegantly furnished and decorated, and equipped with all possible amenities that you could ask for, including a Nespresso machine with a wide selection of aromas that are replenished daily; not to mention a bucket of cold still and frizzy water in the lobby welcoming you in after walking the hot streets of Rome. The bathroom is of a good size and the toiletries are replenished daily and in handsome quantities. A contiental breakfast is included in the rate. Now, moving to the staff - and I will elaborate here to try to bring home how wonderful they are. We were originally staying at a great hotel but the location was not very good to my elderly mother and so we were roaming the streets of Rome late at night trying to find a more convenient location. We were so lucky to have stumbled across the Mario de' Fiori very late at night and were courteously and warmly greeted by Mr. Assem at their sister establishment Babuino 181. As the Mario De' Fiori is not manned at night, he asked his very polite and friendly assitant, Bernard, to escort us to one of the suites at the Babuino to give us an idea of what the rooms look like. We were impressed by the suite and more so by the reception we got from Mr. Assem and Bernard and decided to immediately book at the Mario De' Fiori. The following morning, and as we had not checked out yet of the original hotel, my husband and I took my mother to the Mario to see the rooms. After the tour, and despite the fact that we had already booked a particular room the night before, my mother liked a different one and the Mario staff were ever so kind and patient to let us change the booking. Not only did they do that, but it was the way in which they did it. They allowed us yet a second tour, and this time, the ever so professional Michela, who is a real gem, in a very elegant manner excused herself from the room to give us the freedom to decide in private. Simply wonderful! The room came with an extra sofa bed for my elderly mother but after the first two nights, she felt that her back hurt as the mattress was not too comfortable, and so she joined me and my husband on the king bed. We did not mention it to the staff as we felt they were really going out of their way to help. Despite that, my mother found that the entire sofa bed with the mattress were changed the following morning. How? The housekeeping crew noticed that she had not slept in the sofa bed the night before and gathered that she was not comfortable!! You would never find this at a big chain five star hotel and believe me, we are frequent travellers and stay mostly at five star hotels, but as Mr. Assem and the rest of the staff insist, the human touch and the personal relationship they establish with their clients is what matters most to them. They proved once and again that these are not just empty words. Just to show you how great they are, we had ordered lenses from Salzburg to be delivered to us in Rome but had given the old hotel address. Until the day of our departure, the lenses had not reached the old hotel. Superb Michela tracked down the shipment, located it at the Italian National Post and we reached an agreement with her and Mr. Assem for them to follow up with our original hotel, pick up the shipment upon arrival and fedex it to us in Nice, which was our next destination. Again, superb. They did pick it up, fedex it to us, and called us on our cell phone in Nice to update us on all the developments. Had it not been for them, we would have lost the lenses as shipment to our home destination would have been problematic and most probably impossible. We cannot thank the staff enough. So our gratitude and appreciation to the consummate professional and real gentleman Mr. Assem who sets the example to his staff, the great Michela, the wonderful Theodora who was extremely gracious and generous, full of helpful tips on where to eat, shop, have fun, and ensuring that our stay was as enjoyable as possible. Our thanks also goes to Marianna whom we did not get a chance to know as well as the others because she was on vacation during the majority of our stay, but who proved during our brief interactions to be very polite, professional and helpful. A big thanks also to housekeeping and to each and every person at Mario De' Fiori 37 for making us feel quite at home. We feel that we got to make new friends and not just stayed at a lovely hotel. When next in Rome, there is no shred of doubt in our minds that this is where we will be staying. We just hope that with their great service, they would not be fully booked for us to find a room there. We have already started recommending the hotel to our friends. What a real gem!!
- Official Description (provided by the hotel):
- Your cozy home in the heart of the city Walk through the door of this charming, 17th century townhouse and leave the tourist hustle and bustle behind. From the thoughtful touches to personalized recommendations, every aspect of your stay at Mario de' Fiori 37 reminds you that this is your home in Rome... One that's just a block from the Spanish Steps. With seven total rooms, your stay couldn't be more discreet in our luxury boutique hotel in the heart of Rome. Meanwhile, our helpful, attentive staff greets you like old friends and caters to your every wish. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Hotwire, Orbitz, Priceline, Cheap Tickets, Agoda, Cancelon, TripOnline SA and getaroom.com so you can book your Mario de' Fiori 37 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mario De` Fiori 37 Hotel Rome