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“Perfect location but disappointing hotel” 3 of 5 bubbles
Review of Hotel Palma

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Hotel Palma
Ranked #13 of 25 Hotels in Pompeii
Cambridgeshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect location but disappointing hotel”
3 of 5 bubbles Reviewed April 18, 2013

Had read lots of reviews on this hotel so was very disappointed with this 4 star hotel. It felt like we were an inconvenience to the staff for being there. The room had damaged pealing paint to the ceiling and the bathroom looked like it needed to be revamped but was meant to be to a Superior room. The room also had a funny smell to it and was offered another room but this also had pealing paint and was very dark. We did have a view of Vesuvius but were right next to the railway station and roundabout so was quite noisy. There was no mention of the sauna etc being open and didn't look like it was ready for use. We stayed three nights which was too long for this hotel. The breakfast was limited and on the third day consisted of stale cake and we had to ask for cheese and ham to go with the rolls. More of a three star hotel.

Only plus side to this hotel is the location to the ruins and bus for Vesuvius being only 10 minutes away.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Suzzie_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    65
    89
    39
    11
    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Kent, UK
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 15, 2013 via mobile

We've just returned from Pompei after 3 days crammed with site seeing. The Hotel Palma was our choice of hotel. It was ideally situated for the station which is opposite enabling us to catch the train to other local sights and also a visit to Sorrento. The hotel was is walking distance of the town and the ruins. We spent the whole day there so returning to the hotel in the evening after walking all day was much appreciated as it was so close.
The hotel itself was clean, well presented and the staff were helpful. It was not busy, however the restaurant was not open every evening. Eating out was not a problem as there were many eateries close by.

Stayed April 2013
Helpful?
Thank Firstfooting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Congleton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 23, 2012

Staved here for three nights in november, well kept hotel with very friendly staff, good breakfast, just across the road from the railway station. 200- 300m from the ruins in a nice part of the town, couldn't fault it

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Reid N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 3, 2012

We booked hotel Palma the day before arrival, purely because of it's proximity to the ruins. The rooms were very nice and clean, although some of the windows were so high up you couldn't see out of them....The staff were very friendly (they even drove round town to find us when we got lost upon arrival) and the food was excellent. There were a couple of powercuts while we were there, but they were fixed very quickly! We did hear some of the staff arguing quite loudly a couple of times, but it didn't really affect our holiday. The location is very good for the ruins, although Pompeii itself is not the nciest town in the world (having said that though, the hotel is still in a good location). Regarding a previous review...it is common for hotels in Italy to take passports off of all of the guests. This is perfectly normal. Also, the metal shutters on the windows are to stop the heat, so the rooms don't get too hot (Pompeii is VERY warm). They have nothing to do with safety.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EBrig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkhamsted
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 27, 2012

Hotel Palma had everything to make our stay very enjoyable: great location (within walking distance of restaurants, the Scavi and opposite one of the Santuario station), friendly staff (even if some are struggling with their English), good breakfast buffet (especially if you like cakes!), a large room with working aircon, a good sized bathroom and even our own little balcony, free wifi, a computer in the lounge and a jacuzzi and sunbeds on the rooftop! The only thing we were missing was English channels on the TV. We were initially booked for 4 nights but as we liked it so much and it was so easy to get to Naples from there, we decided to extend our stay by another 2 nights (instead of staying in Naples). We would highly recommend it to anyone wanting to visit Pompeii.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bernadette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed September 13, 2012 via mobile

We had been booked in to another place in the old pompeii but the hotel was having water problems , we got taken to Hotel Palme and we were so pleased it was a very pleasant hotel right in the middle of town , we could walk to restaurants, the little stalls and the piazza with the church was right there and of course the ruins on easy walking distance. We only had breakfasts there which were excellent lots of choices but u could have all meals there if u wanted to. A very quaint family run it , lovely furniture

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank leighb_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, England
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

First of all I must say that reviewer "allcontinents4" is describing a different Hotel Palma!

This is the second year that we have stayed here and it is a superb hotel.

The location is perfect, the Pompeii Santuaria Circumvesuviana station is directly opposite. You fall out of the hotel into the station, plus the centre of Pompei life in Piazza Bartolo Longo, is less than 5 minutes walk away.

I cannot make any comment on all the rooms in the hotel because we have not stayed in all of them, but last year our room was very good and this year our room was excellent, spacious, airy, great views, large ensuite and plenty of fresh bed linen and towels (not frayed!).

When it comes to the reception staff, two we knew from last year but there were a couple of fresh faces. All were very friendly, quietly efficient, more than helpful when you needed it and spoke perfectly good English.

I suggest that people like "allcontinents4" learn a little Italian, there are plenty of websites around so make the effort.

All the other staff were very friendly and their knowledge of English varied but was always more than adequate and acceptable.

Breakfasts were superb, a typical Italian buffet type which really sets you up for the day.

The breakfast girls were very good, replacing anything which had run out and catering for differing coffees and, if you wanted, tea.

After a day's sightseeing there is a superb jacuzzi on the roof, you have just got to use it.

If you allow it, the staff here make you feel like friends, not mere guests.

It is difficult to describe Hotel Palma other than in superlatives and it fully deserves it's 4 star status

Next year will be our 4th year in Campania and we wil be returning to Hotel Palma because it is such a great place to use as a base for the whole region.

If I have not convinced you by now to stay at this hotel, I never will, but you will be missing something special

Room Tip: Ask for one!
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Accipitus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palma

Property: Hotel Palma
Address: Via Piave 15 | Campania-Napoli, 80045 Pompeii, Italy
Location: Italy > Campania > Province of Naples > Pompeii
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Pompeii
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palma 4*
Number of rooms: 30
Official Description (provided by the hotel):
Facilities include a well-equipped meeting room and Internet point, a cosy bar and TV lounge as well as a delightful citrus garden and splendid sun terrace. The hotel is provided with a refined hall, bar and TV lounge, conference room, a typical Mediterranean cooking restaurant, solarium with mini Jacuzzi swimming pool, internet point,Wi.Fi on the rooms, fax and safe service. They are provided with all the comfort : conditioned air/heating, private services with bath-tub/shower, direct dialling telephone, windows or balconies, drink cooler, safe boxes, hair dryer and TV . The hotel is provided with double, triple, quadruple rooms, and junior suites with hydro massage bath-tub and shower to grant to our guest a pleasant and unforgettable stay. A buffet breakfast is served in the breakfast room each morning between 7 a.M. And 10 a.M. ... more   less 
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Also Known As:
Palma Hotel Pompeii

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