I did a guided tour with Elaine. First of all I want to say that she was a FANTASTIC guide. She was very engaging and enthusiastic, answered all questions really well and kept the group together very well.
However, there are some things that I didn't like about this company. The tour was supposed to start at 2pm but we didn't leave until 2.30 because some people hadn't shown up. They never did. Whilst I understand that people can be running late, I really think that 15 minutes is the maximum that a tour should wait for them. Its not fair on everyone else to have to wait for them, especially when most of us were there at 1.45 as were told to arrive 15 minutes early.
Also, on the website it states that the Raphael Rooms are visited but they aren't. This may not be a problem for everyone but I really think that they are worth the visit. I ended up going back to see them and they were incredible but I felt that I missed something by not having a guide to explain what I was seeing. But it can be hard to get back to them at the end of the tour. You end in the Sistene Chapel. I was told to retrace my steps and would find them. Well...they don't let you backtrack through the Chapel because of the crowds. Thus I had to almost completely exit the museum, then go right through them again to get to the rooms - quite a pain.
Anyway if you don't mind missing the Raphael Rooms (or going back yourself) it is a great tour.
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