We felt this company scammed us on a tour of the Vatican. It was the last Sunday of the month, so admission is FREE. While waiting in line we were offered an official guided tour of the Vatican in English which would enable us to "Skip The Line" - all for 25,00EUR. What we understood from this is that the "official guided tour" had permission to get groups into the Vatican ahead of other patrons. This is not the case at all. What they do, is take groups of six at a time and try and sneak you in at the front of the line.
Our group was spotted by an official Vatican guard who kicked us out and told us to go away.
So, we had lost our place in the original line, paid 25,00 EUR for a tour we couldn't go on.
We complained to the guards who, after some time and serious negotiations told us that what the company was doing was illegal but they understood and let us in.
We managed to find the "guide" who was originally assigned by the company to take us around. She could hardly speak English and knew absolutely NOTHING about the Vatican. She would point to an object and say "This is a work art".
When we confronted the owner later she was extremely reluctant to give us any information about the company or our money back. She plead ignorance, yet their website says they've been running the business since 1998.
My advice to you is to STAY AWAY FROM THIS TOUR COMPANY. It was a terrible experience. Thankfully the beauty and the grandeur of the Vatican, Sistine Chapel & St Peter's Cathedral more than made up for it.
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