My husband and I took this tour last month during our first trip to Italy. I made my reservations for the Ancient Rome tour with TourinRome via e-mail with Stefano back in April, 2011. Via e-mail, he confirmed our reservation for our desired date for 20 euros per person. As well, he e-mailed instructions as to when and where to meet our guide for the tour. Being unfamiliar with Rome, I had no idea that the meeting point instructions that he sent to me were for the Vatican tour--not the Ancient Rome tour that I had reserved. I called Stefano the morning of our tour and explained to him that I did not have the correct meeting point instructions for our tour. He was very nice--apologized for the mix-up. He told us to go to the entrance of the Colosseum at about 10am or 10:15am and to ask around for either Taty or Stefan--that people there knew them. When I asked him specifically if I should be there at 10am or 10:15am, he responded, "It doesn't matter." So, my husband and I headed off to the Colosseum, and started asking around for "Taty or Stefan." We found Taty, who proceeded to tell us that our tour would be 25 euros each. I explained to Taty that I had booked the reservation with Stefano back in April at 20 euros each--even tried to show her my hard-copy of the e-mail with the quoted price. She did not even look at the e-mail--just kept telling me that the prices had increased since April and that the new fee would be 25 euros each. I thought that was the whole idea behind reservations.....pre-booking a service at a certain rate for a certain date? When I asked if she worked for Stefano (i.e. was one of his employees), she said, "Yes." OK, so you would think that she would honor a reservation agreement made by her boss, right? And I even had it in writing. Wrong! She told me that she would "call" Stefano on her cell phone to find out what to do. She put her cell phone up to her ear--waited a moment and then said that he had turned his phone off. I am still very skeptical as to if she even really tried to call him. She then said that she would lower the fee to 22 euros per person--that that was the best that she could do. My husband and I were very tempted to just walk away, but we did not. We had very limited time in Rome and wanted to see the Colosseum & Roman Forum that day--and did not want to "start over" trying to find a tour guide. So, we coughed up the 22 euros each. I know that's only 4 euros more than what we were quoted in the first place, but it was the principle of the issue. The only good part of our tour were our guides-Max and David. They were both very courteous and knowledgeable--made our visit to "Ancient Rome" an enjoyable one. But unfortunately, I have to give the tour company inself a less than desirable rating.
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