This is a difficult review to write. There were a lot of positives but a few negatives kind of soured the experience. The Moses Fountain itself is pretty cool (although you apparently cannot see the fountain mechanism itself anymore as the City no longer permits access), and having read the reviews, we were not surprised by the side door entrance, the lack of front desk or the multiple staircases. The mini bar was free and would be refilled each day (in our experience it was indeed replenished), same with the free nespresso machine and its refills.
Very nice. There was a free map and catalogue of shops on the desk. If there were any problems, we were told to call a number, which I understood would get us the desk of the sister hotel.
As for the room, it turned out to be a good size and a great location as we
did not encounter street noise others have complained about. As the website
pictures suggest, the room was clean, slick and modern. This is one of those rare
occasions where the pictures on the website do not lie. As others have noted, there
were a lot of nice little touches, It was like staying in your own mini apartment, which
was kind of neat and quite private. We felt that it was actually pretty good value for the money.
There was a shared terrace outside with three tables and chairs that was great for eating a
pizza and having a (free) mini bar beer at night. The flat screen had numerous channels, but only a few in English. The free breakfast had fruit and pastries that were fresh and tasty and we were surprised to get fresh squeezed orange juice.
Overall, a lot to like, and we would love to leave the review here,but we can't.
The hotel promised internet access (free wi-fi), which was needed for my wife's job. On the second night, the access died and we never got it back. Our attempts to get this fixed were very frustrating. When I called, I got no answer. The next day we spoke to the friendly caretaker and she said to call that number. My wife called they said they would call us back but did not do so. We really felt like we were on our own. We called again and it turned out that it would not get fixed on the weekend. We were told on the last day that we could go to their sister hotel and use the internet there, but it was not entirely clear where that hotel was and that was not exactly convenient.
On the day before we left, there was a lot of noise in the hotel. Apparently, the fountain mechanism had broken (it had happened before), but as the foundation is not under their control there is nothing they could do themselves. We were offered another room and when we paid the bill, they had nicely discounted the total a bit for our troubles, and when we
actually checked out the friendly gentleman who checked us in showed up to help us
Customers judge your service not just when things are going well, but how you respond when things go wrong. Unfortunately, this hotel failed that part. When things are perfect and you never need to call that number, I have no doubt this is a great hotel, but if you are
unlucky enough to need some assistance be advised that you may be left wanting and
We would recommend this hotel to our friends and family but with the above caveat.
- Official Description (provided by the hotel):
- Please contact the property in advance to communicate your arrival time. For arrivals after 14:30, you will receive a code to access the property. ... more less
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- Also Known As:
- Moses Fountain Rome