The only good thing about this apartment was the general location, close to Campo dei Fiori. But even that wasn't really good. I'd asked Daniela in an email months before arriving, before signing the contract, if the piazza was noisy. She wrote, ""The apartment is not noisy -- it is on a calm square." This could not be further from the truth. It's literally ten feet above one of the busiest pizza places in town, Da Baffetto, where large, boisterous tour groups eat outside under the apartment’s windows till late at night, joined on either side by two bars where swarms of young men gather and bellow like mating animals till 3 AM. When we mentioned this to Daniela, she said, "Noise is subjective."
Perhaps our perception of the elevator situation was also subjective. We needed an elevator because one of us has a disability and were assured ahead of time that indeed, there was a lift. There is, but what we weren't told was that you have to walk up a flight of steps to reach it. I would suggest that these “subjective” impressions of ours were based on “lies.”
But if we had spoken to her before arriving in Italy, Daniela alone would have been enough to keep us away. Incredibly rude, officious, and snippy over the phone when we were arranging our arrival time, she was further incredibly unpleasant when five minutes after the greeter who had let us into the apartment left, we discovered that the toilet didn't work. We called Daniela immediately, but rather than doing something about it right away, she refused to believe us, so we had to wait until ten at night when the poor greeter had to return and "test" the toilet. It did not work, of course. It was not repaired until almost twenty-four hours had gone by.
But if that wasn't enough, two days later the toilet stopped working again, and again, for another full twenty-four hours we were without a functioning toilet.
But our problems were not limited to the plumbing, as the internet also did not work. For nearly a week, handymen came and went, "temporary" routers were brought and taken away, until finally a new router was purchased and put in place. Is Rome Accommodation just trying to save pennies by providing substandard, non-functioning amenities (if a toilet and wi-fi can be called amenities in the modern world)?
Lastly, while the building that houses the apartment is beautiful, AP-12 is not. It's squat and badly laid out, unattractively furnished, the unusable kitchen is really a closet up a high, awkward step, the bed is hard and uncomfortable, and the walls are covered with a surprisingly large number of ugly "art" works, including fake Van Goghs and Klimts.
Rome Accommodation has forty-five Rome apartments, Daniela mentioned, obviously too many for them to care for properly or give a damn about. Fortunately our time there was limited, and we were able to move to a much nicer apartment in a nearby location.
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