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“Loved it .... when things went right....”

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Hotel Moses Fountain
Ranked #597 of 1,257 Hotels in Rome
Canada
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Loved it .... when things went right....”
Reviewed October 27, 2012

This is a difficult review to write. There were a lot of positives but a few negatives kind of soured the experience. The Moses Fountain itself is pretty cool (although you apparently cannot see the fountain mechanism itself anymore as the City no longer permits access), and having read the reviews, we were not surprised by the side door entrance, the lack of front desk or the multiple staircases. The mini bar was free and would be refilled each day (in our experience it was indeed replenished), same with the free nespresso machine and its refills.
Very nice. There was a free map and catalogue of shops on the desk. If there were any problems, we were told to call a number, which I understood would get us the desk of the sister hotel.

As for the room, it turned out to be a good size and a great location as we
did not encounter street noise others have complained about. As the website
pictures suggest, the room was clean, slick and modern. This is one of those rare
occasions where the pictures on the website do not lie. As others have noted, there
were a lot of nice little touches, It was like staying in your own mini apartment, which
was kind of neat and quite private. We felt that it was actually pretty good value for the money.

There was a shared terrace outside with three tables and chairs that was great for eating a
pizza and having a (free) mini bar beer at night. The flat screen had numerous channels, but only a few in English. The free breakfast had fruit and pastries that were fresh and tasty and we were surprised to get fresh squeezed orange juice.

Overall, a lot to like, and we would love to leave the review here,but we can't.

The hotel promised internet access (free wi-fi), which was needed for my wife's job. On the second night, the access died and we never got it back. Our attempts to get this fixed were very frustrating. When I called, I got no answer. The next day we spoke to the friendly caretaker and she said to call that number. My wife called they said they would call us back but did not do so. We really felt like we were on our own. We called again and it turned out that it would not get fixed on the weekend. We were told on the last day that we could go to their sister hotel and use the internet there, but it was not entirely clear where that hotel was and that was not exactly convenient.

On the day before we left, there was a lot of noise in the hotel. Apparently, the fountain mechanism had broken (it had happened before), but as the foundation is not under their control there is nothing they could do themselves. We were offered another room and when we paid the bill, they had nicely discounted the total a bit for our troubles, and when we
actually checked out the friendly gentleman who checked us in showed up to help us
out.

Customers judge your service not just when things are going well, but how you respond when things go wrong. Unfortunately, this hotel failed that part. When things are perfect and you never need to call that number, I have no doubt this is a great hotel, but if you are
unlucky enough to need some assistance be advised that you may be left wanting and
very frustrated.

We would recommend this hotel to our friends and family but with the above caveat.

Room Tip: turtle dove is the best
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CobyCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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English first
Jeddah, Saudi Arabia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2012

I loved the bathroom and the balcony view. Very delicious breakfast (Orange juice, Berries, Salad, Italian olive oil, Strawberries). Also, indeed excellent service. I had a great times there and I'd like to go there again soon.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SultanTharwat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 24, 2012

I have recently stayed at the Moses Fountain Hotel as a birthday present from my boyfriend and i can't say a bad word against it. I can't comment on the price as i do not know how much it was for the three nights that we stayed.

We stayed in the blue velvet room and it was very large and spacious, we had views on the road and then a pretty building that was lit up at night. You would not expect the hotel to be where it is; entering through a side door and walking up concrete steps to the courtyard is a nice touch. You don't feel like you are staying in a hotel, rather your own home from home. You get a free mini-bar, coffee and sky to watch in your room.

Location: Close to the tube and walkable distance to everywhere. (Spanish Steps are about 10minutes away)

Service: Andrea was such a credit to the hotel, she gave great information and let us leave our bags in the room until 6pm when we left for the airport in the evening. Breakfast was always a delight. Only random thing was that you get salad with your breakfast. Reception are available on the phone to help give dinner reservations and any information that you need.

Such a a lovely hotel. I couldn't recommend it enough.

Room Tip: Have a look at their website as each room has a theme and they are all different.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clarissa87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London,UK
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 16, 2012

My wife and I spent 5 night at the Moses Fountain hotel recently and can't praise it enough! The location is simply superb, very close to Piazza Republica, Termini, Spanish steps, Trevi fountain, etc. and lots of buses go very close to the hotel which is a huge plus.

The rooms and bathroom were extremely hi-spec and super clean and spacious. Wi-fi was super fast and we even had a brilliant nespresso machine in the room. The breakfast in the morning was also very good - freshly squeezed orange juice, toast, croissants with various spreads, fresh fruit, tea/coffee and even salad! They start serving breakfast from 8.00 onwards so was never an issue with timing and it's very pleasant to eat out on the terrace, weather permitting.
The minbar is free and again a huge plus! Overall, we used to look forward to coming back and relaxing in our beautiful and cool room after a tiring day outside.

The only thing is that this hotel is quite quirky in that there is no reception and no full time staff..there's a maid in the morning who makes breakfast and makes the rooms, etc. This was absolutely fine with us as we're pretty seasoned travellers but if you need hand holding then this might not be the place for you. Also there's quite a few steps to go up to the rooms so might be a problem for travellers with heavy baggage.

From our experience though, we loved it and highly recommend it!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rivaldoisgod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 10, 2012

A jewel in the heart of Rome...large, clean, contemporary room with king size bed. Fun courtyard breakfast. Friendly and knowledgeable staff. Not too difficult to find. Good communication throughout reservation process. Smooth check-in. Highly recommended!

Room Tip: Stayed in the turtle room
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chicagonicksud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 6, 2012 via mobile

I stayed at this hotel for 4 nights, and simply cant say enough about it. After seeing reviews noting the difficulty finding it, I was prepped with a map, picture, and phone #. Didn't need it. The taxi driver had trouble but I spotted the door right away. Had about a 10 minute wait, as I arrived a bit earlier than expected. My room - or apartment - was just up the first set of stairs. Lovely foyer w/desk, decent size bedroom (king), a sitting room, and decent bath with awesomely deep 2person tub. A nice table and chairs for breakfast or to bring dinner back. A lovely retreat from the hectic city outside. Close that heavy wooden door and you're in a different world. Bonus in room espresso machine was my fav amenity. Highly recommend to those not needing a full service place. Owner Andreas is a lovely man who can give you great ideas about where to eat and what to do (besides the obvious
Rome sights). I travel solo and like to be left to find my own way, so this was the perfect place for me. If you want 24 hour full service, it may not work for you. The only thing not my fav was breakfast...not enough fruit and i prefer fresh bread.

Helpful?
1 Thank Carole137
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Redmond, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 3, 2012

We decided to book this hotel based on its location from the Santa Susanna church for our wedding day. We booked the superior room and the apartment (bridal party). The rooms are very beautiful, comfortable, clean, spacious and had so many unique and interesting design and features. The staff is very welcoming (warm smiles), friendly and accommodating. The staff is very responsive to our emails when we were in the process of setting-up and determining how our vendors (make-up stylist and photographers) can get into the hotel on our wedding day. As soon as we arrived, we were welcomed warmly, given a tour and explanation of features about each rooms and suggestions where the stylist could set-up. We were upgraded to the their best room simply because they found out we were staying for our wedding. (I absolutely love Theresa's Sofa room, especially the bathroom and shower.)

We were assured that they have staff informed and available early in the morning to welcome our wedding vendors into the hotel before I could even ask the question. Furthermore, they to let us know that we can contact them anytime if need any assistance for wedding day (etc. extra chairs) and had direct phone numbers store in the room phone directory.

The morning of the wedding I was informed right away when my vendors arrived. We were suppose to check-out of the apartment the morning of the wedding, but were unable to with the time constraints and chaos of preparation. They were very understanding and we were able to do the check-out procedures and settle the bill on the apartment that night instead without any consequences.

The staff would rush to our calls (seriously running up and down the stairs) out of breath and sweating just so they can answer our questions in person as quickly as possible. We've stayed at luxury hotels and five star hotel in other countries and I've never met people more accommodating and welcoming than those who work at the Moses Fountain.

We definitely recommend this hotel to anyone and we plan to stay here again when visit Rome future.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ichigonokisu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Moses Fountain

Property: Hotel Moses Fountain
Address: Via 20 Settembre, 98/L, 00187 Rome, Italy
Location: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service
Hotel Style:
#108 Romantic Hotel in Rome
#279 Luxury Hotel in Rome
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Moses Fountain 4*
Number of rooms: 6
Official Description (provided by the hotel):
Please contact the property in advance to communicate your arrival time. For arrivals after 14:30, you will receive a code to access the property. ... more   less 
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Also Known As:
Moses Fountain Rome

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