WE recently stayed at the Hotel Best Roma for four nights in October. I will say this, the things the hotel can control they did very well. The staff at the front desk knew the city well and were great in giving us tips on how to get there and were unfailingly patient in answering questions of both my wife and myself. I can't say enough good things about the staff, especially the evening manager.The maintenance staff also kept the lobby and common areas spotless and did a nice job on our room as well. I know some other reviews complained about breakfast, but really this was fine also, i have no complaints at all about breakfast.
As far as things the hotel can't control, like the neighborhood and room size it is what it is. the neighborhood is neither romantic nor wonderful to look at, but it is not unsafe either. we walked around a lot at night and never felt uneasy at all, the hotel is also along the bus line and tram line and only a few blocks from the metro stop.
My real complaint is with the room and this is nothing the hotel can really do much about. It is very small, literally a bed which takes up most of the room, there is little furniture in the room, becuase there is no space for it.There was a desk with a couple small drawers, but honestly there was really no place for my wife and I to place our clothes and we had to simply create a clean clothes suitcase and dirty clothes suitcase because we had no place to put our clothes.
there was a small closet which contained a safe and only had three hangers ( i guess this is something they could have done something about)
I know the hotel has a four star rating, but this is Italy not the USA and Italy's rating system leaves a lot out. Hotels with four ratings in the US usually have swimming pools, full service restaurants, fitness rooms and conference rooms. This hotel had none of those things. it had an outdoor patio where you can eat your breakfast and free wifi. Those are your amenities.
I know my review is long, but I tried to take the time to give an extensive and balanced review of the place.
If you want a clean place to hang your hat with a freindly staff, this is your place. if you are used to US style hotels with lot of room space and the amenities you would expect with a four star hotel, then you will be disappointed.
- Official Description (provided by the hotel):
- The HOTEL BEST ROMA is located in the heart of Rome, between the Colosseum and the cathedrals of San Giovanni in Laterano and Santa Maria Maggiore, at a short distance from the Roman Forum, the Trevi Fountain and the stunning Piazza di Spagna. Completed in September 2008, this fully renewed four-star hotel combines beauty, quality, and style in such a way as to complement the glorious city around it. The HOTEL BEST ROMA is the perfect place to stay in Rome, thanks to its welcoming atmosphere, the elegance of its premises, its lovely terrace and inner courtyard. Our staff will provide you with flawless service, and will be very happy to meet your requests. Fully refurbished and made with attention to the smallest details, the HOTEL BEST ROMA offers its guests antique-style rooms with air conditioning. Amenities include satellite LCD televisions, DVD players (on request), writing tables, Wi-Fi connection, minibars, and direct-dial phones. In our marble bathrooms you can find bathrobes, slippers, phones and hair dryers. The HOTEL BEST ROMA also offers you peace of mind in terms of security and privacy for you and your family, with modern anti-intruder systems, 24-hour staff, safety deposit boxes, soundproofing and fire alarms. The HOTEL BEST ROMA provides its guests with Wireless Internet connection in every room and in all common areas. Guests can enjoy a complimentary continental buffet breakfast each morning. The hotel is located within a set of very charming gardens, offering its guests a place to relax after a long day of sightseeing. Guests can also access a magnificent outdoor terrace to enjoy the tranquility of a warm Roman evening. ... more less
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