The Hotel was FAR too over priced for what room and services you get.
They always push you to make the upgrade.
I had contacted the hotel prior to our arrival to enquire if there were any upgrades or honeymoon suites available as we were on our honeymoon, but no one bothered to reply to me even though i emailed twice. I found this quite rude.
On arrival of the hotel they asked if we would like an upgrade to there Superior Suite for 20euro's a day extra for a room on the top floor wit the best views, after we had agreed and paid they suddenly had a conversation in Italian so that we couldnt understand what they were saying, and then it changed to we had a room on the 6th floor???
Hotel rooms are basic (double bed, tv, safe, sofa, mini bar (free with and the upgrade), internet services were poor.
Desk Staff seemed miserable and not very helpful when complaints are made.
On the morning after our first nights sleep my Husband woke up to find he had large bites all over his lower legs, we thought this rather odd but thought maybe a mozi (although our legs and body were covered all night with tightly fitted sheets). After our second nights sleep we awoke to not only more bites on my husbands legs but i too was also covered in bites on my legs and hands. They did not look and feel like mozi bites but more like Bedbug or something similar bites.
We went down to notify the staff and they suggested they would change the sheets. We decided this wouldnt help as if they were bedbugs they are in the mattress. We asked if we could change rooms and eventually they agreed we could move.
We were happy to wake up the next morning to find no more bites so we concluded it was definitely something in the bed that had been biting us.
On checkout we told the staff this but they were not at all interested, all they said was "Oh", im sorry but Oh wasnt the reply we had wanted or expected. Not even a sorry you didnt enjoy your stay etc. But all they did was then give me the bill for the stay plus our room upgrades. I'm sorry but for a 235.00 Euro a night hotel it was not the stay i had expected.
Needless to say this spoiled our Honeymoon in Rome.
We have contacted the hotel on several occasions since our stay about this but no one will reply!
Do not stay in room 609!
- Official Description (provided by the hotel):
- The NH Collection Roma Giustiniano hotel in Rome is right in the fashionable Prati district near many restaurants, shops, and cafes. 5 minutes walking from the Vatican and Castel Sant’Angelo, the 4-star hotel NH Collection Roma Giustiniano is ideally located for discovering Rome. ... more less
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- Also Known As:
- Nh Giustiniano Rome
- Nh Giustiniano Hotel Rome