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“Confusing and disappointing experience”

Ristorante Ciao Bella
Ranked #9,356 of 12,165 Restaurants in Rome
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Restaurant details
Good for: Local cuisine
Dining options: Lunch, Dinner, Late Night, Free Wifi, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Neighborhood: Ludovisi / Via Veneto
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Confusing and disappointing experience”
2 of 5 bubbles Reviewed June 27, 2013 via mobile

My girlfriend and I decided to put the trip advisor away for the night and pick a restaurant in close proximity to the Barberini cinema. We picked Ciao Bella due to its presentation and friendly waiters. The complimentary champagne was a nice touch, and due to this being our 2nd last night in Rome we thought we'd splurge a bit with a 40? chardonnay and some seafood. Wine and calamari were great but then we waited over an hour for our mains, while other couples who arrived after us were already finishing their desserts. Im convinced they forgot to bring it out. After the hour I asked the waiter how our meals were coming along and he said 'yes! I'll go grab them now.' The meals tasted great and the staff were quick to attend during, then we asked for the bill. The bill never came so we asked a second waiter. Both waiters continued to serve everyone else. It was nearing the time of our 9:30 movie session and we were becoming very confused and agitated. I asked the first waiter again after 10 minutes to which he replied 'sorry, yes.' More waiting. I motioned to the second waiter after another 10 minutes and he said 'bill, right?' Yes! We just wanted our bill. More waiting. 5 minutes passed so we decided to leave the outdoor eating area and walk inside to the desk. We said we've waited 25 minutes for our bill and would like to leave now. To which the bigger, older man (most likely the owner) sitting at the desk just pointed to the 'WiFi' logo behind him. Again, very confusing. The youngest waiter realised what we were doing and told the owner, who then said '104?'. The waiter printed the receipt but gave it straight to the owner. It sounded accurate so we handed over 120? to which he handed back 6?. Not 16?. Once again, extremely confusing. He saw our confusion and then pretended he made a mistake. Just before correcting himself, the young waiter signalled to the owner not to give it to us. By now it had just become comical so i patted the waiter on the back, laughed, and we strolled away. On the way to our movie we just had to search for Ciao Bella on Trip Advisor. No surprises with what we read. Dodgy businessmen who are very content ripping off tourists!

Helpful?
1 Thank Mikeonthemic1986
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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LEEDS
Level Contributor
117 reviews
116 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“WORTH MISSING.”
2 of 5 bubbles Reviewed June 27, 2013

We arrived in Rome late and our chosen eatery was fully-booked so we walked in here by our hotel.. What a mistake. It looks good with outdoor seating but both the food and staff attitude were
below our expectations. Our waiter was more interested in chatting up a female diner than serving us.
When the food arrived it was warm and tasteless so a wasted evening.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank MIKEFOODY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
289 reviews
215 restaurant reviews
common_n_restaurant_reviews_1bd8 117 helpful votes
“No pizazz”
2 of 5 bubbles Reviewed June 19, 2013

We ate outside. Bread, raw oysters, spaghetti with clams, chicken cutlet, salad, tiramisu, American coffee, bottled water. 62 euros. Very slow service and ALL of the food lacked character. There was nothing about our dining experience at Ciao Bello to catapult it from the quagmire of being average or below.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Beyondthebull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Run!”
1 of 5 bubbles Reviewed June 18, 2013

It's basically a fraud. Run for your life. They don't even dare to put their name at the front. They have "Carlo's" as their name on the door.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank serialcoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Good service, ok food, but stay away!”
2 of 5 bubbles Reviewed May 22, 2013

I would say service was good, food was ok, but like so many other reviews of this place, they will cheat you on the bill.

We had fish, which was prices at 7 Euro pr 100 grams. On the bill they charged for 500 g, and would guess the actual size was about half of that.

They added a 17 Euro "servicio" charge, and they worked hard to make us tip them more. This is certainly not normal in Italy. Stay away!

Visited May 2013
Helpful?
2 Thank Alf_Kristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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