Our two days in Rome were fabulous. Francesco took us on a day long tour of all the sights of Rome and some surrounding it. Noemi took us through the Vatican. They are both a delight and extremely knowledgeable. We even met Roberto, the father, who stopped by to say hi. We say all the major sites, were taken for the best coffee in the world and white pizza--just delicious. All tours were in very clean cars, the guides very nice, fun and attentive.
Our third day in Florence was not as successful as we thought we were getting a walking tour but it was a driving one. The driver was not as knowledgeable of the buildings as Francesco and Noemi. I would say, just be clear about what you want when you book a tour. We have had many private tours in the past and Florence was still a good one. I would use this company upon a return to Rome. I don't think you can get any better than the Miglio family.
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